Full Time Ivr Qa Tester Jobs (NOW HIRING)

The Quality Assurance (QA) Tester will ensure the reliability, performance, and usability of modern software applications through both automated and manual testing methods.

This position offers hands-on experience with a variety of testing tools and processes, including automated testing frameworks, bug/issue tracking systems, and continuous integration/continuous delivery (CI/CD) pipelines. Your attention to detail and commitment to quality will be critical to ensuring that all software components meet stringent functional, performance, and security standards before deployment into production environments.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Design, develop, and execute test cases (automated and manual) for web-based and enterprise applications, ensuring thorough coverage of functional and non-functional requirements.
• Collaborate with development and product teams throughout the software development lifecycle (SDLC) to understand requirements, clarify acceptance criteria, and embed quality early in the process.
• Identify, document, and track software defects using established processes and tools, ensuring issues are clearly described, reproducible, and prioritized in alignment with business needs.
• Test front-end frameworks and user interfaces for functionality, usability, accessibility, and cross-browser/cross-device compatibility.
• Analyze test results and trends to provide clear, actionable feedback and recommendations to developers and stakeholders.
• Participate in test planning and estimation activities, contributing to test strategies, test plans, and level-of-effort estimates.
• Contribute to status and scrum meetings, communicating test progress, risks, and issues in a timely and transparent manner.
• Maintain and update test documentation, including test plans, test cases, test data, and test execution reports, ensuring traceability to requirements.
• Leverage scripting and automation frameworks (.NET, Python, Bash, PowerShell, JavaScript/TypeScript) to expand automated test coverage and improve regression testing efficiency.
• Support CI/CD practices by integrating test suites into pipelines (e.g., GitLab CI) to enable continuous testing and rapid feedback.
• Other duties as assigned.

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field; or equivalent combination of education and relevant professional experience.
• Minimum of 8+ years in software testing, quality assurance, or related technical roles.
• Minimum 2 years of experience in software quality assurance/testing, including both manual and automated testing.
• Experience with Atlassian tools, such as JIRA for defect/issue tracking and Confluence for documentation and collaboration.
• Hands-on experience with UI automation tools, including Selenium and Cypress, for web application testing.
• Experience running queries to validate data, such as using SQL or similar query languages to verify back-end data integrity and business rules.
• Experience with Git-based source control, such as GitLab or Git, including branching, merging, and code review workflows.
• Active Top Secret Security Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment with the ability to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.  All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.