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Front Services Manager Jobs (NOW HIRING)

Hard Rock International

Job Summary Reporting to the VP, Resort Operations, the Executive Director of Front Services is ... Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a ...

Hard Rock Hotel Cancun

Job Summary Reporting to the VP, Resort Operations, the Executive Director of Front Services is ... Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a ...

Meruelo Group

Valet Supervisor

Reno, NV · On-site

Report any accidents, injuries, and unsafe work conditions to the Lead Supervisor and/or Front Services Manager immediately. Monitor and maintain safety, security, and cleanliness of parking areas ...

halekulani

$14 - $18.50/hr

Performs other related duties as may be required or assigned by management. SUPERVISORY REQUIREMENTS Reports To: Front Services Supervisor, Assistant Head Porter, Guest Relations Manager, Front ...

Grand Sierra Resort & Casino

Valet Supervisor

Reno, NV · On-site

$16.50/hr

... Front Services Manager and Lead Supervisor with scheduling and training • Ensure the drive lanes and crosswalks are clean of debris or unauthorized vehicles. • Reporting any fixes, areas of ...

halekulani

$14 - $18.50/hr

Performs other related duties as may be required or assigned by management. SUPERVISORY REQUIREMENTS Reports To: Front Services Supervisor, Assistant Head Porter, Guest Relations Manager, Front ...

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How much do front services manager jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for front services manager in the United States is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $29.81 per hour, depending on experience, location, and employer.

What is a front services manager?

A Front Services Manager is responsible for overseeing the front-of-house operations in establishments such as hotels, resorts, or large office buildings. This role typically includes managing the front desk staff, ensuring excellent customer service, handling guest inquiries or complaints, and coordinating with other departments to provide a seamless guest experience. Front Services Managers also work to improve efficiency, maintain standards, and may be involved in training and scheduling staff. Their goal is to ensure guests have a positive first and last impression during their visit.

What are the key skills and qualifications needed to thrive as a front services manager?

To thrive as a Front Services Manager, you need strong organizational skills, hospitality management knowledge, and experience in customer service, typically supported by a degree or diploma in hospitality or business management. Familiarity with property management systems (PMS), reservation platforms, and front office software is essential. Outstanding communication, leadership, and problem-solving abilities help you effectively manage teams and handle guest concerns. These skills and qualities ensure smooth front-of-house operations, enhance guest satisfaction, and drive overall business success.

What are some common challenges a front services manager faces in coordinating between departments?

A Front Services Manager often acts as a bridge between front-of-house staff, housekeeping, and other hotel departments, which can present challenges in ensuring smooth communication and service delivery. Balancing guest needs with internal processes, managing high-traffic periods, and resolving interdepartmental misunderstandings are common hurdles. Successful managers develop strong organizational skills, maintain open lines of communication, and anticipate potential bottlenecks to keep operations running efficiently while maintaining high guest satisfaction.

Is front services manager a stressful job?

A front services manager role can be stressful due to the need to handle customer interactions, coordinate staff, and ensure smooth operations in a fast-paced environment. Managing multiple responsibilities and resolving issues quickly are common challenges in this position.

What cities are hiring for Front Services Manager jobs?

Cities with the most Front Services Manager job openings:

What states have the most Front Services Manager jobs?

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Front Services Manager jobs near you

Executive Director, Front Services

Las Vegas, NV

100 Hard Rock Int'l USA, Inc
See more jobs at 100 Hard Rock Int'l USA, Incexternal

Full-time

Posted 10 days ago

Key responsibilities

  • Oversee the daily operations of Bell Services, Door Services, and Valet and Parking Operations to ensure alignment with organizational goals and service standards.

  • Establish, implement, and monitor departmental strategies, performance objectives, and service initiatives to enhance the guest experience.

  • Lead workforce planning, including recruitment, training, performance management, and employee engagement initiatives.

Job description

Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets.


Job Summary:

Reporting to the VP, Resort Operations, the Executive Director of Front Services is responsible for providing strategic leadership, operational oversight, and service excellence for all Front Services functions, including Bell and Door Services, Parking and Valet Operations, Transportation Services. This role ensures the delivery of exceptional guest experiences aligned with the organization's service standards, brand attributes, and business objectives. The Executive Director will lead departmental operations, workforce planning, employee development, and continuous process improvement while maintaining operational efficiency, regulatory compliance, and a culture of excellence. This position collaborates closely with property leadership to anticipate guest needs, enhance service delivery, and support the overall success of the hospitality operation. 

Responsibilities inclue, but are not limited to: 

  • Direct and oversee the daily operations of Bell Services, Door Services, and Valet and Parking Operations, ensuring alignment with organizational goals and service standards. 

  • Establish, implement, and monitor departmental strategies, performance objectives, and service initiatives that enhance the guest experience. 

  • Evaluate and ensure consistent delivery of exceptional guest service, maintaining adherence to company standards, brand expectations, and operational metrics. 

  • Analyze business volumes, occupancy levels, event schedules, traffic patterns and demand patterns to optimize staffing levels and labor efficiency. 

  • Lead workforce planning efforts, including recruitment, onboarding, training, performance management, succession planning, and employee engagement initiatives. 

  • Foster a positive and inclusive work environment that promotes teamwork, accountability, recognition, professional growth, and employee satisfaction. 

  • Ensure compliance with company policies, labor laws, safety regulations, collective bargaining agreements, and diversity and inclusion initiatives. 

  • Assess and coordinate large group arrivals, departures,  group porterage, VIP services, luggage handling, transportation logistics, and special guest requests. 

  • Provide oversight of all transportation services, including limousine services, rideshare programs, taxi operations, oversize logistics, shuttle services and VIP transportation experiences 

  • Partner with senior leadership to identify operational challenges, develop solutions, and implement process improvements that enhance guest satisfaction and operational effectiveness. 

  • Research, evaluate, and recommend new technologies, systems, services, and best practices to maintain a competitive advantage, operational efficiencies  and address evolving customer expectations. 

  • Monitor departmental budgets, labor expenses, productivity measures, and operational performance indicators to achieve financial objectives. 

  • Develop, maintain, and update departmental policies, procedures, and operational manuals to ensure consistency and regulatory compliance. 

  • Prepare and present operational reports, service metrics, and business recommendations to executive leadership. 

  • Ensure departmental readiness during emergency situations and support property-wide operational initiatives. 

Qualifications:  

  • Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field preferred. 

  • Minimum of 10 years of progressive hospitality operations experience, including Front Services, Valet, Guest Services, or Hotel Operations. 

  • Minimum of 5 years of leadership experience managing multiple departments or large operational teams in a hotel, resort, casino, or luxury hospitality environment. 

  • Experience working in a unionized environment preferred. 

  • Proven experience leading service excellence initiatives and driving guest satisfaction results. 

  • Prior experience managing in a Union environment preferred  

  • Deep understanding of Forbes Travel Guide standards, luxury guest expectations, and high-touch service delivery. 

Work Environment: 

  • Physical demands include standing, walking, and noise exposure for extended periods 

  • Position requires occasional lifting and moving of items weighing up to 50 pounds 

  • May be exposed to casino-related environmental factors including secondhand smoke. 

  • Must be able to work flexible hours, including nights, weekends, and holidays. 


The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Native American and Indigenous Tribes who meet the job requirements.