About This RoleAs a skilled and enthusiastic Bicycle Technician, you will serve as a key member of our team, combining a passion for cycling with a solid understanding of bicycle mechanics and components to deliver exceptional results. Your primary responsibilities will include: * Assembling and preparing bicycles for sale with attention to detail and a focus on quality * Providing top-notch service functions on new and used bicycles, meeting or exceeding customer expectations * Developing strong relationships with customers through direct interaction, identification of their needs, and delivery of personalized solutions To excel in this role, you will possess a unique blend of skills and qualities, including: * Dependability and a strong work ethic * People-oriented approach with excellent communication skills * Adaptability in a fast-paced environment * Meticulous attention to detail in all aspects of bicycle preparation and repair * Proactive problem-solving ability to address customer concerns and satisfy their needs * Positivity and a customer-focused attitude While repair experience is a plus, we welcome applicants from all ages and backgrounds, particularly those who have a genuine interest in cycling.
What You'll DoDuties include but are not limited to:
- Apply shop standards in the assembly and repair of bikes and skis across the full product line.
- Evaluate the mechanical condition of the product and estimate the cost of repairs.
- Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
- Meet or exceed shop production standards.
- Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
- Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
- Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
- Operate cash register as necessary.
- Report or record replacement parts inventory and supply shortages to the General Manager. Maintain shop cleanliness including bench and common workspace.Install and adjust speed and gear mechanisms.
- Assemble new bicycles.
- Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
- Align wheels.
- Disassemble to repair, adjust, and replace defective parts, using hand tools.
- Install and adjust brakes and brake pads.
- Install new tires and tubes.
- Clean and lubricate bicycle parts.
- Order bicycle parts.
- Build wheels by cutting and threading new spokes.
- Install parts or accessories.
- Adjust components according to specifications.
- Explain technical product or service information to customers.
- Perform basic equipment maintenance.
- Order materials, supplies, or equipment.
- Assemble mechanical components or machine parts.
- Align equipment or machinery.
- Disassemble equipment for maintenance or repair.
- Other duties as needed/ assigned.
RequirementsRequirements include but are not limited to:
- Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop.
- Previous bike assembly experience or equivalent preferred
- Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
- Strong attention to detail
- Ability to maintain open and positive relations with employees and customers
- Interest in developing own skills and knowledge
- Availability to work a flexible schedule based on business needs, including evenings and weekends
- Ability to periodically lift 40 pounds
Benefits