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Full Time Entry Level Remote It Support Jobs in Colorado

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Full Time Entry Level Remote It Support information

What is a full time entry level remote IT support?

A Full Time Entry Level Remote IT Support job involves assisting users with technical issues related to computer hardware, software, networks, and other IT systems, all while working remotely. Individuals in this role provide troubleshooting, resolve basic technical problems, and escalate more complex issues to higher-level technicians. This position is ideal for those new to the IT field and looking to gain hands-on experience, as it typically requires basic computer knowledge and strong communication skills. Full-time remote roles offer the flexibility to work from home while still being part of a team that supports an organization’s technology needs.

What are the key skills and qualifications needed to thrive as a full time entry level remote IT support professional?

To thrive as a Full Time Entry Level Remote IT Support professional, you need a basic understanding of computer systems, troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote desktop tools, ticketing systems, and help desk software is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for maintaining smooth IT operations and delivering quality remote support to end-users.

What are some common challenges faced by entry-level remote IT support professionals, and how can they be addressed?

Entry-level remote IT support professionals often face challenges such as effectively troubleshooting issues without direct physical access to devices, managing clear communication with users of varying technical abilities, and handling multiple support tickets simultaneously. To address these challenges, it's important to develop strong remote diagnostic skills, utilize remote access tools efficiently, and maintain organized documentation of each case. Additionally, proactively asking clarifying questions and participating in regular team meetings can help improve communication and problem-solving abilities.

What is the difference between Full Time Entry Level Remote It Support vs Help Desk Technician?

AspectFull Time Entry Level Remote It SupportHelp Desk Technician
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required
Work EnvironmentRemote, home-based setupTypically office or remote, depending on employer
Industry UsageCommon in IT support and tech companiesWidely used across various industries for user support
Search IntentLooking for remote entry-level IT support rolesSearching for help desk roles, often entry-level

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting users. The main difference is that Full Time Entry Level Remote It Support emphasizes a remote, home-based position, while Help Desk Technician roles can be in-office or remote. Both require similar certifications and serve similar functions in supporting users and maintaining IT systems.

What are popular job titles related to Full Time Entry Level Remote It Support jobs in Colorado?

For Full Time Entry Level Remote It Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Full Time Entry Level Remote It Support jobs in Colorado look for?

The top searched job categories for Full Time Entry Level Remote It Support jobs in Colorado are:

What cities in Colorado are hiring for Full Time Entry Level Remote It Support jobs?

Cities in Colorado with the most Full Time Entry Level Remote It Support job openings:

Full Time Entry Level Remote It Support jobs near you

Information Technology (IT) Support Specialist

University of Colorado Boulder

Boulder, CO • On-site, Remote

$62K - $70K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 4 days ago

Key responsibilities

  • Support the implementation and maintenance of technology solutions to improve workflows and operational efficiency within OCG.

  • Coordinate technology-related projects by tracking timelines, communicating progress, and maintaining documentation.

  • Provide training and create documentation for technology tools used by OCG staff.

University Of Colorado Boulder rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

151st of 631 rated colleges and universities

Job description

Requisition Number:

74606

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

08-Sep-2026

Date Posted:

01-Sep-2026
Close All
Job Summary

The Office of Contracts and Grants (OCG) within the Research & Innovation Office (RIO) seeks an Information Technology (IT) Specialist to support OCG through the effective use of automation and technology solutions.

This position serves as the bridge between OCG staff and technology solutions. The incumbent will work closely with OCG staff, leadership, campus partners, and IT staff to find opportunities to streamline workflows, reduce manual effort, create transparency, and increase operational efficiency. The position reports to the Associate Director, Organizational Effectiveness in OCG and RIO, and is part of the Organizational Effectiveness Team.

The position will evaluate, implement, and maintain new technologies, including workflow tools, automation platforms, sponsored project management solutions, reporting dashboards, document management systems, and artificial intelligence-enabled tools.

This position will also coordinate technology-related projects, helping define requirements, manage implementation timelines, document decisions, communicate progress to partners, identify risks, and support successful adoption of new tools and processes.

The successful candidate will combine technical skills with strong customer service and business process analysis capabilities to help modernize OCG processes and improve the experience of faculty, staff, and campus partners.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
Who We Are

The mission of the Office of Contracts and Grants (OCG) is to help CU Boulder faculty, staff, and students obtain and manage external funding for sponsored projects throughout the lifecycle of an award.

The Office of Contracts and Grants (OCG) is the University of Colorado Boulder's Authorized Organizational Representative (AOR) and is the Office of Record for the administration of sponsored projects for the CU Boulder campus. As the authorized representative, OCG submits proposals, and negotiates and accepts sponsored research and service agreements, non-disclosure agreements and material transfer agreements on behalf of the Board of Regents.

What Your Key Responsibilities Will Be

Automation and Workflow Development

  • Identify OCG process challenges and improvement opportunities.
  • Translate business needs into technical solutions.
  • Recommend technology solutions that improve sponsored project administration, efficiency, transparency, and service.
  • Develop and maintain automation to reduce repetitive administrative work.
  • Support configuration and implementation of electronic workflows, notifications, routing processes, dashboards, and user-facing tools.
  • Assist with system integrations and data exchange between campus applications.
  • Test, evaluate, and support implementation of new technology solutions, including AI, to improve OCG operations and researcher support.
  • Assist in evaluating user experience and finding opportunities to simplify interactions with OCG technology solutions.

Technology Project Coordination

  • Coordinate technology initiatives supporting OCG staff.
  • Track project timelines, tasks, progress of work, risks, and dependencies.
  • Communicate project progress and implementation updates to partners.
  • Maintain project documentation, meeting notes, action items, and implementation plans.
  • Assist in ensuring projects meet business objectives and user needs.

Training and Documentation

  • Coordinate documentation and training materials.
  • Provide individual and group training on technology tools.
  • Serve as a resource to OCG staff regarding system functionality and standard processes.
What You Should Know
  • This position will be either remote or hybrid depending on the candidate's needs.
  • This position is fully funded through 1 year, with a second year dependent on funding.
  • We are unable to offer visa sponsorship for this position.
What We Can Offer
  • The annual salary range is $62,400 - $70,000.
Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements
Be ambitious. Be inspired. Be Boulder.
What We Require
  • Bachelor's degree in information technology, Computer Science, Information Systems, Business Analytics, Public Administration, or related fields.
  • An equivalent combination of education and experience may substitute.
What You Will Need
  • Ability to translate operational needs into practical technology solutions.
  • Ability to analyze business processes and find opportunities for streamlining processes and automating repetitive administrative processes.
  • Strong analytical and problem-solving skills.
  • Ability to communicate effectively with technical and non-technical audiences.
  • Strong customer service orientation and ability to build relationships with internal and external partners.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to balance multiple concurrent projects and timelines.
  • Ability to work independently while collaborating effectively within a team environment.
  • Familiarity with workflow technologies.
  • Understanding of data governance, security, and confidentiality principles.
  • Ability to produce clear and concise documentation.
  • Knowledge of Microsoft 365 applications and collaboration tools.
  • Ability to learn new technologies quickly.
What We Would Like You to Have
  • Experience working with InfoEd or similar electronic research administration, award management, workflow, or compliance systems.
  • One year of professional experience supporting business applications, data systems, process improvement initiatives, or technology solutions.
  • Experience gathering user requirements and translating them into functional system requirements.
  • Experience supporting implementation or administration of enterprise business applications.
  • Experience with workflow automation platforms such as Microsoft Power Automate, Power Apps, SharePoint, ServiceNow, Smartsheet, or similar tools.
  • Experience gathering business requirements and documenting business processes.
  • Experience supporting electronic document management or contract management systems (such as Colligo).
  • Experience supporting administrative or business operations in a higher education, research, government, or professional services environment.
  • Experience working with databases and writing basic SQL queries.
  • Experience supporting users through training, documentation, and technical assistance.
  • Familiarity with artificial intelligence tools and their practical application to administrative workflows.
Special Instructions

To apply, please submit the following materials:

  1. A current resume.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by September 8, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.


In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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