ZipRecruiter

Log In

2

Full Time Customer Service Researcher Jobs (NOW HIRING)

Kohl's

Full-Time Customer Service Supervisor

Akron, OH · On-site

$18.10/hr

... customer services, providing direction and working alongside associates to deliver excellent ... short research) All Supervisor roles at Kohl's are responsible for: * Leading with integrity ...

Kohl's

Full-Time Customer Service Supervisor

Irmo, SC

$17.25/hr

... customer services, providing direction and working alongside associates to deliver excellent ... short research) All Supervisor roles at Kohl's are responsible for: * Leading with integrity ...

Kohl's

Full-Time Customer Service Supervisor

Green Bay, WI · On-site

$19.50 - $24.90/hr

... customer services, providing direction and working alongside associates to deliver excellent ... short research) All Supervisor roles at Kohl's are responsible for: * Leading with integrity ...

ExpressWay

Full-Time Customer Service Rep

Albert Lea, MN · On-site

$14.75 - $20.25/hr

Position Title: Full-time Customer Service Representative Reports To: Store Manager and Assistant Manager Job Objective: This position is responsible for positive and courteous customer engagement ...

RETAIL

Full Time Customer Service Clerk

Charleston, SC · On-site

$14.75 - $18/hr

This is a full time position. Primary responsibility is to Take Excellent Care Of Our Customers by ... This requires accurately and efficiently operating the cash register, providing various services at ...

previous pagenext page

Showing results 21-40

All JobsFull Time JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsFull Time Customer Service Researcher Jobs

Full Time Customer Service Researcher information

See salary details

$30K

$113.1K

$164.5K

How much do full time customer service researcher jobs pay per year?

As of Sep 13, 2026, the average yearly pay for full time customer service researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What are the most commonly searched types of Customer Service Researcher jobs?

The most popular types of Customer Service Researcher jobs are:

What are popular job titles related to Full Time Customer Service Researcher jobs?

For Full Time Customer Service Researcher jobs, the most frequently searched job titles are:

Full Time Customer Service Researcher jobs near you

Full-Time Customer Service Representative

Dallas, TX • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$14.35 - $17.35/hr

Full-time

Re-posted 27 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. 

We’re looking for Customer Service Representatives to join our team and provide inbound support, help desk assistance, technical troubleshooting, and back-office processing for both commercial and public sector clients.

In this role, you’ll handle inbound inquiries, resolve product and process-related questions, troubleshoot basic technical issues, and professionally represent some of the world’s most recognizable brands.

This is an entry-level position with paid training perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage inbound and outbound customer contacts in a courteous, professional, and timely manner

  • Listen actively to customer concerns, identify needs, and provide accurate solutions

  • Research internal systems to locate information; collaborate with other teams as needed

  • Accurately document and process claims, inquiries, and updates in company systems

  • Follow scripts, policies, and procedures while maintaining professionalism and empathy

  • Troubleshoot customer issues and strive for first-call resolution

  • Escalate unresolved or complex issues to the appropriate staff or managers

  • Protect customer confidentiality and handle sensitive data responsibly

  • Attend training sessions, stay updated on program changes, and maintain product knowledge

  • Meet attendance, reliability, and performance standards consistently


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

  • 18+ years old with a high school diploma or equivalent

  • Strong English communication skills (oral and written)

  • Typing speed of 20+ WPM with accuracy

  • Experience with data entry, Windows PC applications, and Microsoft Office Suite

  • Reliable wired high-speed internet (20 Mbps+ download)

  • Highly reliable, punctual, and motivated with a strong work ethic

  • Excellent organization, problem-solving, and conflict resolution skills

  • Customer-first mindset: empathetic, patient, and responsive

  • Ability to multi-task, self-manage, and stay focused in a fast-paced environment

  • Team-oriented with strong interpersonal skills

Preferred (Not Required)

  • 1+ year of experience in customer service, tech support, inside sales, back-office support, chat, or administrative roles

  • Prior state or federal work experience

  • Previous contact center experience

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs