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Front Office Manager Jobs in Rochester Hills, MI

Spire Hospitality

Front Office Director

Detroit, MI · On-site

Company Overview SPIRE Hospitality is a management company specializing in creating memorable guest ... Manages front office staff, resolves guest concerns, and implements resolution by using discretion ...

Spire Hospitality

Front Office Director

Detroit, MI · On-site

Company Overview SPIRE Hospitality is a management company specializing in creating memorable guest ... Manages front office staff, resolves guest concerns, and implements resolution by using discretion ...

Spire Hospitality

Front Office Director

Detroit, MI · On-site

Company Overview SPIRE Hospitality is a management company specializing in creating memorable guest ... Manages front office staff, resolves guest concerns, and implements resolution by using discretion ...

Spire Hospitality

Front Office Director

Detroit, MI · On-site

Company Overview SPIRE Hospitality is a management company specializing in creating memorable guest ... Manages front office staff, resolves guest concerns, and implements resolution by using discretion ...

Method Products

Front Office Supervisor

Detroit, MI · On-site

The ideal front office supervisor for this opportunity will match the ROOST style, be an "out of ... Experience with cost controls and yield management. * Ability to work a variety of varying ...

Ban R Barbat, DDS

Dental Front Office

Shelby Township, MI · On-site

$22 - $25/hr

... Front-Office Professional Wanted Established, family-focused dental practice in Shelby Charter ... management software Responsibilities * Greet and check patients in and out * Answer phones and ...

Ban R Barbat, DDS

Dental Front Office

Utica, MI

$22 - $25/hr

... Front-Office Professional Wanted Established, family-focused dental practice in Shelby Charter ... management software Responsibilities * Greet and check patients in and out * Answer phones and ...

Eccalon LLC

Office Manager

Detroit, MI · On-site

Manage day-to-day office operations, ensuring a smooth and efficient workplace ... Serve as the primary front desk contact by greeting visitors, answering calls, and directing ...

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Front Office Manager information

See Rochester Hills, MI salary details

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How much do front office manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for front office manager in Rochester Hills, MI is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.43 per hour, depending on experience, location, and employer.

What is a front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office. Other specific duties vary from office to office depending on the needs of the business. Additional duties could include accounting, hospitality, records management, important document creation and customer service functions.

What are the responsibilities of a front office manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What are the key skills and qualifications needed to thrive as a front office manager?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

How does a front office manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

How much do front office managers make in the US?

Front Office Managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the organization. Salaries can vary widely, with some earning over $80,000 in high-demand markets or larger establishments. The role often requires strong organizational and customer service skills, and may include benefits such as bonuses or health insurance.

Is a front office manager a stressful job?

A front office manager often faces stress due to managing guest relations, staff coordination, and handling complaints in a fast-paced environment. The role requires strong organizational and communication skills, and working hours can include evenings and weekends, which may contribute to job stress.
More about Front Office Manager jobs

What are the most commonly searched types of Front Office jobs in Rochester Hills, MI?

The most popular types of Front Office jobs in Rochester Hills, MI are:

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For Front Office Manager jobs in Rochester Hills, MI, the most frequently searched job titles are:

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The top searched job categories for Front Office Manager jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Front Office Manager jobs?

Cities near Rochester Hills, MI with the most Front Office Manager job openings:

Front Office Manager jobs near you
Infographic showing various Front Office Manager job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,449 per year, or $21.9 per hour.

Hotel Front Office Supervisor

Four Points by Sheraton

Novi, MI • On-site

$18 - $20/hr

Full-time

PTO

Posted 24 days ago

Four Points by Sheraton rating

4.9

Company rating: 4.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Paid time off
  • Training & development

Job Summary
The Front Office Supervisor is responsible for supervising front desk staff, maintaining high standards of customer service, resolving guest concerns, and ensuring the efficient operation of the hotel's reception area. This role helps create a positive guest experience while supporting the Front Office Manager in achieving operational goals.
Key Responsibilities
  •  Supervise the daily operations of the front desk and reception team. 
  •  Welcome guests and ensure efficient check-in and check-out processes. 
  •  Handle guest inquiries, complaints, and special requests professionally. 
  •  Train, mentor, and evaluate front office staff. 
  •  Prepare work schedules and assign daily duties. 
  •  Ensure compliance with hotel policies, procedures, and service standards. 
  •  Monitor room availability, reservations, and occupancy levels. 
  •  Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. 
  •  Manage cash handling, billing, and payment procedures accurately. 
  •  Prepare daily reports, shift handover notes, and operational records. 
  •  Assist with VIP arrivals, group check-ins, and special events. 
  •  Maintain a clean, organized, and welcoming front desk environment. 
  •  Ensure adherence to health, safety, and security regulations. 
Qualifications
  •  Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. 
  •  2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred. 
  •  Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage. 
Skills and Competencies
  •  Excellent customer service and interpersonal skills. 
  •  Strong leadership and team management abilities. 
  •  Effective communication in English; additional languages are a plus. 
  •  Problem-solving and conflict-resolution skills. 
  •  Ability to work under pressure and manage multiple tasks. 
  •  Good organizational and time-management skills. 
  •  Proficiency in Microsoft Office and hotel management software. 
  •  Attention to detail and a professional appearance. 
Working Conditions
  •  Flexible to work rotating shifts, including weekends and public holidays. 
  •  Standing for extended periods may be required. 
  •  Fast-paced hospitality environment with direct guest interaction. 
This job description can be adapted for hotels ranging from budget properties to luxury resorts, with specific responsibilities adjusted to the hotel's size and service standards.

What Four Points by Sheraton employees say

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