Fsr Jobs in Quebec (NOW HIRING)

Job Description Technicien(ne) de terrain / Representant(e) de service sur le terrain (FSR) - Installation et deploiement de systemes A propos du poste Nous recherchons un(e) Technicien(ne) de terrain / Representant(e) de service sur le terrain (FSR) pour soutenir le deploiement, l'installation, l'integration, les essais et la mise en service de systemes de formation et de simulation avances aupres de clients partout au Canada. Relevant du Gestionnaire, Services de terrain et Formation, la personne retenue collaborera etroitement avec les equipes de livraison de projets, de soutien technique et les clients afin d'assurer une transition efficace des systemes vers l'exploitation, conformement aux exigences contractuelles et operationnelles. Ce poste exige des deplacements frequents a travers le Canada et convient parfaitement a une personne technique, autonome et orientee vers le terrain, qui apprecie le contact direct avec les clients et les environnements de travail dynamiques.

Responsabilites principales Installation et deploiement de systemes Effectuer l'installation, l'integration, les essais, la mise en service et les activites d'acceptation des systemes chez les clients a travers le Canada. Participer aux projets de deploiement, de relocalisation, de modernisation et de renouvellement technologique en respectant les echeanciers et les exigences techniques. Realiser des evaluations de preparation des sites et soutenir la planification des installations, la preparation des equipements et les activites de deploiement.

Verifier la fonctionnalite et les performances des systemes afin de garantir leur etat operationnel avant l'acceptation finale par le client. Soutien technique et relation client Diagnostiquer et resoudre des problemes lies au materiel, aux logiciels, aux reseaux et aux systemes integres. Agir comme principal point de contact sur site aupres des clients et des parties prenantes.

Collaborer avec les equipes de livraison, de soutien technique et les clients afin de resoudre les enjeux techniques et d'assurer le succes des activites de deploiement. Fournir l'orientation des utilisateurs, des conseils techniques et des formations de familiarisation sur les systemes lorsque requis. Communiquer l'etat d'avancement des installations, les risques, les enjeux et la progression des travaux a la direction des projets et des operations.

Documentation et rapports Maintenir a jour les dossiers d'installation, rapports d'inspection, documents de deploiement et registres d'acceptation conformement aux exigences contractuelles. Completer et soumettre la documentation requise, incluant les certificats de conformite, rapports de service, rapports de depenses, listes d'actions et documents de cloture de projet. Soutenir le suivi des inventaires, la gestion du materiel et le controle des equipements pendant les deploiements.

Sante, securite et conformite Effectuer toutes les activites conformement aux procedures de securite, aux normes de qualite et aux exigences contractuelles applicables. Respecter les exigences d'acces aux sites, les protocoles de securite et les exigences operationnelles des clients. Promouvoir des pratiques de travail securitaires et un comportement professionnel lors des interventions sur les sites clients.

Exigences du poste Diplome d'etudes collegiales, certification technique ou experience equivalente en electronique, technologie electrique, technologies de l'information, reseautique ou domaine connexe. Minimum de 3 a 5 ans d'experience en service sur le terrain, installation, maintenance, soutien technique ou environnement technique similaire. Experience en depannage de materiel informatique, logiciels, reseaux et systemes integres.

Capacite a lire et interpreter la documentation technique, les plans, les specifications et les dessins d'installation. Bonne maitrise de Microsoft Office ainsi que d'outils de gestion de projets ou de services (Microsoft Project, Monday.com, SharePoint ou equivalent). Excellentes competences en service a la clientele, communication, redaction technique et resolution de problemes

Capacite a travailler de facon autonome et a voyager frequemment partout au Canada (jusqu'a 90 % du temps). La connaissance des systemes pneumatiques, des assemblages mecaniques et des activites d'installation sur le terrain est consideree comme un atout. Capacite a obtenir et a maintenir une cote de securite du gouvernement du Canada ainsi qu'a satisfaire aux exigences du Programme des marchandises controlees (PMC/CGP).

Une experience dans les secteurs militaire, de la defense, de la simulation ou du deploiement de systemes sur le terrain constitue un atout important. Field Service Representative (FSR) / Installer Position Overview We are seeking a Field Service Representative (FSR) / Installer to support the deployment, installation, integration, testing, and acceptance of advanced training and simulation systems at customer locations across Canada. Reporting to the Field Services & Training Manager, the successful candidate will work closely with customers, project delivery teams, technical support staff, and other stakeholders to ensure systems are successfully delivered, commissioned, and transitioned into operational service in accordance with contractual and operational requirements.

This role requires extensive travel throughout Canada and is ideally suited for a hands-on technical professional who enjoys working in dynamic field environments and interacting directly with customers. Core Responsibilities System Installation & Deployment Perform system installation, integration, testing, commissioning, and customer acceptance activities at locations across Canada. Support deployment, relocation, modernization, and technology refresh projects in accordance with project schedules and technical requirements.

Conduct site readiness assessments and assist with installation planning, equipment staging, and deployment preparation activities. Verify system functionality and performance to ensure systems are fully operational and ready for customer acceptance. Technical Support & Customer Engagement Troubleshoot and resolve hardware, software, network, and integrated system issues.

Serve as the primary on-site representative, maintaining professional relationships with customers and stakeholders. Collaborate with customers, project delivery teams, technical services personnel, and other stakeholders to resolve technical issues and support successful deployments. Provide operator orientation, technical guidance, and product familiarization training as required.

Communicate installation progress, site status, risks, and issues to project and operational leadership. Documentation & Reporting Maintain accurate installation records, inspection reports, deployment documentation, and acceptance records in accordance with contractual requirements. Complete and submit all required documentation, including certificates of conformity, service reports, expense reports, action item tracking, and deployment closeout documentation.

Support inventory accountability, material tracking, and equipment control activities during deployments. Safety & Compliance Perform all activities in accordance with company safety procedures, quality standards, and contractual requirements. Adhere to customer site access requirements, security protocols, and operational procedures.

Promote safe work practices and maintain a professional presence while working at customer locations. Job Requirements College diploma, technical certification, or equivalent experience in Electronics, Electrical Technology, Information Technology, Networking, or a related field. Minimum of 3 to 5 years of experience in field service, installation, maintenance, technical support, or a related technical environment.

Experience troubleshooting hardware, software, networking, and integrated systems. Ability to read and interpret technical documentation, blueprints, specifications, and installation drawings. Proficiency with Microsoft Office and project tracking or service management tools such as Microsoft Project, Monday.com, SharePoint, or equivalent platforms

Strong customer service, communication, technical reporting, and problem-solving skills. Ability to work independently and travel extensively throughout Canada (up to 90%) in support of customer operations. Familiarity with pneumatic systems, mechanical assemblies, and field installation activities is considered an asset.

Ability to obtain and maintain a Government of Canada security clearance and meet Controlled Goods Program (CGP) requirements. Previous experience in military, Defence, simulation, or field deployment environments is considered a strong asset.