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On Call It Support Specialist Jobs in Milwaukee, WI

Bear Country Inc

IT Support Specialist

Caledonia, WI · On-site

IT Support Specialist Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights ...

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On Call It Support Specialist information

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$12

$24

$44

How much do on call it support specialist jobs pay per hour?

As of May 27, 2026, the average hourly pay for on call it support specialist in Milwaukee, WI is $24.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $27.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call IT Support Specialist, and why are they important?

To thrive as an On Call IT Support Specialist, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with help desk ticketing systems, remote desktop tools, and network monitoring software is essential. Excellent communication, patience, and the ability to stay calm under pressure are standout soft skills for this position. These skills ensure timely and effective resolution of technical issues, minimizing downtime and maintaining business continuity.

What are the typical challenges faced by an On Call IT Support Specialist, and how can they be managed effectively?

On Call IT Support Specialists often face the challenge of responding to urgent technical issues at unpredictable hours, requiring quick problem-solving and adaptability. Balancing multiple requests simultaneously and prioritizing critical incidents can also be demanding. To manage these challenges, it’s important to develop strong organizational skills, maintain clear communication with team members, and stay updated on the company’s IT infrastructure. Establishing efficient troubleshooting processes and leveraging documentation can also help streamline responses during high-pressure situations.

What does an On Call IT Support Specialist do?

An On Call IT Support Specialist provides technical assistance to users outside of regular business hours, often responding to urgent IT issues as they arise. They troubleshoot hardware, software, and network problems, offering remote or on-site solutions to minimize downtime. These specialists are typically available during evenings, weekends, or on a rotating schedule to ensure continuous IT support for organizations. Their role is crucial in maintaining business operations and quickly resolving unexpected technical problems.

What is the difference between On Call It Support Specialist vs Help Desk Technician?

AspectOn Call It Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-call, remote or on-site support, often after hoursHelp desk, on-site or remote, regular hours
Employer & Industry UsageIT service providers, corporate IT departmentsCorporate, small business, and service providers
Search & Comparison IntentSeeking on-call support roles, troubleshooting urgent issuesCustomer support, troubleshooting, user assistance

The On Call It Support Specialist typically handles urgent, after-hours technical issues, often requiring on-call availability and specific certifications. Help Desk Technicians focus on routine user support during regular hours, with similar certifications but a different work schedule. Both roles are essential in IT support, but they differ mainly in work hours and scope of support.

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On Call It Support Specialist jobs near you

IT Support Specialist

Bear Country Inc

Caledonia, WI • On-site

Full-time

Posted 5 days ago

Job description

IT Support Specialist

Bear Country, Inc.(BCI) which includes Jellystone Park and Resort in Caledonia, Bear Paw Adventure Park, The Ember Lodge, Christmas Carnival of Lights, and the Northern Lights Drone Show are looking for an IT Support Specialist position that will allow you to make a direct impact on the resort, its employees, and its guests. We are a rapidly growing business and our IT department is creating and driving the ideas that are helping us grow.

The IT Support Specialist is responsible for providing IT support, and help in promptly resolving day-to-day desktop, server and phone system issues. This position will be assisting in the maintenance of the point of sale (POS) system: Rolker and its administration. Other duties will include helping with technology needs for our exclusive drone show, fall festival, and drive-through Christmas light show including new ideas for providing world class entertainment.

This is a full-time/year-round position, but our business is largely seasonal with more hours during the busy season (April through December) than off-peak season. Weekend work on a rotational basis may be necessary. Contact Tom in Human Resources with questions: tom@jellystone-caledonia.com

Duties:

  • Support and train for Roller (POS) hardware and software suite
  • Supports Information Technology department with tech support and entertainment support
  • Offers technical support to users by responding to questions and concerns
  • Troubleshoots common issues and directs clients towards appropriate department if further assistance is needed
  • Maintains LAN performance and workstations by updating, monitoring and troubleshooting network or technical issues
  • Identifies problems and guides users through corrective steps
  • Writes and maintains documentation in order to identify problems and find solutions.
  • Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities

Skills:

  • Superior problem-solving capabilities
  • Excellent customer service skills
  • Computer proficiency
  • Broad LAN knowledge
  • Previous help desk experience
  • Ability to communicate in a professional manner
  • Above-average phone skills
  • Experience navigating or supporting UNIX/Linux environments
  • In-depth understanding of a wide variety of operating systems
  • High focus on quality and customer satisfaction

Qualifications:

  • Associate degree or equivalent coursework in computer science, engineering or information science preferred but not required
  • Experience with PC and MAC computers
  • 1 to 2 years MSP experience
  • Customer service skills, particularly when handling users/clients
  • Good oral and written communication skills
  • Ability to understand clients’ problems and ask appropriate questions for clarification
  • Excellent documentation ability to maintain accurate records

Education:

  • Schooling in IT or equivalent combination of education and experience preferred.

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