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Full Time Itil Remote Jobs (NOW HIRING)

HealthEdge

Network Engineer

This role operates within a team-driven model emphasizing 24/7 availability, ITIL-aligned processes ... Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26.50/hr

... remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi ... ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management ...

Maximus

Analyst - IT Service Management

VA · On-site +1

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... Preferred Skills and Qualifications: - ITIL Foundation certification. EEO Statement Maximus is an ...

PGTEK

Senior Mainframe Storage Engineer

$165K - $170K/yr

Remote (U.S.) Employment Type: Full-Time Salary: $165,000-$170,000 Citizenship Requirement: U.S ... Create and manage Change Requests and Incident tickets following ITIL best practices. * Partner ...

Shield

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Anaheim, CA · On-site +1

$93K - $108K/yr

Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 ... ITIL certification or equivalent process knowledge. * Experience managing cross-time-zone teams and ...

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$110K - $160K/yr

... drive ITIL-aligned processes, enforce change management standards, and deliver reliable service outcomes across our client environments. This is a full-time position that is fully remote. This ...

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Senior M365 and Exchange Administrator

VA · Remote

$80K - $120K/yr

Remote Work, VA, US Date Posted: 2026-06-03 Category: Information Technology Subcategory: Sys ... Knowledge of ITIL best practices. Work Environment: * Full-time position with occasional on-call ...

Capgemini

Service Delivery Manager (SDM)

Cincinnati, OH · On-site +1

$103K - $242K/yr

Cincinnati, remote work permitted with travel. Your Role: * Own end-to-end ADM delivery for PLM ... Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect ...

Capgemini

Service Delivery Manager (SDM)

Chicago, IL · On-site +1

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Cincinnati, remote work permitted with travel. Your Role: * Own end-to-end ADM delivery for PLM ... Lead ITIL-aligned incident, problem, and change management with a focus on stability and defect ...

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How much do full time itil remote jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for full time itil remote in the United States is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $22.84 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Full Time Itil Remote vs Service Desk Analyst?

AspectFull Time Itil RemoteService Desk Analyst
CertificationsITIL Foundation or higher, relevant certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentRemote, flexible hours, IT service management focusRemote or on-site, customer support focus
Industry UsageIT service management, enterprise ITIT support, customer service, help desk

Full Time Itil Remote roles primarily focus on IT service management processes, requiring ITIL certifications, and are often remote with flexible hours. Service Desk Analysts handle end-user support, may also work remotely, but focus more on troubleshooting and customer service. Both roles are essential in IT support but differ in scope and responsibilities.

What cities are hiring for Full Time Itil Remote jobs? Cities with the most Full Time Itil Remote job openings:
What are the most commonly searched types of Itil Remote jobs? The most popular types of Itil Remote jobs are:
What states have the most Full Time Itil Remote jobs? States with the most job openings for Full Time Itil Remote jobs include:
Full Time Itil Remote jobs near you
Network Engineer

Network Engineer

HealthEdge

Remote

Full-time

Posted 4 days ago

Job description

Overview
Overview:
The Network Engineer is a core member of the Network Operations team responsible for designing, implementing, and optimizing HealthEdge's enterprise network infrastructure across on-premises data centers, cloud environments, and remote access platforms. This role operates within a team-driven model emphasizing 24/7 availability, ITIL-aligned processes, automation, and measurable operational outcomes in support of our healthcare SaaS platform.
Essential Responsibilities:
Technical Execution & Operations
  • Design, configure, and maintain LAN/WAN, SD-WAN, VPN, firewall, and load-balancing infrastructure across multi-site and multi-cloud environments
  • Monitor network performance (SolarWinds, Datadog, ThousandEyes) and proactively resolve issues before they impact service delivery and SLA targets
  • Implement network security controls including firewall rule sets, IDS/IPS, segmentation, NAC, and zero-trust architecture principles
  • Design and manage AWS network infrastructure - VPCs, subnets, route tables, IGW, NAT Gateways, and ELBs - for scalable, highly available architectures
  • Configure AWS Transit Gateway and VPC peering for secure, low-latency connectivity across accounts, regions, and on-premises environments
  • Implement AWS Direct Connect and Site-to-Site VPN for hybrid connectivity between HealthEdge data centers and AWS
  • Administer AWS Route 53 including private hosted zones, resolver rules, and health-check-based routing policies
  • Manage AWS Security Groups, Network ACLs, AWS Network Firewall, and AWS Shield for least-privilege access and DDoS protection
  • Leverage AWS CloudWatch, VPC Flow Logs, and AWS Network Manager for observability, traffic analysis, and anomaly detection
  • Support Azure or GCP networking as required - VNets/VPCs, peering, and hybrid connectivity

Incident Response & Change Management
  • Participate in 24/7 on-call rotation, triaging and resolving network incidents per SLA targets; contribute to post-incident reviews to drive MTTR reduction
  • Execute network changes through established change management processes; serve as Tier 3 escalation resource for complex issues

Automation & Continuous Improvement
  • Develop automation scripts and IaC (Ansible, Terraform, CloudFormation, Python) to improve monitoring, alerting, and network deployment workflows
  • Build and maintain IaC for AWS network resources enabling repeatable, auditable deployments; surface optimization opportunities across the team's roadmap

Documentation & Collaboration
  • Maintain topology diagrams, runbooks, IPAM, and change records; support DR testing, vendor coordination, and legacy environment consolidation
  • Collaborate across Infrastructure, Security, DevOps, and Application teams; mentor junior team members

Required Qualifications:
  • Bachelor's degree in Computer Science, IT, Network Engineering, or equivalent professional experience
  • 5+ years of hands-on enterprise network engineering or network operations experience
  • Strong knowledge of routing and switching protocols (BGP, OSPF, EIGRP, VLANs, STP)
  • Experience with enterprise firewall platforms (Palo Alto, Fortinet, Cisco ASA/FTD)
  • Demonstrated AWS networking expertise: VPC, Transit Gateway, Direct Connect, Route 53, Security Groups, Network ACLs, AWS Network Firewall
  • Proficiency with network monitoring tools (SolarWinds, Datadog, PRTG, or similar)
  • Experience with SD-WAN (Cisco Viptela, VMware VeloCloud, Fortinet, or equivalent)
  • Solid understanding of DNS, DHCP, IPAM, SSL/TLS, and PKI
  • Hands-on experience with IaC and automation tools (Ansible, Terraform, CloudFormation, Python)
  • Familiarity with ITIL-based incident, problem, and change management processes
  • Excellent analytical and communication skills; ability to translate technical concepts for non-technical stakeholders

Preferred Qualifications:
  • Certifications: CCNP, CCIE, PCNSE, NSE, or AWS Advanced Networking Specialty
  • Experience in healthcare SaaS or regulated environments (HIPAA, HITRUST, SOC 2)
  • Experience with large-scale infrastructure integrations or M&A network consolidation
  • Familiarity with HealthEdge products (HealthRules® Payer, HealthEdge Source™, GuidingCare®, Wellframe™)
  • Network automation experience at scale in a 24/7 operations environment

Geographic Responsibility: Remote, US
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work across multiple time zones in a hybrid or remote work environment.
  • Long periods of time sitting and/or standing in front of a computer using video technology.
  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
#LI-Remote
**The annual US base salary range for this position is $84,000 to $89,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
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About HealthEdge

Sourced by ZipRecruiter

Health Edge ® provides modern, disruptive technology that delivers for the first time, a suite of products that enables healthcare payors to leverage new business models, improve outcomes, drastically reduce administrative costs and connect everyone in the healthcare delivery cycle. Our next-generation enterprise product suite, HealthRules ®, is built on modern, patented technology and is delivered to customers via the HealthEdge Cloud or on-site deployment. An award-winning company, HealthEdge empowers payors to capitalize on the innovations, challenges and opportunities that await in the new healthcare economy. For more information, visit .

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

201 - 500 Employees

Headquarters location

Burlington, MA, US

Year founded

2005

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