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Front Services Manager Jobs (NOW HIRING)

Opal

Guest Services Manager

Delray Beach, FL · On-site

This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively handle guests, other departments and team members. GUEST SERVICES ...

K Pasa

Front of House Services Manager

Sag Harbor, NY

... service team Scheduling FOH team Ordering of FOH papergoods Support the General Manager Requirements: Proven restaurant management experience Attention to cleanliness and safety Patience and customer ...

K Pasa

Front of House Services Manager

Sag Harbor, NY · On-site

Training service team * Scheduling FOH team * Ordering of FOH papergoods * Support the General Manager Requirements: * Proven restaurant management experience * Attention to cleanliness and safety

K Pasa

Front of House Services Manager

Sag Harbor, NY · On-site

... service team • Scheduling FOH team • Ordering of FOH papergoods • Support the General Manager Requirements: • Proven restaurant management experience • Attention to cleanliness and safety ...

New Village Arts Inc

Patron Services Manager

Carlsbad, CA · On-site

$23 - $25/hr

Oversee patron services operations, including box office, front of house, and patron-facing communicationSupport, supervise, and help train patron services and front-of-house team membersHelp manage ...

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How much do front services manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for front services manager in the United States is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $29.81 per hour, depending on experience, location, and employer.

What is a front services manager?

A Front Services Manager is responsible for overseeing the front-of-house operations in establishments such as hotels, resorts, or large office buildings. This role typically includes managing the front desk staff, ensuring excellent customer service, handling guest inquiries or complaints, and coordinating with other departments to provide a seamless guest experience. Front Services Managers also work to improve efficiency, maintain standards, and may be involved in training and scheduling staff. Their goal is to ensure guests have a positive first and last impression during their visit.

What are the key skills and qualifications needed to thrive as a front services manager?

To thrive as a Front Services Manager, you need strong organizational skills, hospitality management knowledge, and experience in customer service, typically supported by a degree or diploma in hospitality or business management. Familiarity with property management systems (PMS), reservation platforms, and front office software is essential. Outstanding communication, leadership, and problem-solving abilities help you effectively manage teams and handle guest concerns. These skills and qualities ensure smooth front-of-house operations, enhance guest satisfaction, and drive overall business success.

What are some common challenges a front services manager faces in coordinating between departments?

A Front Services Manager often acts as a bridge between front-of-house staff, housekeeping, and other hotel departments, which can present challenges in ensuring smooth communication and service delivery. Balancing guest needs with internal processes, managing high-traffic periods, and resolving interdepartmental misunderstandings are common hurdles. Successful managers develop strong organizational skills, maintain open lines of communication, and anticipate potential bottlenecks to keep operations running efficiently while maintaining high guest satisfaction.

Is front services manager a stressful job?

A front services manager role can be stressful due to the need to handle customer interactions, coordinate staff, and ensure smooth operations in a fast-paced environment. Managing multiple responsibilities and resolving issues quickly are common challenges in this position.

What cities are hiring for Front Services Manager jobs?

Cities with the most Front Services Manager job openings:

What states have the most Front Services Manager jobs?

States with the most job openings for Front Services Manager jobs include:

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Front Services Manager jobs near you

Supervisor Front Services -Full Time (Caesars Atlantic City)

Atlantic City, NJ • On-site

Caesars Entertainment
Hospitality Services • 10K+ employees
Learn more about Caesars Entertainmentexternal

$50K/yr

Other

Posted 6 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

Job description

Job Summary

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Starting salary $ 46,500-$50,000

How You Will Create the Extraordinary

Supervises the day to day activities of the Front Services staff, ensuring 100% guest satisfaction. Verifies daily paperwork. Ensures that customer problems/complaints are handled in a timely, effective, and courteous manner. Trains new employees, prepares work schedules and assignment of positions. Ensures the relieving Supervisor is well informed of all pertinent information. Handles vehicle damage/theft complaint reports in conjunction with Risk Management and coordinates recovery efforts. Ensures cleanliness, organization and safe condition of work areas. Maintains knowledge of property, hotel, community and special events in order to accurately provide guests with needed information. Administers superior customer service to all guests. Completes special assignments as requested.

What You Will Need

High school diploma or equivalent preferred. Strong customer service, administrative, interpersonal, organizational, communication and problem resolution skills required. Ability to handle guest complaints and deal directly with the public. Must possess a valid New Jersey drivers' license. NJ CER LICENSE REQUIRED

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City a great place to both work and play.

Job Info
  • Job Identification 88994
  • Job Category Hotel Operations
  • Job Schedule Full time
  • Locations Caesars Atlantic City (On-site)

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