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Full Time Patient Experience Manager Jobs in Raleigh, NC

PreservEndo

Patient Care Coordinator

Wake Forest, NC · On-site

$15 - $19.75/hr

Job Type Full-time Description At PreservEndo, we pride ourselves on delivering exceptional ... Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all ...

Aspen Dental

Patient Coordinator

Selma, NC · On-site

$18 - $20/hr

Job Type: Full Time Salary: $18 - $20 / hour At Aspen Dental, we put YouFirst.We offer: * A ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Ivy Rehab Network

Patient Coordinator

Durham, NC · On-site

$16.50 - $22/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Patient Coordinator - Full-Time Durham, NC Why Choose Ivy? * Best Employer: A prestigious honor to ...

Ivy Rehab Network

Patient Coordinator

Durham, NC · On-site

$16.50 - $22/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Patient Coordinator - Full-Time Durham, NC Why Choose Ivy? * Best Employer: A prestigious honor to ...

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Full Time Patient Experience Manager information

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$15

$38

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How much do full time patient experience manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for full time patient experience manager in Raleigh, NC is $38.77, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $50.00 per hour, depending on experience, location, and employer.

What does a full time patient experience manager do?

A Full Time Patient Experience Manager is responsible for overseeing and improving the overall experience that patients have within a healthcare facility. They work closely with staff and leadership to implement strategies that enhance patient satisfaction, address concerns, and ensure high-quality service throughout the patient journey. Duties often include analyzing patient feedback, training staff in customer service best practices, and developing programs to improve communication and care. Their ultimate goal is to create a positive, patient-centered environment that supports both patient well-being and organizational success.

What are the key skills and qualifications needed to thrive as a full time patient experience manager, and why are they important?

To thrive as a Full Time Patient Experience Manager, you need a background in healthcare administration or a related field, strong knowledge of patient care standards, and often a bachelor’s or master's degree. Familiarity with patient satisfaction survey platforms, quality improvement software, and healthcare compliance systems is typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help build trust and foster positive relationships with patients and staff. These skills ensure the consistent delivery of excellent patient experiences, drive quality improvement initiatives, and uphold the healthcare facility’s reputation.

How does a full time patient experience manager typically collaborate with clinical and administrative staff to improve patient satisfaction?

A Full Time Patient Experience Manager regularly works alongside both clinical teams (such as nurses and physicians) and administrative personnel to identify opportunities for enhancing patient satisfaction. This often involves facilitating cross-department meetings, analyzing patient feedback, and developing training sessions focused on communication and empathy. By serving as a liaison between patients and staff, the manager helps implement process improvements and ensures best practices are consistently followed throughout the healthcare facility. Strong collaboration and communication skills are essential for success in this role.

What are popular job titles related to Full Time Patient Experience Manager jobs in Raleigh, NC?

For Full Time Patient Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Full Time Patient Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for Full Time Patient Experience Manager jobs in Raleigh, NC are:

Full Time Patient Experience Manager jobs near you

Patient Experience - Program Manager

Duke Health

Durham, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

304th of 893 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.


Position Summary

The DUH Patient Experience Program Manager is responsible for leading initiatives that improve the overall patient experience across the DUH inpatient care platform. This role leverages patient visitor relation data and HCAHPS survey results, to identify opportunities, drive performance improvement, and foster a culture of patient-centered care. The Program Manager partners closely with clinical and operational teams to implement evidence-based strategies that enhance patient satisfaction and outcomes.

Key Responsibilities

  • Program Development & Implementation
    • Design, implement, and manage patient experience improvement initiatives across inpatient units
    • Align initiatives with organizational priorities, regulatory requirements, and best practices
    • Lead cross-functional projects aimed at improving key patient experience domains
  • Clinical Team Collaboration & Education
    • Partner with nursing, physicians, and interdisciplinary care teams to drive engagement and accountability
    • Facilitate education and training sessions focused on patient experience best practices
    • Support unit-based leaders in developing and executing action plans
  • Data Analysis & Insights
    • Analyze PVR, HCAHPS, and other patient experience data to identify trends, gaps, and opportunities for improvement
    • Develop actionable insights and present findings to leadership and frontline teams
    • Monitor performance metrics and track progress toward organizational goals
    • Collaborate with leadership to set goals and priorities for patient experience
  • Performance Improvement
    • Lead continuous improvement efforts to improve patient experience scores
    • Share best practices and success stories across the organization
Minimum QualificationsEducation

Work requires communication, analytical, and organizational skills generally acquired through completion of a bachelor's degree program. Master's degree preferred in Healthcare Administration, Nursing, Public Health, or related field.

Experience
  • Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
  • 3-5+ years of experience in healthcare, patient experience, quality improvement, or a related field
  • Experience working with HCAHPS and/or patient experience data strongly preferred
  • Analytical skills with the ability to translate data into actionable strategies
  • Demonstrated experience leading cross-functional initiatives

Core Competencies

  • Strong facilitation skills with experience delivering training to interdisciplinary healthcare teams
  • Project management and organizational skills
  • Change management and performance improvement expertise
  • Passion for patient-centered care and service excellence
  • Data-driven decision making

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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