Full Time Change Control Jobs (NOW HIRING)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

At Maersk, we're committed to building an inclusive workplace where everyone feels valued, heard, and able to be themselves. Our team members come from a wide range of backgrounds, experiences, and perspectives, and we value the unique strengths each person contributes.

• A critical leadership role within the North America Air Control Tower, working with hightouch, premium customer programs
• The opportunity to influence service delivery, KPI performance, and customer experience across complex air freight operations
• Close collaboration with product, operations, commercial, finance, and global Control Tower teams
• A culture that supports continuous learning, improvement, and career development within a global organization

• Own and lead endtoend Control Tower execution for assigned Air customers, ensuring service excellence, KPI adherence, and customer satisfaction
• Act as the primary point of contact for key air freight customers, proactively managing communication, issue resolution, and escalations
• Manage, coach, and develop a small team of Control Tower specialists (2 direct reports), ensuring strong capability and engagement
• Ensure adherence to Control Tower standards, customerspecific SOPs/IOPs, and compliance requirements across air operations
• Drive proactive issue identification, rootcause analysis, and mitigation in collaboration with operations, product, and network partners
• Oversee KPI performance, milestone compliance, ontime delivery, and financial performance, including gross profit awareness
• Partner with Air Product, Sales, and Commercial teams to support onboarding, solution transitions, and continuous account optimization
• Support reporting, dashboarding, and analytics to provide clear visibility into performance and customer outcomes
• Capture best practices and lessons learned, contributing to the ongoing evolution of Control Tower processes and ways of working

• Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement - someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day
• Solid experience in air freight operations, Control Tower execution, or logistics program management within a complex, multistakeholder environment
• Proven ability to lead customer experience and operational execution while balancing performance, compliance, and financial outcomes
• Strong people leadership capability, with experience coaching and developing small teams
• Demonstrated customercentric approach with confidence engaging internal and external stakeholders at multiple levels
• Strong understanding of air freight processes, Control Tower concepts, and operational performance management
• Excellent communication, prioritization, and problemsolving skills, with comfort handling escalations and ambiguity
• Proficiency with operational and reporting tools (e.g., Excel, PowerPoint, Control Tower systems), and a structured, detailoriented working style