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Full Time Call Center Directv Jobs in Alberta (NOW HIRING)

GardaWorld

Full time Control Centre Operator

Calgary, AB · On-site

CA$22 - CA$23/hr

This is a full time position. Schedule Details This position follows a rotating bi-weekly schedule ... Experience in a call center is an asset * Adept to problem solving and conflict resolution

CannAmm

Call Attendant (Remote)

Edmonton, AB

Permanent Full-Time (benefits eligible) Vacancy Type: Replacement Hours: 37.5 hours per week ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

CannAmm

Call Attendant (Remote)

Edmonton, AB

Permanent Full-Time (benefits eligible) Vacancy Type: Replacement Hours: 37.5 hours per week ... Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role:

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Full Time Call Center Directv information

What does a full time call center DIRECTV employee do?

A Full Time Call Center DIRECTV employee is responsible for handling customer inquiries, providing technical support, processing service requests, and resolving billing or account issues over the phone. They serve as the primary point of contact between customers and DIRECTV, ensuring a positive customer experience. These employees are typically expected to handle a high volume of calls in a fast-paced environment while maintaining professionalism and meeting performance goals. Full time roles generally require a set schedule of 40 hours per week and may include evenings, weekends, or holidays.

What are the key skills and qualifications needed to thrive as a full time call center DIRECTV employee?

To thrive as a Full Time Call Center DirecTV Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with CRM software, call management systems, and DirecTV product knowledge are typically required. Patience, problem-solving abilities, and a positive attitude help you excel in handling customer inquiries and resolving issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to the company's reputation and retention goals.

What are some common challenges faced by full time call center DIRECTV employees, and how can they be addressed?

Full Time Call Center employees at DIRECTV often encounter challenges such as handling high call volumes, navigating complex customer issues, and maintaining service quality under pressure. To overcome these, it’s important to become familiar with company resources and scripts, actively listen to customers, and utilize support from team leads or supervisors. Regular training and open communication with colleagues can also help employees stay updated on product changes and improve their problem-solving skills, making the work environment more collaborative and supportive.

What is the difference between Full Time Call Center Directv vs Full Time Customer Service Representative?

AspectFull Time Call Center DirectvFull Time Customer Service Representative
CredentialsHigh school diploma or equivalent; training on Directv productsHigh school diploma or equivalent; general customer service skills
Work EnvironmentCall center setting, handling Directv-related inquiriesCall center or retail environment, handling various customer issues
Industry UsageTelecommunications, satellite TV servicesVarious industries including retail, telecom, and service providers
Common Search/ComparisonYesYes

Full Time Call Center Directv roles focus specifically on satellite TV services, requiring product-specific training. In contrast, Full Time Customer Service Representatives handle a broader range of customer issues across multiple industries. Both roles involve call center work and require strong communication skills, but Directv positions are more specialized in telecommunications and satellite services.

What are popular job titles related to Full Time Call Center Directv jobs in Alberta?

For Full Time Call Center Directv jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center Directv jobs in Alberta look for?

The top searched job categories for Full Time Call Center Directv jobs in Alberta are:

What cities in Alberta are hiring for Full Time Call Center Directv jobs?

Cities in Alberta with the most Full Time Call Center Directv job openings:

Full Time Call Center Directv jobs near you

Full time Control Centre Operator

GardaWorld

Calgary, AB • On-site

CA$22 - CA$23/hr

Full-time

This job post has expired today. Applications are no longer accepted.

GardaWorld rating

5.1

Company rating: 5.1 out of 10

Based on 410 frontline employees who took The Breakroom Quiz

90th of 117 rated security

Job description

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors!  You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a full time position.

Schedule Details

This position follows a rotating bi-weekly schedule with staggered overnight shift times:

  • Night Shifts: 18:00-06:00 or 18:45-06:45

Position 1

  • Week 1: Wednesday to Friday (4-on/3-off schedule)
  • Week 2: Wednesday to Saturday (4-on/3-off schedule)

Position 2

  • Week 1: Saturday to Tuesday (4-on/3-off schedule)
  • Week 2: Sunday to Tuesday

Please note that shift start and end times may vary between 18:00-06:00 and 18:45-06:45 depending on operational requirements.

Job Benefits

  • We offer wages starting at $22-$23/hr and health benefits
  • Opportunities to grow alongside GardaWorld 
  • Continuing education through GardaWorld Campus 
  • Corporate discounts 

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

  • Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
  • Follow communication scripts and use knowledge of the company’s products and services to go off script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
  • Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
  • Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
  • Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
  • Actioning various alerts to ensure the health and safety

Qualifications:

  • Have a high school diploma or equivalent 
  • 1-2 years of previous Customer service required
  • Able to work in a fast-paced environment and handle working under pressure 
  • Ability to multitask, manage time and prioritize
  • Experience in a call center is an asset
  • Adept to problem solving and conflict resolution
  • Comfortable learning new computer programs
  • Able to pass the typing test with minimum average score of 50-60 words per minute.
  • Flexible availability
  • Be able to provide a clean criminal background check 

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