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Full Time Entry Level Remote It Support Jobs in Waterloo, ON

Perseus Group

Director, Support

Waterloo, ON · On-site +1

CA$85K - CA$104K/yr

Diploma or degree in Computer Science, Information Technology, Software Engineering, or a related ... Work Experience (Entry-Level Friendly) * 0-2 years of professional experience supporting databases ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

New

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... new technologies and adapting to new ways of working. * Can analyze information from multiple ...

Cayenta

(Remote) Application Consultant

Guelph, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... IT transformation for our clients. Our Client Services team has an exciting opportunity for driven ... Provide support to existing and new clients by leading customers through our processes ...

Targeted Talent

Senior Recruiter - REMOTE

Kitchener, ON · Remote

  • Medical

  • Dental

  • PTO

Experience working in a recruitment agency * IT / Software Development / Technical permanent ... Flexible hours * 100% Remote working If this opportunity sounds like something that fits your ...

Targeted Talent

Senior Recruiter - REMOTE

Kitchener, ON · Remote

  • Medical

  • Dental

  • PTO

Experience working in a recruitment agency * IT / Software Development / Technical permanent ... Flexible hours * 100% Remote working If this opportunity sounds like something that fits your ...

AO Garcia Agency

Remote Benefits Consultant

Guelph, ON · Remote

Join a fast-growing, technology-driven organization that values motivated individuals who are ready ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

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All JobsIt Support JobsFull Time Entry Level Remote It Support JobsFull Time Entry Level Remote It Support Jobs in Waterloo, ON

Full Time Entry Level Remote It Support information

What are the key skills and qualifications needed to thrive as a full time entry level remote IT support professional?

To thrive as a Full Time Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and help desk software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for maintaining smooth IT operations and delivering quality remote support to end-users.

What are some common challenges faced by entry-level remote IT support professionals, and how can they be addressed?

Entry-level remote IT support professionals often face challenges such as effectively troubleshooting issues without direct physical access to devices, managing clear communication with users of varying technical abilities, and handling multiple support tickets simultaneously. To address these challenges, it's important to develop strong remote diagnostic skills, utilize remote access tools efficiently, and maintain organized documentation of each case. Additionally, proactively asking clarifying questions and participating in regular team meetings can help improve communication and problem-solving abilities.

What is the difference between Full Time Entry Level Remote It Support vs Help Desk Technician?

AspectFull Time Entry Level Remote It SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required
Work EnvironmentRemote, home-based setupTypically office or remote, depending on employer
Industry UsageCommon in IT support and tech companiesWidely used across various industries for user support
Search IntentLooking for remote entry-level IT support rolesSearching for help desk roles, often entry-level

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting users. The main difference is that Full Time Entry Level Remote It Support emphasizes a remote, home-based position, while Help Desk Technician roles can be in-office or remote. Both require similar certifications and serve similar functions in supporting users and maintaining IT systems.

What is a full time entry level remote IT support?

A Full Time Entry Level Remote IT Support job involves assisting users with technical issues related to computer hardware, software, networks, and other IT systems, all while working remotely. Individuals in this role provide troubleshooting, resolve basic technical problems, and escalate more complex issues to higher-level technicians. This position is ideal for those new to the IT field and looking to gain hands-on experience, as it typically requires basic computer knowledge and strong communication skills. Full-time remote roles offer the flexibility to work from home while still being part of a team that supports an organization’s technology needs.

What are popular job titles related to Full Time Entry Level Remote It Support jobs in Waterloo, ON?

For Full Time Entry Level Remote It Support jobs in Waterloo, ON, the most frequently searched job titles are:

What job categories do people searching Full Time Entry Level Remote It Support jobs in Waterloo, ON look for?

The top searched job categories for Full Time Entry Level Remote It Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Full Time Entry Level Remote It Support jobs?

Cities near Waterloo, ON with the most Full Time Entry Level Remote It Support job openings:

Full Time Entry Level Remote It Support jobs near you

Director, Support

Perseus Group

Waterloo, ON • On-site, Remote

CA$85K - CA$104K/yr

Full-time

Re-posted 23 days ago

Job description

Software Developer

At GoldCare, we're on a mission to make healthcare smoother and smarter.
Delivering cutting-edge information management software that empowers clinics and providers to focus less on paperwork and more on people. For decades, our solutions have been the go-to for healthcare professionals who value precision, efficiency, and simplicity.

As a proud division of Constellation Software (csisoftware.com), we're backed by the innovation, stability, and expansive reach of a market-leading global software provider.

Join a team that is passionate about transforming healthcare behind the scenes, where your work counts, your voice is heard and you are ready to make meaningful impact. If you are looking for a sprinkle of fun into your career, GoldCare is the place to start; and thrive.

Learn more about GoldCare at:

About the Role

This role is ideal for new graduates or early-career professionals who want hands-on experience with real production systems and a clear path for growth. You will learn both legacy and modern technologies with mentorship from experienced team members.

Our organization follows a hybrid work structure with one in-office day per week at the Waterloo office, and the remainder of the week can be remote or from the office based on task requirements or personal work preferences.

Some of the TasksBack End Platform Modernization & Building for the Future
  • Participate in initiatives to modernize legacy database structures, tooling, and operational practices.
  • Assist with improving data models, documentation, and standards to support long-term maintainability.
  • Learn and apply modern database and platform concepts while respecting the realities of long-lived systems.
Database Administration & Operational Support
  • Support and maintain GoldCare's MultiValue database environment used in production by customers.
  • Monitor database health, performance, and availability; identify trends and potential risks.
  • Troubleshoot database and data-related issues in collaboration with development and support teams.
  • Support release activities by validating database changes, scripts, and data impacts.
Using AI to Support Modernization
  • Leverage AI-assisted tools to analyze database structures, queries, and data usage patterns.
  • Use AI to help identify optimization opportunities, performance improvements, and data quality issues.
  • Collaborate with senior team members to evaluate responsible, secure use of AI within database and platform workflows.
  • Continuously learn how AI can enhance productivity while maintaining strong governance and data protection practices.
Education
  • Diploma or degree in Computer Science, Information Technology, Software Engineering, or a related field.
  • Relevant coursework such as Databases, Data Structures, Operating Systems, Systems Analysis, or Cloud Computing is highly valued.
  • Internship, co-op, or capstone project experience involving databases or backend systems is an asset but not required.
Work Experience (Entry-Level Friendly)
  • 0-2 years of professional experience supporting databases, applications, or systems (including internships or co-op roles).
  • Hands-on experience gained through school projects, labs, or personal learning using any database technology (SQL or non-SQL).
  • Familiar with or highly motivated to learn to apply AI-based tools within the SDLC.
  • Demonstrated ability to learn new technologies, including legacy platforms, with guidance and mentorship.
  • Exposure to troubleshooting, scripting, or supporting production-like systems is beneficial.
What's Important to UsMake long term investments

In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward.

Growth through learning

Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together.

Autonomy

Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success.

Trust Comes First

We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions.

Salary Range (Ontario & BC Only):

The estimated base salary range for this role is CAD$85,500.00 - CAD$104,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.#Axis

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