Full Time Live In Resident Manager Jobs (NOW HIRING)

Lead the Team That Keeps It All Running

At Related, the Reserved Collection represents our most refined residential experience — 261 Hudson and 456 Washington proudly stand within this exclusive portfolio. We are seeking a Resident Manager who can lead both properties with precision, accountability, and a hospitality-first mindset.

From building systems to concierge-level service standards, you will play a pivotal role in protecting the integrity, reputation, and elevated lifestyle that defines the Reserved Collection.

Property Details:

• 261 Hudson
• 456 Washington

In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you.

Team Leadership & Training

• Hire, train, coach, and supervise the maintenance, janitorial, and concierge teams across both properties

• Lead daily huddles, safety meetings, and performance reviews

• Build a team culture based on accountability, service, and professionalism

• Mentor team members in both technical skills and resident service delivery

Building Operations & Maintenance

• Oversee all maintenance, repairs, and apartment turnovers

• Manage preventive maintenance programs and janitorial schedules

• Conduct regular walkthroughs to ensure compliance and cleanliness

• Track KPIs, forecast inventory needs, and uphold asset and brand standards

Emergency & On-Call Management

• Coordinate 24/7 coverage for urgent issues and emergencies

• Lead vendor communications during after-hours situations

• Remain calm and solution-focused when responding to floods, outages, and escalated service needs

Resident Experience & Service Follow-Up

• Resolve escalated service requests with empathy and follow-through

• Oversee move-in orientations and follow-up satisfaction surveys

• Support the concierge and leasing teams in delivering a polished resident experience

Vendor & Budget Oversight

• Manage site budgets, approve emergency purchases, and monitor ongoing costs.

• Review vendor contracts, track performance, and recommend upgrades

• Ensure all work meets safety, code, and quality expectations

Site Administration & Documentation

• Maintain payroll, scheduling, attendance, and training records

• Ensure contractor compliance with building policies and standards

• Develop systems to support onboarding, SOPs, and knowledge sharing

Cross-Team Collaboration

• Work closely with leasing, concierge, and lifestyle teams

• Align on unit readiness, amenity cleanliness, and VIP service coordination

• Represent the site during capital planning, project walkthroughs, and ownership meetings

Special Projects & Strategic Support

• Lead projects that improve building systems, service quality, or team operations

• Act as the on-site leader in the absence of the General Manager

Compensation:

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a union benefits package.

Anticipated base salary range: $120,000 - $130,000

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Benefits:

Local 32BJ Union Benefits 

This is a live-in position with a company-provided residence, placing you at the center of the community you lead.

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• 4+ years of previous experience as a Resident Manager; supervising maintenance and/or building operations teams within Class A Residential property 

• Strong leadership, time management, and problem-solving skills

• Experience managing budgets, vendor relationships, and compliance

• Ability to lead calmly during emergencies and deliver consistent results

• High school diploma or equivalent required; technical certifications a plus

• Comfortable using Microsoft Office and digital maintenance systems

• 4+ years of previous experience as a Resident Manager; supervising maintenance and/or building operations teams within Class A Residential property 

• Strong leadership, time management, and problem-solving skills

• Experience managing budgets, vendor relationships, and compliance

• Ability to lead calmly during emergencies and deliver consistent results

• High school diploma or equivalent required; technical certifications a plus

• Comfortable using Microsoft Office and digital maintenance systems