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Full Time Call Center Directv Jobs in Puerto Rico

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Previous call center or customer service experience strongly preferred. * Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications * High School Diploma or GED ...

Transworld Systems Inc.

PR · On-site

$12.75 - $16/hr

Please note! - This is a full-time office position. About Us: We are the largest technology enabled ... Providing thorough, efficient, and accurate account updates on computer files for each call made or ...

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Full Time Call Center Directv information

What are the key skills and qualifications needed to thrive as a Full Time Call Center DirecTV Representative, and why are they important?

To thrive as a Full Time Call Center DirecTV Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and DirecTV product knowledge are typically required. Patience, problem-solving abilities, and a positive attitude help you excel in handling customer inquiries and resolving issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and retention goals.

What are some common challenges faced by Full Time Call Center employees at DIRECTV, and how can they be addressed?

Full Time Call Center employees at DIRECTV often encounter challenges such as handling high call volumes, navigating complex customer issues, and maintaining service quality under pressure. To overcome these, it’s important to become familiar with company resources and scripts, actively listen to customers, and utilize support from team leads or supervisors. Regular training and open communication with colleagues can also help employees stay updated on product changes and improve their problem-solving skills, making the work environment more collaborative and supportive.

What does a Full Time Call Center DIRECTV employee do?

A Full Time Call Center DIRECTV employee is responsible for handling customer inquiries, providing technical support, processing service requests, and resolving billing or account issues over the phone. They serve as the primary point of contact between customers and DIRECTV, ensuring a positive customer experience. These employees are typically expected to handle a high volume of calls in a fast-paced environment while maintaining professionalism and meeting performance goals. Full time roles generally require a set schedule of 40 hours per week and may include evenings, weekends, or holidays.

What is the difference between Full Time Call Center Directv vs Full Time Customer Service Representative?

AspectFull Time Call Center DirectvFull Time Customer Service Representative
CredentialsHigh school diploma or equivalent; training on Directv productsHigh school diploma or equivalent; general customer service skills
Work EnvironmentCall center setting, handling Directv-related inquiriesCall center or retail environment, handling various customer issues
Industry UsageTelecommunications, satellite TV servicesVarious industries including retail, telecom, and service providers
Common Search/ComparisonYesYes

Full Time Call Center Directv roles focus specifically on satellite TV services, requiring product-specific training. In contrast, Full Time Customer Service Representatives handle a broader range of customer issues across multiple industries. Both roles involve call center work and require strong communication skills, but Directv positions are more specialized in telecommunications and satellite services.

What are the most commonly searched types of Call Center Directv jobs in Puerto Rico? The most popular types of Call Center Directv jobs in Puerto Rico are:
What are popular job titles related to Full Time Call Center Directv jobs in Puerto Rico? For Full Time Call Center Directv jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Full Time Call Center Directv jobs in Puerto Rico look for? The top searched job categories for Full Time Call Center Directv jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Full Time Call Center Directv jobs? Cities in Puerto Rico with the most Full Time Call Center Directv job openings:
Full Time Call Center Directv jobs near you
Call Center Representative | Full-Time | $13/hr

Call Center Representative | Full-Time | $13/hr

PLANET FITNESS

San Juan, PR

$13/hr

Full-time

Posted 7 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 586 frontline employees who took The Breakroom Quiz

47th of 61 rated gym and leisure clubs

Job description

Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +50 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:

"To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness values"

With more than 2,600 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone.

General Responsibilities:

The Collection Officer will be responsible for outstanding member accounts, resolving member inquiries about their invoice history, decrease delinquency accounts and collecting member payments. They will also oversee the authentication of the members for the Optum and Tivity Health program. We are looking for an enthusiastic professional that is detail oriented and enjoys working directly with customer service while maintaining a great relationship with our members. This position will directly report to the Accounts Payable Specialist and the Financial Controller.

Duties & Responsibilities
  • Member Service:
    • Contact members in regards to their billing problems and outstanding accounts.
    • Answer phones in a friendly manner and assist members with a variety of questions.
    • Provide all necessary information for member account optimization.
    • Support members with their account updates.
    • Surveil Member calls, accounts adjustments, waived fees and/or dues for members from clubs across Puerto Rico, Florida, Georgia, South Carolina and Oregon.
  • Finance:
    • Identify issues attributing to account delinquency and discuss them with management.
    • Uphold the record keeping of delinquent accounts.
    • Accountable for reducing and resolving delinquency for assigned clubs and rescuing members from delinquency, applying good customer service in a timely manner.
    • Collect customer payments and billing information changes in accordance with payment due dates.
    • Effective management of ABC Ignite Reports.
    • Meet specific Goals defined by the Finance department.
    • Complete the Collection Update using the Past Due Member Detail Reports and download EFT Returns.
    • Perform other assigned tasks and duties necessary to support the Finance Department.
Qualifications/Requirements
  • Outstanding communication and interpersonal skills.
  • Ability to meet departmental standards with regard to quality, efficiency, initiative and work collaboratively within the finance department
  • Bilingual (Spanish and English) verbal and written required.
  • Strong phone and verbal communication skills along with active listening and problem solving.
  • Experience with ABC Ignite preferred.
  • Experience in Call Center preferred.
  • Proficient with Microsoft Office applications (Microsoft Word, Microsoft Excel)
  • A High School Diploma or Equivalent required.
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

What Planet Fitness employees say

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Workplace

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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