Full Time Customer Support Russian Speaking Jobs

IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the "status-quo" and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Institute on Aging is seeking a bilingual Russian/English Home Care Recruiter to support high-volume caregiver hiring across the Bay Area, with a focus on recruiting and onboarding Russian-speaking caregivers for our JFS caregiver hiring initiative.
This role supports candidates from initial outreach through New Hire Orientation, including sourcing, interviewing, onboarding, Guardian/HCA registration, and compliance follow-up.

Main Focus

• Recruit, hire, and onboard Home Care Aides.
• Support Russian-speaking caregiver candidates through the full hiring and onboarding process.
• Help candidates complete required employment, Guardian/HCA, Live Scan, TB, and orientation steps.
• Provide a respectful, clear, and supportive candidate experience.
• Support a caregiver hiring initiative serving Holocaust survivors and other older adults in the community.

Challenges You'll Be Faced With

• Home care hiring is high-volume, urgent, and fast-moving.
• The need for caregivers is constant, and priorities can shift quickly.
• Caregiver turnover is high, so the work does not stop at hiring.
• Candidates may need hands-on support with detailed compliance steps, including Guardian registration, Live Scan fingerprinting, TB testing, employment documents, and New Hire Orientation.
• Russian-speaking candidates may need additional language, process, and onboarding support.
• This role requires patience, resilience, strong follow-up, and a customer-service-centered approach.

Essential Job Functions

• Manage full life cycle recruiting for Home Care Aide roles.
• Conduct candidate interviews and assess fit for caregiver roles.
• Communicate with hiring managers, HR, onboarding, and candidates throughout the process.
• Prepare and post job descriptions.
• Source candidates and develop innovative sourcing strategies to increase candidate volume, quality, and diversity.
• Submit qualified candidates to hiring managers.
• Schedule interviews, orientation, and required hiring steps.
• Manage candidate and hiring manager relationships.
• Set clear process and procedural expectations with candidates and internal partners.
• Create offer letters and support candidate movement through onboarding.
• Maintain timely communication with employees and manage required documentation in accordance with applicable laws and regulations.
• Gather and track pre-onboarding documents.
• Follow up with new hires to ensure basic questions and concerns have been addressed.
• Support Guardian/HCA registration, certification, affiliation, and related compliance steps.
• Learn and serve as a knowledge expert for the HCA/Guardian process, including HCA registration, HCA affiliation, removal from roster, tracking, and follow-up within Guardian.
• Assure compliance with all Guardian/HCA registration guidelines and maintain compliance with Guardian registration standards.
• Track Live Scan, TB testing, HCA registration, and other required hiring steps.
• Troubleshoot candidate delays related to documents, background clearance, or Guardian/HCA requirements.
• Assist with exemptions on a case-by-case basis.
• Provide verbal and written support to Russian-speaking candidates.
• Explain onboarding steps clearly to Russian-speaking candidates and, when appropriate, family members assisting them.
• Help candidates complete application forms, employment documents, and onboarding materials.
• Identify and resolve language, process, or documentation barriers that may delay onboarding.
• Coordinate with HR, recruiters, and hiring managers to ensure timely movement through the onboarding process.
• Coordinate and support all aspects of New Hire Orientation for Home Care Aides, primarily in San Jose.
• Provide in-person and virtual support during NHO sessions.
• Provide recruiting, onboarding, and candidate support in other Bay Area locations as needed, including community-based settings.
• Attend hiring events, job fairs, and caregiver-related networking events.
• Post and monitor job boards.
• Track and report recruiting, onboarding, new hire activity, efficiency, and retention metrics.
• Support retention efforts by helping caregivers feel connected, informed, and supported.
• Ensure a respectful, professional, and supportive experience for all candidates.
• Assist with other special projects as required.

Required Qualifications

• 2 years recruiting or transferable skills experience
• Fluency in Russian and English, verbal and written.
• Strong customer service and candidate support skills.
• Strong verbal and written communication skills.
• Ability to explain detailed processes clearly and patiently.
• Strong organizational and administrative skills.
• Ability to manage multiple candidates and competing priorities at once.
• Comfortable working in a fast-paced, high-volume recruiting environment.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
• Excel skills including data entry, tracking, reporting, and basic formulas.
• Ability to work independently and collaboratively.
• Ability to travel to San Jose and other Bay Area locations as needed, including community-based locations and occasional evenings/nights to support New Hire Orientation or candidate support needs.

Desired Qualifications

• Experience with Guardian/HCA registration process.
• Experience supporting HRIS, I-9, and E-Verify processes.
• Workday ATS experience.
• BA/BS degree or equivalent relevant experience.
• Previous experience in customer service, administrative support, HR, recruiting, onboarding, or a related field.
• Prior experience supporting Russian-speaking candidates, caregivers, older adults, or community-based hiring initiatives.

Travel Requirements

• Ability to travel to San Jose for New Hire Orientation support.
• Ability to travel to other Bay Area locations as needed, including community-based settings.
• Ability to support in-person interviews, hiring events, candidate support, and New Hire Orientation.
• Occasional evening/night availability may be required to support NHO or candidate onboarding needs.
• Role is required to be onsite 3 days per week.

Compensation

• Range: $80,000 - $85,000 annually.

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.