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Full Time Crisis Text Line Jobs (NOW HIRING)

Solari

Crisis Specialist I

Tempe, AZ · Remote

$22.12 - $24.45/hr

Remote - Must live in Arizona Positions are full-time with opportunities for shift differential ... text or chat to effectively coordinate care and resolve crisis situations; operates with accuracy ...

Broadway

Crisis Counselor

Galesburg, IL · On-site

$23/hr

Galesburg, IL • Full Time • 23.00/hour Credential Based Rates: Compensation increases based on ... Respond to CARES Line mobile crisis referrals, including afterhours and on call coverage, across ...

Bridgeway

Crisis Counselor

Galesburg, IL

$23/hr

Galesburg, IL Full Time 23.00/hour Credential Based Rates: Compensation increases based on verified ... Respond to CARES Line mobile crisis referrals, including afterhours and on call coverage, across ...

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Full Time Crisis Text Line information

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How much do full time crisis text line jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for full time crisis text line in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Full Time Crisis Text Line vs Full Time Crisis Counselor?

AspectFull Time Crisis Text LineFull Time Crisis Counselor
CredentialsHigh school diploma or equivalent; training providedRelevant mental health certifications or degrees often required
Work EnvironmentRemote, text-based support platformIn-person or remote, often in mental health facilities or clinics
Employer & IndustryNonprofit organizations, mental health support servicesHospitals, clinics, mental health agencies
Work FocusProviding immediate crisis support via textAssessing, diagnosing, and treating mental health issues

While both roles involve supporting individuals in crisis, Full Time Crisis Text Line staff primarily provide text-based support remotely, focusing on immediate crisis intervention. Full Time Crisis Counselors typically have formal mental health training and may work in clinical settings, offering ongoing therapy and assessment. The roles differ mainly in scope, credentials, and work environment, but both aim to help those in need during critical moments.

Do you get paid to be a full time crisis text line worker?

Full Time Crisis Text Line workers are typically paid employees who receive a salary or hourly wage for their work. Compensation varies depending on the organization and role, and some positions may require training or certification in crisis intervention. It is important to review specific job postings for detailed pay information.

What cities are hiring for Full Time Crisis Text Line jobs?

Cities with the most Full Time Crisis Text Line job openings:

What are the most commonly searched types of Crisis Text Line jobs?

The most popular types of Crisis Text Line jobs are:

What states have the most Full Time Crisis Text Line jobs?

States with the most job openings for Full Time Crisis Text Line jobs include:

Full Time Crisis Text Line jobs near you

Crisis Support Specialist - Full-Time (2nd Shift)

Crisis Nursery

Urbana, IL • On-site

$18 - $21/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

Job description

Job Description
Crisis Support Specialist - Second Shift
Schedule Available: 2nd Shift (2:45 PM - 11:00 PM), Tuesday-Saturday, Full-Time
On-Call Shift: Thursdays at 11pm-3am
One 4 hour on call shift per week. On-call requires that you are able to arrive with-in 30 minutes to help cover the shift and care for children. Pay is time and a half your hourly rate if called in to work.
Overview
The Crisis Support Specialist manages Crisis Nursery's 24/7 Crisis Line and serves as the primary point of contact for families accessing services. This position is responsible for coordinating crisis care admissions, conducting family intakes & exits, connecting families with community resources, documenting services, and ensuring effective communicationbetween families and staff. The Crisis Support Specialist reports to the Assistant Director, Crisis & Family Support.
Essential Duties
  • Answer the 24/7 Crisis Line, schedule crisis care, and direct calls to the appropriate staff.
  • Schedule admissions, prioritize families based on need, and maintain safe child-to-adult ratios.
  • Greet and assist individuals entering the building while serving as the primary contact in the Program Office.
  • Maintain the Program Office by keeping supplies stocked, ordering meals, coordinating laundry services, and ensuring all required documentation is complete and current.
  • Assist with training new staff and interns on Program Office procedures and responsibilities.
  • Conduct parent intake and exit interviews for all admissions.
  • Complete family assessments and surveys, identifying needs and taking appropriate follow-up action.
  • Provide families with information about their child's stay and services received.
  • Conduct follow-up calls with families after services and refer families to the Strong Families Program as appropriate.
  • Utilize trauma-informed, strengths-based, and family-centered practices in all interactions.
  • Support families in developing and making measurable progress toward individualized goals.
  • Identify family needs and connect families with appropriate community resources, including housing, food assistance, childcare, and other basic needs.
  • Maintain current knowledge of community resources, eligibility requirements, and referral processes.
  • Develop and maintain collaborative relationships with community partners to strengthen referral pathways and improve family outcomes.
  • Monitor referral outcomes through follow-up communication to determine whether services were successfully accessed and whether additional support is needed.
  • Maintain accurate, timely, and confidential client records, data collection, and required documentation.
  • Ensure all client files and program paperwork are complete and compliant with agency standards.
  • Maintain confidentiality and adhere to all agency policies, mandated reporting requirements, licensing standards, and ethical guidelines.
  • Work collaboratively with Children's Specialists and volunteers to ensure quality care and effective communication during each shift.
  • Help maintain a healthy, safe, and clean environment for children.
  • Interact with children in accordance with Crisis Nursery's philosophy of care.
  • Attend team meetings, program meetings, and all-staff meetings.
  • Participate in ongoing training and professional development to remain current on best practices in crisis intervention, family support, trauma-informed care, and community resource coordination.

Position Qualifications
  • 25 years of age or older preferred
  • Bachelor's degree in Social Work, Psychology, Child Development, Human Services, or a related field preferred.
  • Experience in crisis intervention, case management, family support, counseling, or a related human services field preferred.
  • Knowledge of trauma-informed care, child development, and community resources preferred.
  • CPR and First Aid certification, or the ability to obtain certification upon hire.
  • Valid driver's license and reliable transportation preferred.
Skills & Competencies
  • Ability to assess situations, prioritize needs, and make decisions under pressure.
  • Ability to work independently while collaborating effectively with team members.
  • Strong interpersonal, communication, and active listening skills.
  • Excellent documentation, organizational, and computer skills.
  • Ability to build trusting relationships with children, families, and community partners.
Physical Requirements
  • Ability to bend, kneel, and move between standing and sitting throughout the workday.
  • Ability to lift, carry, and move up to 40 pounds.
  • Ability to hear and respond to children speaking or crying.

Benefits
Medical, Dental, Vision, Life & AD&D Insurance, Retirement Plan, Flexible Spending Account, Health Reimbursement Account, and Supplemental Benefits
Job Type: Full-Time / Hourly
Pay Range: $18-$21 per hour depending on experience

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