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Full Time Customer Experience Manager Jobs (NOW HIRING)

Tjx

Full Time customer experience manager

East Aurora, NY · On-site

$17 - $17.50/hr

... customer experience * Ensures Associates execute tasks and activities according to store plan; prioritizes as needed * Communicates accurately and effectively with management and Associates when ...

Len the Plumber

Customer Experience Manager

Horsham, PA · On-site

$70K - $80K/yr

Customer Experience Manager Compensation: $70,000-80,000 annual plus bonus eligibility Work Type: Full-Time | Onsite Location: Horsham, PA About Len the Plumber Heating and Air When you join Len the ...

Elementia

Customer Experience Manager

Houston, TX · On-site

$90K - $100K/yr

Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply Chain, Customer Experience & Warranty Location: Houston TX General Function The Customer Experience ...

Elevation Labs

Customer Experience Manager

Idaho Falls, ID · On-site

$50K - $70K/yr

Job SummaryThe Customer Experience Manager (CEM) is both the day-to-day relationship owner and the commercial steward of a defined book of business within Elevation Labs' contract manufacturing (CDMO ...

Philips

Customer Experience Manager

Bothell, WA · On-site

$205K/yr

Job TitleCustomer Experience Manager Your role: * Leading end-to-end consumer research and insights ... Onsite roles require full-time presence in the company's facilities. Field roles are most ...

Home Depot

Customer Experience Manager

Hays, KS · On-site

Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and ...

Weis

Customer Experience Manager

Hummelstown, PA · On-site

Location Address: 1130 Mae Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: * Oversees all ...

Stord

Customer Experience Manager

Las Vegas, NV

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client ...

Five Below

Customer Experience Manager

Memphis, TN · On-site

The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales. How do they do it? As a Five Below leader ...

Five Below

Customer Experience Manager

Springfield, MO · On-site

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

South Boston, VA · On-site

$16/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

California, MD · On-site

$18.50/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Stamford, CT · On-site

$19.94/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

Customer Experience Manager

Broken Arrow, OK · On-site

$15/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

Five Below

CUSTOMER EXPERIENCE MANAGER

Bellevue, NE · On-site

$18/hr

... experience. * Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. * Responsible for leading front end operations ...

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Full Time Customer Experience Manager information

See salary details

$33K

$66.1K

$107K

How much do full time customer experience manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for full time customer experience manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a full time customer experience manager do?

A Full Time Customer Experience Manager is responsible for overseeing and improving the interactions customers have with a company. They analyze customer feedback, develop strategies to enhance satisfaction, and ensure that all customer touchpoints align with the company's standards. This role often involves leading customer service teams, implementing customer-centric policies, and collaborating with various departments to resolve issues and optimize the overall customer journey.

What are the key skills and qualifications needed to thrive as a full time customer experience manager, and why are they important?

To thrive as a Full Time Customer Experience Manager, you need strong leadership, customer service expertise, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM systems, data analytics tools, and customer feedback platforms is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for driving customer satisfaction, building loyalty, and delivering consistent, high-quality service in a competitive market.

What are some common challenges faced by full time customer experience managers, and how can they be addressed?

Full Time Customer Experience Managers often encounter challenges such as balancing customer satisfaction with company policies, managing high volumes of feedback, and aligning cross-functional teams toward a unified customer-centric vision. To address these, it's important to foster open communication between departments, regularly review and update customer service protocols, and leverage customer data analytics to make informed decisions. Building strong relationships with both customers and internal teams can help anticipate issues early and facilitate smoother resolutions.

What is the difference between Full Time Customer Experience Manager vs Customer Service Supervisor?

AspectFull Time Customer Experience ManagerCustomer Service Supervisor
CredentialsRelevant experience in customer experience, often with certifications in customer service or managementExperience in customer service, often with supervisory or team lead certifications
Work EnvironmentOversees customer experience strategies across multiple channels, often in corporate or retail settingsManages customer service teams directly, typically in call centers or retail stores
Employer & Industry UsageUsed in industries like retail, hospitality, and tech to improve overall customer satisfactionCommonly found in retail, telecom, and service industries to supervise frontline staff

The Full Time Customer Experience Manager focuses on developing and implementing strategies to enhance overall customer satisfaction across various touchpoints. In contrast, the Customer Service Supervisor manages day-to-day customer service operations and team performance. Both roles require customer service experience, but the manager role emphasizes strategic oversight, while the supervisor role is more operational.

What cities are hiring for Full Time Customer Experience Manager jobs?

Cities with the most Full Time Customer Experience Manager job openings:

What are the most commonly searched types of Customer Experience Manager jobs?

The most popular types of Customer Experience Manager jobs are:

What states have the most Full Time Customer Experience Manager jobs?

States with the most job openings for Full Time Customer Experience Manager jobs include:

What are popular job titles related to Full Time Customer Experience Manager jobs?

For Full Time Customer Experience Manager jobs, the most frequently searched job titles are:

Full Time Customer Experience Manager jobs near you

Full Time customer experience manager

East Aurora, NY • On-site

Tjx
Retail • 10K+ employees
Learn more about Tjxexternal

$17 - $17.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Oversees a team of Associates at the front of the store to ensure prompt, courteous customer service and promotion of loyalty programs.

  • Addresses customer concerns and issues promptly to ensure a positive customer experience.

  • Trains, coaches, and supports Associates on front end principles, personalizing the customer experience, and promoting loyalty programs.

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

123 Grey Street

Location:

USA TJ Maxx Store 1425 East Aurora NYThis position has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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