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Job Title: Systems & Network Administrator (Ubiquiti UniFi Network)
Location: Encino, CA (on-site position)
Employment Type: Full-Time position (40 hours/week)
Compensation: $40 - $55/hour W2 + Comprehensive Employee Benefits Package (Please Note: Starting base pay amount is based on the extent of position-relevant experience)

About Tax Relief Helpers:

Tax Relief Helpers brings over 75 years of combined experience servicing our clients through a team of expert tax attorneys, CPAs, and enrolled agents. We've helped countless individuals and businesses resolve tax debt issues, saving them millions of dollars in back taxes. Our team takes the reins, shielding you from the IRS's intimidating letters, threats of liens, and wage garnishment. We'll work tirelessly to stop these harassments, explore tax forgiveness programs, and ensure your back taxes are filed accurately.

Summary of Employee Benefits:

• Competitive compensation with opportunities for professional growth.
• Comprehensive benefits package, including medical, dental, vision, and several other supplementary benefits.
• Opportunities for advancement within the company for high-performing individuals.
• 401(k) retirement plan.
• Paid time off, sick leave, and access to an Employee Assistance Program (EAP).
• Access to an exclusive employee discount marketplace.
• Subsidized gym memberships.

Position Overview:

We are seeking a knowledgeable, proactive, and service-oriented Network & Systems Administrator to join our team. This role is responsible for supporting and maintaining the organization’s internal IT infrastructure, network environment, user systems, cloud-based platforms, telecommunications systems, and employee technology support operations.

In addition to general systems and network administration expertise, this role requires practical experience with Ubiquiti/UniFi environments, RingCentral administration, Google Workspace administration, device management platforms, SaaS administration, onboarding/offboarding processes, workstation deployment, and overall IT support operations.

The ideal candidate will possess the following qualities:

• Hands-on professional experience in Network and Systems Administration, preferably within a startup environment.
• Hands-on experience with RingCentral / RingCX or comparable phone systems.
• Proactive and highly adaptable, possessing strong troubleshooting skills while supporting employees in a fast-paced environment.
• Ability to effectively balance technical knowledge with professionalism when communicating with a variety of technical and non-technical staff.
• Be comfortable supporting both infrastructure and end users while taking ownership of any additional responsibilities.

Success in this role looks like:

• Maintaining a stable, secure, and highly available technical environment.
• Providing responsive, professional technical support to internal employees.
• Helping improve operational efficiency through thoughtful system and network administration.
• Proactively identifying and resolving potential infrastructure or system issues before they impact operations.
• Contributing positively to a collaborative, friendly service-oriented company culture.

Key Responsibilities:

A. Network Administration

• Administer and support Ubiquiti UniFi network environment, including routing, switching, wireless networking, and cybersecurity best practices
• Configure, maintain, monitor, and troubleshoot network infrastructure including routers, switches, wireless access points, firewalls, VLANs, and VPN connectivity.
• Monitor network performance, uptime, and security while proactively identifying and resolving issues.
• Assist with implementation and optimization of network architecture and infrastructure improvements.

B. Systems Administration & IT Operations Support

• Administer and support company systems, SaaS platforms, cloud applications, and employee technology environments.
• Configure, deploy, maintain, and troubleshoot employee workstations, laptops, peripherals, printers, and mobile devices.
• Perform software installations, system updates, patch management, and hardware upgrades as needed.
• Manage onboarding and offboarding processes including provisioning and deprovisioning user access across company systems and platforms.
• Maintain inventory and lifecycle management of company-issued hardware and IT assets.

C. Platform Administration

• Administer and support:
• • Google Workspace
  • RingCentral / RingCX
  • Salesforce
  • Box
  • JumpCloud or similar MDM/identity management platforms (JumpCloud strongly preferred)
  • Assist with user account management, permissions, licensing, access controls, and security settings across systems.
  • Support integrations, workflows, and operational improvements across platforms where applicable.

D. Technical Support & End-User Engagement

• Provide technical support and troubleshooting assistance for hardware, software, networking, telecommunications, and account access issues.
• Respond to and resolve help desk tickets and internal IT support requests in a timely and professional manner.
• Communicate technical information clearly and effectively to employees with varying levels of technical proficiency.
• Deliver a high level of customer service and professionalism when supporting staff across departments.

E. Security & Compliance

• Support company cybersecurity initiatives, access control policies, and endpoint security standards.
• Assist with implementation and enforcement of IT policies, procedures, and best practices.
• Maintain confidentiality and security of company systems, data, and user information.

Additional Responsibilities

• Assist with office IT setup, conference room technology, phone systems, and remote user support.
• Document technical processes, configurations, procedures, and troubleshooting steps.
• Perform additional IT-related duties and projects as assigned.
• Occasional after-hours maintenance or Emergency troubleshooting when necessary.

Required Qualifications:

• 2–5 years of hands-on professional experience in Network Administration, Systems Administration, IT support, or similar.
• Strong working knowledge and experience with Network Administration, Systems Administration, Hardware and Software troubleshooting, Endpoint/device management, User account administration, and Cloud-based business systems
• Hands-on professional experience Administering Ubiquiti/UniFi network environments and RingCentral environments.
• Experience within Google Workspace Administration and Box Administration and/or user support.
• Experience with JumpCloud or similar MDM/identity management platforms.
• Experience with Salesforce administration and user support.
• Experience provisioning and deprovisioning employee system access.
• Experience setting up, deploying, and maintaining employee workstations and IT equipment.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to effectively communicate technical information to technical and non-technical users.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Education:

• Bachelor of Science degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Network Engineering / Administration, or similar.

Certifications:

• Active RSCA certification (OR ability to obtain within first 30-60 days)
• Active RingCX certification (OR ability to obtain within first 30-60 days

Preferred Qualifications:

• Additional networking, cybersecurity, systems administration, or cloud certifications.
• Experience supporting telecommunications infrastructure.
• Experience working in an office-based corporate environment supporting internal employees.
• Experience with cybersecurity best practices and endpoint security solutions.
• Familiarity with ticketing/help desk systems and IT documentation practices.

Tax Relief Helpers brings over 75 years of combined experience servicing our clients through a team of expert tax attorneys, CPAs, and enrolled agents. We've helped countless individuals and businesses resolve tax debt issues, saving them millions of dollars in back taxes. Our team takes the reins, shielding you from the IRS's intimidating letters, threats of liens, and wage garnishment. We'll work tirelessly to stop these harassments, explore tax forgiveness programs, and ensure your back taxes are filed accurately.