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Frontline Recovery Jobs in Iowa (NOW HIRING)

Nicolet National Bank

Universal Banker II

West Des Moines, IA · On-site

$17.75 - $22.25/hr

... a trusted frontline advisor who reflects Nicolet's culture, values, and commitment to an ... Problem Resolution & Service Recovery: * Resolve account issues, transaction discrepancies, fee ...

Foot Locker

Sales Associate

Davenport, IA · On-site

$11.50/hr

The Sales Associate is a frontline team member who helps bring sneaker culture to life in a fun ... Maintain store visuals and recovery standards so the store is always customer ready. Follow all ...

Ritchie Bros.

Yard Attendant

Davenport, IA

$18.50 - $23.25/hr

As the frontline of IAA, this critical role enjoys learning new ways to use technology and being at ... Recover keys, license plates, and other information or objects from vehicles at the facility and ...

Ritchie Bros.

Yard Attendant

Davenport, IA · On-site

$16.50 - $18/hr

As the frontline of IAA, this critical role enjoys learning new ways to use technology and being at ... Recover keys, license plates, and other information or objects from vehicles at the facility and ...

Foot Locker

Sales Associate

Sioux City, IA · On-site

$11.50/hr

The Sales Associate is a frontline team member who helps bring sneaker culture to life in a fun ... Maintain store visuals and recovery standards so the store is always customer ready. Follow all ...

Ritchie Bros.

Yard Attendant

Davenport, IA

$18.50 - $23.25/hr

As the frontline of IAA, this critical role enjoys learning new ways to use technology and being at ... Recover keys, license plates, and other information or objects from vehicles at the facility and ...

Ritchie Bros.

Yard Attendant

Davenport, IA · On-site

$16.50 - $18/hr

As the frontline of IAA, this critical role enjoys learning new ways to use technology and being at ... Recover keys, license plates, and other information or objects from vehicles at the facility and ...

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Frontline Recovery information

What are the key skills and qualifications needed to thrive as a frontline recovery specialist?

To thrive as a Frontline Recovery Specialist, you need strong problem-solving abilities, negotiation skills, and a foundational understanding of financial and debt management, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, debt collection software, and compliance protocols is typically required. Excellent communication, resilience, and empathy are crucial soft skills for engaging with clients and handling difficult conversations. These skills and qualities are essential for successfully recovering debts while maintaining positive client relationships and adhering to regulatory standards.

What are some common challenges faced by frontline recovery professionals, and how can they effectively manage them?

Frontline Recovery professionals often encounter emotionally charged situations, high workloads, and the need to balance empathy with assertiveness. They may work with individuals experiencing significant distress, which can be challenging and requires strong communication and conflict-resolution skills. Collaborating closely with multidisciplinary teams helps share insights and support, while regular training and self-care practices are essential to maintain resilience and prevent burnout. Staying informed about best practices and utilizing available resources can greatly improve job satisfaction and effectiveness.

What is a frontline recovery?

A Frontline Recovery worker is a professional who assists individuals recovering from substance abuse, mental health crises, or other challenging life situations. They provide direct support, guidance, and resources to help clients rebuild their lives and reintegrate into society. These workers often collaborate with healthcare providers, social services, and community organizations to ensure clients receive comprehensive care. Their goal is to empower individuals to achieve long-term recovery and improve their overall well-being.

How to get a job in frontline recovery?

To get a job in frontline recovery, candidates should have strong communication and problem-solving skills, relevant experience in customer service or emergency response, and often need certifications such as CPR or first aid. Applying through company websites, job boards, or staffing agencies and demonstrating reliability and resilience are key steps in the hiring process.

What is the difference between Frontline Recovery vs Emergency Medical Technician (EMT)?

AspectFrontline RecoveryEmergency Medical Technician (EMT)
CertificationsVaries by role, often includes basic first aid and specialized recovery trainingRequires EMT certification and state licensure
Work EnvironmentRecovery sites, accident scenes, hospitals, and emergency settingsAmbulances, emergency scenes, hospitals
Employer & Industry UsageRecovery agencies, healthcare, emergency servicesAmbulance services, hospitals, emergency response teams

Frontline Recovery roles focus on assisting individuals during recovery processes, often involving non-emergency support and specialized recovery procedures. EMTs are trained emergency responders providing immediate medical care in urgent situations. While both roles operate in emergency settings, EMTs have specific medical certifications and focus on pre-hospital emergency care, whereas Frontline Recovery roles may emphasize post-incident support and recovery assistance.

What job categories do people searching Frontline Recovery jobs in Iowa look for?

The top searched job categories for Frontline Recovery jobs in Iowa are:

Frontline Recovery jobs near you
Infographic showing various Frontline Recovery job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Universal Banker II

Nicolet National Bank

West Des Moines, IA • On-site

$17.75 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Nicolet National Bank rating

8.1

Company rating: 8.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

65th of 171 rated banks

Job description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
The Universal Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet's culture, values, and commitment to an exceptional customer experience.

You perform all responsibilities of a Universal Banker I-including teller operations, digital support, and needsbased referrals-with the added capability of opening and servicing consumer deposit accounts. You engage customers in deeper financial conversations, recommend appropriate Nicolet solutions, and ensure accurate, compliant accountopening experiences. You also play an important role in identifying and referring credit opportunities, connecting customers with Personal Bankers or lending specialists.

You help support branch performance through strong customer engagement, proactive referrals, accurate operations, and adherence to regulatory and compliance standards.

As a Universal Banker II, you will:
Customer Experience & Relationship Building:
  • Deliver welcoming, professional service across inperson, phone, and digital channels.
  • Conduct meaningful, needsbased conversations to understand customer goals and recommend solutions.
  • Provide accurate assistance for servicing requests with timely followup to ensure satisfaction.
Teller Operations & Cash Management:
  • Accurately process deposits, withdrawals, loan payments, transfers, cashier's checks, and other transactions.
  • Balance cash drawer; assist with vault, ATM, night depository, and dualcontrol responsibilities.
  • Identify suspicious or fraudulent behavior and escalate appropriately.
Deposit Account Opening & Servicing - Primary Differentiator:
  • Open and service consumer deposit accounts (checking, savings, money market, CDs).
  • Complete account maintenance, customer information updates, and documentation reviews accurately.
  • Ensure compliance with onboarding, KYC, CIP, identity verification, and policy requirements.
  • Educate customers on account features, benefits, and digital access tools.
Sales, Referrals & Financial Guidance:
  • Identify financial needs and recommend appropriate Nicolet products and services.
  • Meet referral, service, and activity expectations aligned with branch goals.
  • Refer customers to partners for consumer loans, home equity loans/lines, credit cards, business banking, and investment/wealth services.
  • Maintain disciplined outreach, followups, and pipeline management.
  • Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
Problem Resolution & Service Recovery:
  • Resolve account issues, transaction discrepancies, fee inquiries, and debitcard concerns with professionalism.
  • Use sound judgment to escalate complex issues to Personal Bankers or leadership.
Operational Excellence, Risk & Compliance:
  • Follow Nicolet policy and applicable regulations (BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security).
  • Maintain accurate records, documentation, and auditready practices.
  • Adhere to branch operations procedures and riskmitigation standards.
Team Collaboration & Community Engagement:
  • Participate in team huddles; share observations and support branch goals.
  • Represent Nicolet in community involvement and customerengagement activities.
  • Provide informal support to Universal Banker I colleagues, helping build skill and confidence.
General:
  • Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  • Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  • Performs all other duties as assigned.
Qualifications:
  • High school diploma or equivalent required.
  • 1-2 years of banking, customer service, or cashhandling experience required.
  • Prior experience opening consumer deposit accounts preferred.
  • Exposure to branch sales, referrals, and basic financialservices concepts strongly preferred.
  • Customerservice excellence with strong communication and interpersonal skills.
  • Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
  • Ability to conduct needsbased conversations and make confident product referrals.
  • Accuracy and attention to detail in account opening and cashhandling environments.
  • Strong organizational and problemsolving skills; ability to prioritize in a dynamic environment.
  • Proficiency with banking systems, digital platforms, and Microsoft Office.
Benefits:
  • Medical, Dental, Vision, & Life Insurance
  • 401(k) with a company match
  • PTO & 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled

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