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Full Time Itil Remote Jobs (NOW HIRING)

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

... remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi ... ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management ...

Conducive

Splunk ITSI Consultant

Austin, TX · Remote

Remote / Hybrid (Client-site travel as needed) Employment Type: Full-Time Company: Conducive ... and ITIL frameworks Proficiency with SPL (Search Processing Language) Experience with event ...

BlackHawk Data

NOC Technician

Manhattan, NY · On-site +1

$60K - $70K/yr

... Full Time Division: Corporate Work Shift: Must be open to 3rd shift. Location: Remote BlackHawk ... Document incidents, steps taken, and resolutions thoroughly in accordance with ITIL and company ...

Sentinel Blue

IT Operations Director

$110K - $160K/yr

... drive ITIL-aligned processes, enforce change management standards, and deliver reliable service outcomes across our client environments. This is a full-time position that is fully remote. This ...

Conducive

Splunk ITSI Consultant

Austin, TX · On-site +1

Remote / Hybrid (Client-site travel as needed) Employment Type: Full-Time Company: Conducive ... ITIL frameworks • Proficiency with SPL (Search Processing Language) • Experience with event ...

BlackHawk Data, LLC (12029)

NOC Technician

Manhattan, NY · Remote

$60K - $70K/yr

... Full Time Division: Corporate Work Shift: Must be open to 3rd shift. Location: Remote BlackHawk ... Document incidents, steps taken, and resolutions thoroughly in accordance with ITIL and company ...

Maximus

IT Architect - Software

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... ITSM/ITIL requirements into robust ServiceNow solutions. You will play a critical role in ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 ... ITIL certification or equivalent process knowledge. * Experience managing cross-time-zone teams and ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 ... ITIL certification or equivalent process knowledge. * Experience managing cross-time-zone teams and ...

Capgemini

Service Delivery Manager (SDM)

Cincinnati, OH · On-site +1

$103K - $242K/yr

Cincinnati, remote work permitted with travel. Your Role: * Own end-to-end ADM delivery for PLM ... Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect ...

Capgemini

Service Delivery Manager (SDM)

Chicago, IL · On-site +1

$103K - $242K/yr

Cincinnati, remote work permitted with travel. Your Role: * Own end-to-end ADM delivery for PLM ... Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect ...

SAIC

Senior M365 and Exchange Administrator

VA · Remote

$80K - $120K/yr

Remote Work, VA, US Date Posted: 2026-06-03 Category: Information Technology Subcategory: Sys ... Knowledge of ITIL best practices. Work Environment: * Full-time position with occasional on-call ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and ... ITIL * CAPM * PMP * Project + * M365 or Azure Fundamentals PersonalSkills * Self-motivated and ...

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Full Time Itil Remote information

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How much do full time itil remote jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time itil remote in the United States is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Full Time Itil Remote vs Service Desk Analyst?

AspectFull Time Itil RemoteService Desk Analyst
CertificationsITIL Foundation or higher, relevant certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentRemote, flexible hours, IT service management focusRemote or on-site, customer support focus
Industry UsageIT service management, enterprise ITIT support, customer service, help desk

Full Time Itil Remote roles primarily focus on IT service management processes, requiring ITIL certifications, and are often remote with flexible hours. Service Desk Analysts handle end-user support, may also work remotely, but focus more on troubleshooting and customer service. Both roles are essential in IT support but differ in scope and responsibilities.

What cities are hiring for Full Time Itil Remote jobs? Cities with the most Full Time Itil Remote job openings:
What are the most commonly searched types of Itil Remote jobs? The most popular types of Itil Remote jobs are:
What states have the most Full Time Itil Remote jobs? States with the most job openings for Full Time Itil Remote jobs include:
Full Time Itil Remote jobs near you
Senior Information Systems Manager /Operations Lead

Senior Information Systems Manager /Operations Lead

Connexus Hub

Millington, TN • On-site, Remote

Full-time

Posted 4 days ago

Job description

  • Location: Hybrid / Remote with travel to Millington, TN
  • Status: Full-time


Position summary

The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment. Functioning as Senior Information Systems Manager, you will lead the Operations workforce - Training/Development Consultants, Systems Administrators, and Support Specialists - and own the four operational scopes the PWS specifies: data conversion, training and change management, troubleshooting and resolution support, and cloud managed services. You will sit alongside the Cybersecurity Lead and Network Lead at the weekly Integration Review and Joint Change Advisory Board so operational changes are evaluated for cross-domain impact before they reach production.


What you will own

  • Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations - incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
  • Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
  • Data conversion engagements - planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.
  • Cloud managed services - daily operation of the shared enterprise environment, dedicated IA support, and DevOps pipelines automating code and database schema deployments into UAT.
  • Enterprise-wide training programs and change management and communications for system rollouts - directing Training/Development Consultants on the team in collaboration with the Quality Manager.
  • Workforce leadership across Training/Development Consultants, Systems Administrators), Support Specialists.
  • Standing seat on the weekly Integration Review and Joint Change Advisory Board (JCAB).


Required qualifications

  • Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist preferred.
  • 10+ years progressive operations and service management leadership in federal IT or comparable enterprise environments.
  • Demonstrated experience leading Tier II/III support teams supporting enterprise applications (ERP, HR/payroll, financial, POS, or BI) at multi-site scale.
  • DevOps and cloud experience - AWS, Azure, or GCP certification at the DevOps Engineer or Solutions Architect level, with hands-on experience automating CI/CD pipelines into UAT and production.
  • Direct experience leading or coordinating data conversion engagements across enterprise systems.
  • DoD 8140 / 8570 IAT Level 2 baseline certification (Security+ or equivalent).
  • Working knowledge of change management methodology (Prosci ADKAR, Kotter, or equivalent) and enterprise training program leadership.
  • U.S. citizenship; ability to obtain and maintain the appropriate background investigation level.


Preferred qualifications

  • Prosci Change Management Certification or equivalent.
  • Active or recent Secret clearance (likely required at the task order level for systems touching DoD-connected environments).
  • Prior NAF or Navy operations leadership.
  • Experience with FedRAMP-authorized cloud environments or DISA SRG IL2 / IL4 deployments.
  • PMP certification.

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