This position is responsible for the planning and tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory and other core business operations. These services include Tier-2/3 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management. Determines project specifications and input/output process analysis across multiple functional systems. Provide technical and project management leadership for large interdepartmental projects within the Laboratory IT Services Delivery organization. Provide timely and accurate update to all project related documents, and maintains local project plans.
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Please note this is a hybrid opportunity (3 days in office/2 days work from home) based out of Schaumburg, IL.
Pay Range:$120,000 - $130,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
Project Leadership:
- Work with local business unit to prioritize projects according to corporate strategy, customer and compliance requirements
- Maintain on-going communication with key stakeholders regarding outstanding projects and responses to customer requests
- Maintains project logs and time sheets for internal accounting. Supervises the collection and verifies the accuracy of such data for projects and sub-projects under own direction
- Develop and maintain detailed project implementation plans; provide input to project teams to identify required resource skills and time allocation necessary to complete project tasks.
- Coordinates and/or directs the activities of project team members. Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments.
- Research and analyze new technology solutions to be applied in the Field; collaborate with business partners to document requirements and demonstrate how the proposed technology solutions will satisfy the business requirements.
- Develop IT plans and strategies.
- Provide input to the development of technical standards for implementing new technologies and automation solutions in the Field; develop SOPs for managing technology standards and solutions in the Field.
- Troubleshoot technical problems and issues in the Field; perform root cause analysis and report findings to Management.
- Identify and manage risks associated with operational support and other automation technologies in the Field.
- Act as the on-sight Technical Specialist and Business Unit liaison for all corporate infrastructure projects.
- Provide consultative services to the Business Unit as it relates to technology and automation solutions in the Field.
- Coordinate file restoration processes, as needed.
- Function as the local point of escalation for all anti-virus efforts and failed IMACs.
- Maintain Active Directory user groups and permissions.
Asset Management:
- Function as the Business Unit consult for all software and hardware acquisition and disposal activities. Ensure that a secured storage area is available and used for storage of all desktops and related peripherals.
- Coordinate asset disposal for Quest Diagnostics Workstation (QSW) machines and peripherals.
- Ensure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business Unit.
Vendor Management:
- Function as the single point of contact (SPOC) for Unisys and Wipro at the Business Unit; approve all Install, Move, Add and Change (IMAC) requests; provide Unisys access to facilities and PCs in the Business Unit.
Audit:
- Maintain current knowledge of compliance requirements and develop specifications to meet those requirements
- Responsible for knowledge and compliance of all CAP and other regulatory requirements, and maintaining all relevant documentation to support various audits; responsible for managing all corrective actions regarding audit findings.
- Develop and participate in customer/user classroom training as necessary.
- Train other staff members on the SOPs for the supported systems.
- Clean / valid driver's license required
- On Call Coverage required
- Consults with business unit to provide operational assistance and user specification definition to employees and customers
- May perform other duties as assigned
Qualifications
Education
- Bachelor's degree or relevant work experience (Required)
Required Work Experience:
5 plus years infrastructure engineering proficiency
Physical Requirements:
- Physical Requirements - Ability to routinely lift 40 lbs; walk long distances; stand and bend in tight spaces; drive short and long distances.
Knowledge:
Demonstrates highest level of understanding as subject matter expert (master) of this skill area, attained by # of years, evidence of related successful project completion and size
Skills:
- Microsoft Office products - Word, Excel, PowerPoint, and Access.
- Project management experience and knowledge
- Problem Management - Strong troubleshooting and problem solving skills
- Demonstrated proficiency in verbal and written communications skills
- Strong commitment to customer and employee satisfaction.
- Experience working with customers, both internal and external.
- Experience in a Clinical Laboratory environment desired.
Work Requirements:
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
