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Full Time Qa Software Testing Jobs in Wichita, KS

Rockwell hardness and conductivity testing Typical Job Requirements * Reads customer blueprints and ... Ability to work in NWI manufacturing software General Duties and Responsibilities for both Level I ...

Job Title: QA Inspector Status: Full Time Department: Quality Position Description This position supports the activities and responsibilities of the Quality Department. Job Duties and ...

Job Title: QA Inspector Status: Full Time Department: Quality Position Description This position supports the activities and responsibilities of the Quality Department. Job Duties and ...

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Full Time Qa Software Testing information

See Wichita, KS salary details

$10

$35

$64

How much do full time qa software testing jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for full time qa software testing in Wichita, KS is $35.90, according to ZipRecruiter salary data. Most workers in this role earn between $25.14 and $44.09 per hour, depending on experience, location, and employer.

What is the difference between Full Time Qa Software Testing vs Manual Qa Tester?

AspectFull Time Qa Software TestingManual Qa Tester
CertificationsISTQB, CSTE, CSQAISTQB, CSTE
Work EnvironmentSoftware companies, IT departmentsSoftware companies, IT departments
Job FocusAutomated and manual testing, test planningManual testing, exploratory testing
Tools UsedSelenium, JIRA, TestCompleteJIRA, Bugzilla, TestRail

Full Time Qa Software Testing involves both manual and automated testing, requiring knowledge of testing tools and scripting. Manual Qa Testers focus primarily on manual testing processes. Both roles are essential in software quality assurance, but Full Time Qa Software Testing often encompasses a broader skill set including automation.

What are the most commonly searched types of Qa Software Testing jobs in Wichita, KS?

The most popular types of Qa Software Testing jobs in Wichita, KS are:

What are popular job titles related to Full Time Qa Software Testing jobs in Wichita, KS?

For Full Time Qa Software Testing jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Full Time Qa Software Testing jobs in Wichita, KS look for?

The top searched job categories for Full Time Qa Software Testing jobs in Wichita, KS are:

Infographic showing various Full Time Qa Software Testing job openings in Wichita, KS as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $74,675 per year, or $35.9 per hour.

Contact Center Quality Assurance Manager

MCI Careers

Wichita, KS

Full-time

Re-posted 21 days ago


Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
  • Develop and implement QA frameworks, scorecards, and calibration sessions.
  • Analyze quality trends and provide actionable insights to operations and training teams.
  • Ensure compliance with client standards, internal policies, and regulatory requirements.
  • Conduct audits, feedback sessions, and coaching to improve agent performance.
  • Collaborate with stakeholders to align QA initiatives with business goals.
  • Prepare and present quality reports to internal leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in business, Quality Management, or a related field (preferred).
  • 3+ years of experience in a QA leadership role within a BPO or contact center.
  • Strong knowledge of QA methodologies, tools, and contact center operations.
  • Excellent analytical, coaching, and communication skills.
  • Experience with QA software, CRM systems, and reporting tools.
  • Certifications in Quality, Six Sigma, or related areas (a plus).

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

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