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Front Office Operations Manager Jobs in Portland, OR

The Allison Inn & Spa

Front Office Supervisor

Newberg, OR · On-site

Reports guest / team member complaints immediately to the Rooms Operations Manager. * Ensure that ... Minimum of 2 years prior Front Desk experience, preferably in a luxury setting. * Team member will ...

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Front Office Operations Manager information

See Portland, OR salary details

$12

$25

$39

How much do front office operations manager jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for front office operations manager in Portland, OR is $25.18, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What is front office operations management?

Front office operations management involves overseeing the daily functions of the front desk, reception, and guest services in a hospitality or corporate environment. It includes managing staff, ensuring customer satisfaction, and coordinating communication between departments using tools like property management systems or customer relationship management software.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

Is front office operations manager a stressful job?

A front office operations manager oversees guest services, staff coordination, and administrative tasks, which can involve high-pressure situations, especially during busy periods or emergencies. The role requires strong organizational skills, multitasking, and problem-solving, which can contribute to stress levels depending on workload and environment.

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.
What job categories do people searching Front Office Operations Manager jobs in Portland, OR look for? The top searched job categories for Front Office Operations Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Front Office Operations Manager jobs? Cities near Portland, OR with the most Front Office Operations Manager job openings:
Front Office Operations Manager jobs near you

Front Office Administrative Specialist

Integrity Windows

Wilsonville, OR • On-site

$20 - $25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Front Office Administrative Specialist

Modern Insurance Marketing, headquartered in Wilsonville, Oregon, has been delivering insurance and risk management solutions for decades. As a "Full Service Insurance Agency," they have a wide variety of insurance options, including home, auto, life, and health. Their business program keeps virtually any commercial enterprise secure for the right price, and their programs for specific industries do the same.

Job Summary

Our agency is committed to providing excellent customer service, operating with integrity, and treating our clients & agents like extended family. The Front Office Administrative Specialist role is vital to creating a welcoming and professional office environment. This position is onsite and serves as the first impression and point of contact for the agency, while managing daily front office operations and administrative services.

Primary Responsibilities:

Front Office & Reception

  • Greet guests and team members in a friendly, professional manner
  • Answer, screen and direct phone calls
  • Conference room and appointment scheduling
  • Open and close the office as needed
  • Manage office supplies, equipment and inventory
  • Receive, sort, and distribute mail, packages, and deliveries
  • Perform light office errands as needed

Administrative Services

  • Use Microsoft Outlook, Teams and RingCentral for communications
  • Data entry and reporting using Microsoft Excel and internal CRM program.
  • Monitor, review and submit applications.
  • Light accounting for vendor invoices and commission inquiries
  • Print and prepare materials ensuring compliance
  • Provide general administrative support to Agency Director
  • Assist with the planning, coordination, and execution of sales events and trainings
  • Assist with special projects and additional duties as assigned
Primary Skills & Requirements:
  • High School Diploma or equivalent required
  • 2+ years of front office or administrative experience required
  • Experience with Medicare or Health Insurance preferred
  • Strong communication and customer service skills
  • Professional demeanor with a positive attitude
  • Strong organizational and multi-tasking abilities
  • Manage multiple priorities in a fast-paced environment
  • Detail-oriented, dependable, and service-focused
  • Proficiency with Microsoft Office programs (ex. Excel, Outlook, PowerPoint, Teams)
  • Ability to lift up to 20 lbs. as needed
  • Reliable transportation required
Benefits Available
  • Medical/Dental/Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays
  • PTO
  • Community Service PTO
  • FSA/HSA
  • Life Insurance
  • Short-Term and Long-Term Disability

The general pay scale for this open position is $20 - $25. Pay for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate's experience, skill set, education level, and/or insurance license.

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