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Full Time It Support Specialist Jobs in Milwaukee, WI

Bear Country Inc

IT Support Specialist

Caledonia, WI · On-site

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in ... This is a full-time/year-round position, but our business is largely seasonal with more hours ...

Fathom Mfg

Lead Tech Support Specialist

Hartland, WI · On-site

$80K - $100K/yr

The Lead Technical Support Specialist is responsible for providing advanced technical support ... Support day-to-day IT operations across endpoints, collaboration tools, printers, mobile devices ...

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Full Time It Support Specialist information

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$44

How much do full time it support specialist jobs pay per hour?

As of May 27, 2026, the average hourly pay for full time it support specialist in Milwaukee, WI is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $27.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time IT Support Specialist, and why are they important?

To thrive as a Full Time IT Support Specialist, you need a solid understanding of computer systems, networking, troubleshooting, and typically an associate’s or bachelor’s degree in information technology or a related field. Familiarity with operating systems (Windows, macOS, Linux), remote support tools, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified are often required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure reliable technical support, minimize downtime, and maintain smooth business operations.

What are some common challenges IT Support Specialists face in a full-time role, and how can they prepare for them?

Full-time IT Support Specialists often encounter challenges such as managing multiple urgent requests simultaneously, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To prepare, it's important to develop strong time-management skills, stay proactive in learning emerging technologies, and nurture effective communication strategies. Building a robust knowledge base and leveraging team collaboration can also help address these challenges efficiently.

What does a Full Time IT Support Specialist do?

A Full Time IT Support Specialist is responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to employees, resolve issues related to hardware and software, and ensure that IT systems run smoothly. Their duties may also include installing new equipment, updating software, managing user accounts, and maintaining security protocols. Effective communication and problem-solving skills are essential for this role. Full Time IT Support Specialists often serve as the first point of contact for any technical problems within a company.

What is the difference between Full Time It Support Specialist vs Help Desk Technician?

AspectFull Time It Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ often preferred
Work EnvironmentCorporate, enterprise, or large organizationsHelp desks, call centers, or IT support teams
ResponsibilitiesTroubleshooting hardware/software, network issues, user supportInitial issue diagnosis, ticket logging, basic troubleshooting
Search & Comparison IntentUnderstanding career roles, job requirements, and responsibilitiesEntry-level support roles, troubleshooting tasks

Full Time IT Support Specialists typically handle a broader range of technical issues in corporate environments, often requiring certifications like CompTIA A+ and Network+. Help Desk Technicians focus on initial user support and basic troubleshooting, usually in call center or help desk settings. Both roles are essential in IT support but differ in scope and complexity.

What are the most commonly searched types of It Support Specialist jobs in Milwaukee, WI? The most popular types of It Support Specialist jobs in Milwaukee, WI are:
Full Time It Support Specialist jobs near you

IT Support Specialist

Bear Country Inc

Caledonia, WI • On-site

Full-time

Posted 5 days ago

Job description

IT Support Specialist

Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights Drone Show are looking for an IT Support Specialist position that will allow you to make a direct impact on the resort, its employees, and its guests. We are a rapidly growing business and our IT department is creating and driving the ideas that are helping us grow.

The IT Support Specialist is responsible for providing IT support, and help in promptly resolving day-to-day desktop, server and phone system issues. This position will be assisting in the maintenance of the point of sale (POS) system: Rolker and its administration. Other duties will include helping with technology needs for our exclusive drone show, fall festival, and drive-through Christmas light show including new ideas for providing world class entertainment.

This is a full-time/year-round position, but our business is largely seasonal with more hours during the busy season (April through December) than off-peak season. Weekend work on a rotational basis may be necessary. Contact Tom in Human Resources with questions: tom@jellystone-caledonia.com

Duties:

  • Support and train for Roller (POS) hardware and software suite
  • Supports Information Technology department with tech support and entertainment support
  • Offers technical support to users by responding to questions and concerns
  • Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed
  • Maintains LAN performance and workstations by updating, monitoring and troubleshooting network or technical issues
  • Identifies problems and guides users through corrective steps
  • Writes and maintains documentation in order to identify problems and find solutions.
  • Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities

Skills:

  • Superior problem-solving capabilities
  • Excellent customer service skills
  • Computer proficiency
  • Broad LAN knowledge
  • Previous help desk experience
  • Ability to communicate in a professional manner
  • Above-average phone skills
  • Experience navigating or supporting UNIX/Linux environments
  • In-depth understanding of a wide variety of operating systems
  • High focus on quality and customer satisfaction

Qualifications:

  • Associate degree or equivalent coursework in computer science, engineering or information science preferred but not required
  • Experience with PC and MAC computers
  • 1 to 2 years MSP experience
  • Customer service skills, particularly when handling users/clients
  • Good oral and written communication skills
  • Ability to understand clients’ problems and ask appropriate questions for clarification
  • Excellent documentation ability to maintain accurate records

Education:

  • Schooling in IT or equivalent combination of education and experience preferred.

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