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Full Time Avaya Telecom Analyst Jobs (NOW HIRING)

Telephony Operations Engineer

Broomfield, CO ยท Remote

$70K - $94K/yr

Perform incident triage, escalation, and root cause analysis using tools such as Wireshark ... Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)

Telephony Operations Engineer

Broomfield, CO ยท On-site +1

$70K - $94K/yr

Perform incident triage, escalation, and root cause analysis using tools such as Wireshark ... Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)

Dallas, TX Full time Permanent Role (FTE) Description: Skill set : Contact Center Products ... Avaya, VXML technology and SQL is a Plus. Exposure to Routing Strategies like IRD, ORS is a Plus

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Full Time Avaya Telecom Analyst information

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How much do full time avaya telecom analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for full time avaya telecom analyst in the United States is $35.86, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.19 per hour, depending on experience, location, and employer.

What is the difference between Full Time Avaya Telecom Analyst vs Full Time Cisco Network Analyst?

AspectFull Time Avaya Telecom AnalystFull Time Cisco Network Analyst
CertificationsAvaya certifications, CCNA, Network+Cisco certifications, CCNA, Network+
Work EnvironmentTelecom systems, VoIP, PBX environmentsNetwork infrastructure, routing, switching
Industry UsageTelecommunications providers, enterprise telecomIT departments, enterprise networks

Both roles require networking knowledge and certifications like CCNA. The Avaya Telecom Analyst focuses on telecom systems and VoIP solutions, while the Cisco Network Analyst specializes in network infrastructure and routing. They share similar work environments but differ in technical focus, making them comparable for professionals seeking roles in enterprise or telecom sectors.

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Infographic showing various Full Time Avaya Telecom Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 6% Part Time, and 4% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $74,598 per year, or $35.9 per hour.

Telephony Operations Engineer

Broomfield, CO โ€ข Remote

Betsol
IT Servicesย โ€ขย 201 - 500 employees

$70K - $94K/yr

Full-time

Posted 6 days ago


Job description

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com

Job Description

BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client's migration off Avaya and Cisco contact center platforms to Five9 CCaaS. You will provide Cisco contact center end-user support and overall ticket management while the client's colleagues transition their skills to Five9. This is a fully remote role; offshore candidates are welcome and must work U.S. business hours, or, where that is not possible, provide overlap until noon Eastern on U.S. business days.

Key Responsibilities

  • Implement and support enterprise voice platforms - primarily Cisco, with some Avaya, Five9, and Microsoft Teams
  • Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across multi-vendor environments
  • Perform incident triage, escalation, and root cause analysis using tools such as Wireshark, Aternity, and Nectar
  • Manage ServiceNow queues, ticket documentation, and user support workflows
  • Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
  • Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
  • Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions
  • Maintain documentation, call flows, and operational procedures
  • Provide mentoring, knowledge sharing, and operational support in a 24x7 environment
  • Apply AI to proactively identify and resolve voice issues, accelerate diagnostics and resolution, automate ticket triage and self-service workflows, and analyze incident and call-quality trends for continuous improvement
Qualifications

Required Skills & Experience

  • 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
  • Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
  • ServiceNow ticket and queue management
  • Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss)
  • Familiarity applying AI and automation to voice operations and support workflows
  • Strong troubleshooting, documentation, and collaboration skills; comfortable in a 24x7 operational environment
Additional Information

All your information will be kept confidential according to EEO guidelines.