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Full Time Help Desk Technician Jobs in Indiana (NOW HIRING)

Forest River, Inc.

Help Desk Technician

Elkhart, IN · On-site

$19.25 - $25.75/hr

- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are seeking a sharp, customer-focused Help Desk Technician to report to our VP of Technology. In this role ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN

$17.75 - $23.75/hr

MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering ...

MapleTronics Computers

Helpdesk Technician

Goshen, IN · On-site

$17.75 - $23.75/hr

MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering ...

MapleTronics Inc

Helpdesk Technician

Goshen, IN · On-site

$20/hr

MapleTronics is looking for our next great Teammate to amaze our clients as a Helpdesk Technician in our Goshen, IN office. Why MapleTronics? MapleTronics believes in more than just delivering ...

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Full Time Help Desk Technician information

What are the key skills and qualifications needed to thrive as a Full Time Help Desk Technician, and why are they important?

To thrive as a Full Time Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically a relevant associate’s degree or certifications such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems, remote desktop tools, and enterprise operating systems is commonly required. Strong communication, patience, and problem-solving skills help technicians efficiently assist users and resolve issues. These skills ensure timely technical support, minimize downtime, and maintain user satisfaction in a technology-driven workplace.

What does a typical day look like for a Full Time Help Desk Technician, and how is workload prioritized?

A typical day for a Full Time Help Desk Technician involves responding to support tickets, troubleshooting technical issues, and providing guidance to end users via phone, email, or in person. Workload is usually prioritized based on the urgency and impact of each issue, with critical system outages or large-scale problems addressed first. Technicians often collaborate closely with IT colleagues to escalate complex issues and may participate in regular team meetings to review outstanding tickets. Staying organized and maintaining clear communication is key to managing a steady flow of requests while ensuring users receive timely assistance.

What is a Full Time Help Desk Technician?

A Full Time Help Desk Technician is an IT professional who provides technical support and troubleshooting assistance to users within an organization. They handle issues related to computer systems, software, hardware, and network connectivity, often serving as the first point of contact for technical problems. Their responsibilities include diagnosing issues, resolving or escalating problems, and ensuring users can effectively use technology tools. Working full-time means they typically work a standard 40-hour week and are available during normal business hours to assist with technical concerns.

What is the difference between Full Time Help Desk Technician vs Part Time Help Desk Technician?

AspectFull Time Help Desk TechnicianPart Time Help Desk Technician
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CertificationsOften requires CompTIA A+ or similar certificationsMay require similar certifications but less emphasis
Work EnvironmentOn-site or remote support within a company's IT departmentSimilar environment but with flexible scheduling
Job ResponsibilitiesHandling user issues, troubleshooting hardware/software, maintaining systemsPerforming similar tasks but with reduced scope or hours

Full Time Help Desk Technicians work standard hours and handle comprehensive support tasks, while Part Time Help Desk Technicians offer flexible support with fewer hours. Both roles require similar skills and certifications, but full-time positions often involve more responsibilities and consistent schedules.

What are the most commonly searched types of Help Desk Technician jobs in Indiana? The most popular types of Help Desk Technician jobs in Indiana are:
Full Time Help Desk Technician jobs near you
Help Desk Technician

Help Desk Technician

Forest River, Inc.

Elkhart, IN • On-site

$19.25 - $25.75/hr

Full-time

Posted 17 days ago

Forest River rating

6.3

Company rating: 6.3 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

364th of 415 rated machine equipment manufacturers

Job description

Job Description - Forest River Inc. - Help Desk Technician (Onsite)
The Forest River IT team is growing! We are seeking a sharp, customer-focused Help Desk Technician to report to our VP of Technology. In this role, you will be the primary point of contact for our staff-using your technical expertise to solve problems, maintain systems, and ensure technology works seamlessly for everyone.
What's In It For You?
  • Growth - Work in a supportive, fast-paced, entrepreneurial, and innovative workplace that offers opportunities for advancement.
  • Help shape the future - Have a hand in building and growing our evolving Technical Support strategy.
  • Opportunity - shape best practices for Technical Support initiatives.
  • Grow business knowledge by working with teammates across all aspects of Forest River's diverse business.

What You'll Do
You'll bring proven communication skills, sharp problem-solving instincts, and a commitment to excellence to every support interaction.
  • Deliver hands-on technical support for hardware, software, mobile devices, and other technology tools - by phone, email, in person, or remote desktop.
  • Diagnose and resolve issues quickly; escalate complex problems to the right team member with full context.
  • Manage user accounts - password resets, unlocks, re-enablement, and identity verification.
  • Maintain up-to-date knowledge of company policies and assist in compliance efforts.
  • Contribute to and maintain Help Desk documentation, knowledge base articles, and procedural guides.
  • Assist in keeping the Help Desk web presence current and useful.
  • Log, track, and document all technical issues accurately and completely.
  • Produce clear written materials - correspondence, memos, reports, and presentations - using word processing and graphics software.
  • Stay current on emerging technologies and trends relevant to the role.
  • Pitch in on other related duties as the team's needs evolve.

What We Are Looking For:
  • Associate's degree preferred, with 5+ years of hands-on technical and customer service experience.
  • Strong interpersonal skills with a genuine focus on customer satisfaction.
  • Proactive self-starter with a strong sense of ownership and the ability to work independently in a fast-paced environment.
  • Outstanding written and verbal communication skills.
  • Solid working knowledge of Windows-based PC environments.
  • Proficiency with common software packages - Microsoft Office, Adobe products, AutoCAD, and similar tools.
  • Intermediate understanding of TCP/IP networking and the ability to troubleshoot connectivity issues.
  • Comfortable working with users of all technical skill levels.
  • Ability to design and deliver basic technology training materials.
  • Strong grasp of organizational policies and procedures - and the judgment to apply them.
  • Unwavering commitment to confidentiality and data integrity.
  • Reliable personal transportation required (business mileage reimbursed).
  • Personal smartphone required for departmental communications.

What Forest River employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Forest River

Sourced by ZipRecruiter

At Forest River, Inc. your needs, interests, budget, and lifestyle are at the forefront of everything we do. This affects every step from design, to the Manufacturing floor and on to you our Customer. Whatever your need Recreation, Transportation or Cargo Hauling . We Strive to bring quality products within reach of everyone. It’s not just a slogan: Customer Satisfaction is Our #1 Priority. Our large production capacity enables us to fill our customers' orders promptly without cutting corners or rushing through production procedures. This ensures that each Forest River product is conscientiously built and undergoes thorough, detailed inspection before it's shipped to the customer. This guarantees that every family who desires quality recreation will find a Forest River product that serves their Needs, Interests, Budget, and Lifestyle.

Industry

Motor vehicle manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Elkhart, IN, US

Year founded

1996

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