ZipRecruiter

Log In

2

Full Time Csr Jobs in Iowa (NOW HIRING)

Hammer, Inc.

Customer Service Representative

Coralville, IA

$14.50 - $19.75/hr

Medicap Home Medical is looking for a dependable, full-time Customer Service Representative for our Coralville, IA location. Responsibilities include in person customer service, as well as answering ...

BANK

Customer Service Rep/Teller

Burlington, IA · On-site

$15 - $19.50/hr

BANK is seeking a full-time Customer Service Representative/Teller responsible for performing a wide variety of customer service and teller functions in the Burlington BANK office. This position is ...

LoanMax

Customer Service Representative

Sioux City, IA · On-site

$15 - $17/hr

LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place! **We are currently hiring for our ...

American Family Insurance - Tadd Moorman Agency

Be Seen First

Customer Service Representative CSR

Jesup, IA · On-site

$15 - $17/hr

As a customer service representative, you will be responsible for answering questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting ...

SCSB

Floating Customer Service Representative (CSR)

Harlan, IA · On-site

$15.25 - $21/hr

Job Type Full-time Description Job Title: Floating Customer Service Representative (CSR) Department: Retail Reports To: Retail Manager FLSA Status: Non-Exempt Prepared By: Retail Manager Prepared ...

Kohl's

Full-Time Customer Service Supervisor

Ames, IA

$18.10/hr

Demonstrating and coaching a customer service mindset, including customer service philosophies ... are representative of functions you will be required to perform, however you may be required to ...

Ritchie Bros.

Customer Service Representative

De Soto, IA

$15.50 - $21/hr

RB Global full-time employees are offered medical, dental, vision, and basic life insurances ... customer service representatives. * Previous work experience where you worked in-person with ...

next page

Showing results 1-20

All JobsCsr JobsFull Time Csr JobsFull Time Csr Jobs in Iowa

Full Time Csr information

See Iowa salary details

$9

$17

$25

How much do full time csr jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for full time csr in Iowa is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What is a full time CSR?

Full time CSRs, or Customer Service Representatives, are professionals who work directly with customers to answer questions, resolve issues, and provide information about products or services. Working full time typically means they have a set schedule, usually around 35-40 hours per week, and may handle customer inquiries via phone, email, chat, or in person. Their main goal is to ensure customer satisfaction and help maintain a positive company reputation.

What are the key skills and qualifications needed to thrive as a full time customer service representative (CSR), and why are they important?

To thrive as a Full Time CSR, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Excellent listening, patience, and adaptability help you excel in addressing diverse customer needs and resolving conflicts. These skills are crucial for maintaining customer satisfaction, building loyalty, and supporting overall business success.

What are some common challenges full time customer service representatives (CSRs) face, and how can they effectively handle them?

Full Time CSRs often encounter challenges such as managing high call volumes, addressing difficult or upset customers, and adapting to frequent changes in company policies or products. To handle these effectively, it's helpful to stay organized, maintain a positive attitude, and utilize active listening skills. Many organizations offer training and support systems, such as mentoring or knowledge bases, to help CSRs navigate complex situations. Building good relationships with team members and supervisors can also provide valuable support and reduce stress during busy periods.

What is the difference between Full Time Csr vs Part Time Csr?

AspectFull Time CsrPart Time Csr
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
Employment StatusFull-time employment with benefitsPart-time employment, usually without full benefits
CertificationsOften requires customer service experience and communication skillsSimilar requirements, may require less experience
Work EnvironmentOffice or call center settingSimilar environment, flexible schedules

Full Time Customer Service Representatives (CSRs) work longer hours with full benefits, focusing on consistent customer support. Part Time CSRs work fewer hours, often with limited or no benefits, providing flexible customer service coverage. Both roles require strong communication skills and experience in customer service, but full-time positions typically demand more availability and commitment.

What are the most commonly searched types of Csr jobs in Iowa?

The most popular types of Csr jobs in Iowa are:

What cities in Iowa are hiring for Full Time Csr jobs?

Cities in Iowa with the most Full Time Csr job openings:

Full Time Csr jobs near you
Infographic showing various Full Time Csr job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,723 per year, or $17.7 per hour.

Full-Time Customer Service Representative (Urgently Hiring)

MCI Careers

Marengo, IA

$15 - $20.50/hr

Full-time

Posted 7 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.

This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Assist customers by phone, email, or chat.
  • Respond to customer inquiries accurately and efficiently.
  • Resolve customer concerns with professionalism and empathy.
  • Maintain detailed and accurate customer records.
  • Process requests and follow established procedures.
  • Meet quality and productivity goals.
  • Work collaboratively with internal teams to resolve customer issues.
  • Deliver an exceptional customer experience with every interaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Previous customer service experience is an advantage but not required.
Nice to Have
  • Previous outbound sales experience.
  • Call center sales experience.
  • Experience meeting sales quotas.
  • CRM software experience.
  • Upselling or cross-selling experience.
  • Bilingual or multilingual skills.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs