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Front Office Manager Jobs in Dothan, AL (NOW HIRING)

America's Car-Mart, Inc.

Office Manager

Enterprise, AL · On-site

We are currently seeking a meticulous and organized individual to join our team as a Office Manager. In this role, you will be responsible for various financial and administrative tasks crucial to ...

Doubletree By Hilton

Front Desk Clerk

Kinsey, AL · On-site

$12.75 - $15.75/hr

Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety ... Must have experience with front office equipment * Must be flexible to work varied schedules

Chipola Medical Associates LLC

Be Seen First

Certified Medical Assistant (CMA)

Marianna, FL · On-site

$15 - $18/hr

Must be comfortable working in front office and back office roles in a professional clinical ... management computer system. The back office include providing direct patient care services in ...

Chipola Medical Associates LLC

Be Seen First

Certified Medical Assistant (CMA)

Marianna, FL · On-site

$15 - $18/hr

Must be comfortable working in front office and back office roles in a professional clinical ... management computer system. The back office include providing direct patient care services in ...

Tru by Hilton

Front Desk Clerk

Dothan, AL · On-site

$12.75 - $15.75/hr

RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus ... office equipment • Must be flexible to work varied schedules • Excellent written and oral ...

Benchmark

Front Desk - Manager

Enterprise, AL

$13.50 - $17.50/hr

Front Desk ManagerJob Summary The Front Desk Manager oversees the daily operations of the front ... Proficiency with property management systems, reservation systems, and Microsoft Office ...

Encore Rehabilitation, Inc.

Clerical

Dothan, AL · On-site

$14.25 - $18.75/hr

Front Office/Receptionist /Summary PRIMARY FUNCTION The Receptionist is a non-licensed worker who ... Any other duties as assigned by the Office Manager/ Clinical Director. RECEPTIONIST DUTIES

Encore Rehabilitation, Inc.

Clerical

Dothan, AL · On-site

$14.25 - $18.75/hr

Front Office/Receptionist /Summary PRIMARY FUNCTION The Receptionist is a non-licensed worker who ... Any other duties as assigned by the Office Manager/ Clinical Director. RECEPTIONIST DUTIES

Encore Rehabilitation, Inc.

Clerical

Ozark, AL · On-site

$14.25 - $18.75/hr

Front Office/Receptionist /Summary PRIMARY FUNCTION The Receptionist is a non-licensed worker who ... Any other duties as assigned by the Office Manager/ Clinical Director. RECEPTIONIST DUTIES

Encore Rehabilitation, Inc.

Clerical

Dothan, AL

Clerical1 Status: Part Time Description Front Office/Receptionist /Summary PRIMARY FUNCTION The ... Any other duties as assigned by the Office Manager/ Clinical Director. RECEPTIONIST DUTIES

Encore Rehabilitation, Inc.

Clerical

Dothan, AL

Clerical1 Status: Full Time Description Front Office/Receptionist /Summary PRIMARY FUNCTION The ... Any other duties as assigned by the Office Manager/ Clinical Director. RECEPTIONIST DUTIES

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How much do front office manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for front office manager in Dothan, AL is $21.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $25.14 per hour, depending on experience, location, and employer.

What is a front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office. Other specific duties vary from office to office depending on the needs of the business. Additional duties could include accounting, hospitality, records management, important document creation and customer service functions.

What are the responsibilities of a front office manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What are the key skills and qualifications needed to thrive as a front office manager?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

How does a front office manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

How much do front office managers make in the US?

Front Office Managers in the US typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the organization. Salaries can vary widely, with some earning over $80,000 in high-demand markets or larger establishments. The role often requires strong organizational and customer service skills, and may include benefits such as bonuses or health insurance.

Is a front office manager a stressful job?

A front office manager often faces stress due to managing guest relations, staff coordination, and handling complaints in a fast-paced environment. The role requires strong organizational and communication skills, and working hours can include evenings and weekends, which may contribute to job stress.
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Front Office Manager jobs near you
Infographic showing various Front Office Manager job openings in Dothan, AL as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $44,887 per year, or $21.6 per hour.

Front Office Manager

TownePlace Suites - Dothan, RAM Hotels

Dothan, AL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

Who AreWe?
RAM Hotels - a dynamic, thriving, innovative hotelmanagement company headquartered in Columbus, Georgia. Over the last few years, we have quietly andsteadfastly taken our place as a leader in the hospitality industry ofcorporate America; while serving some of the most well-known midscale hotelbrands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands whilecontinuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more thansimply switch companies to advance your career, you become part of the RAMHotels family!
POSITION: Front Office Manager
JOBSUMMARY
Are you friendly andenjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guestexperiences? Being a Guest Services Manager with us may be the job foryou! Guest Services Managers promotes apositive work environment amongst the Guest Services Team and with other teammembers. The Guest Services Manager isresponsible for responding to all guest requests, inquiries, problems and/or complaints,etc. with the ability to influence andprovide positive resolution. The GuestServices Manager will motivate, encourage, and mentor the Guest Services Teamto ensure we are providing excellent customer service to our guests in aprofessional and courteous manner. The GuestServices Manager will accommodate our guests to ensure their visit with us isnot just a "stay" but an awesome experience! Think you've got what it takes?
JOB RESPONSIBILITIES
  • Ensures Guest Services and Guest Services Front Office operate in an attentive, friendly, efficient, courteous and seamless manner that provides all guests with exceptional service prior to arriving and throughout the time that guests will spend with us; while maximizing room revenue and occupancy; establish and maintain key control system
  • Operate all aspects of the front office system, including software maintenance, report generation and analysis, and basic programming; ability to perform all jobs within the Guest Services and PBX Departments when needed; monitor proper operation of the PBX system to ensure that team members maintain standard operation procedures for its use
  • Manages and organizes large turn days to include guest check-ins and guest check-outs; maintain safety deposit boxes per established standards; assists in preparation of revenue and occupancy forecasts, manage sell out opportunities, review arrival reports, and check rooms inventory; ensures accurate cash handling at the Front Desk; maximize room revenue and occupancy by reviewing daily statuses; ability to analyze discrepancies, monitors credit reporting, and maintain the daily house statistics; ensures no-show revenue is maximized through consistent and accurate billing;
  • Ability to develop, implement, and maintain an effective Guest Relations Program utilizing persistent hospitality services, guest comment forms, and guest response program; be familiar with all brand specific programs and have knowledge of the procedures for each program and ensure the Guest Services team members are knowledgeable in understanding and implementing the programs;
  • Ensures logging and delivery of all messages, packages, and mail in a professional and timely manner; monitor "out of order" or "out of service" areas to be knowledgeable and available to assist guests if needed; knowledgeable of the Accident Prevention Program including the safety committee, education/enforcement, and communication of safety issues within departmental meetings
  • Knowledgeable and understanding of all policies and procedures - including the Equal Opportunities and Fair Treatment Policy; enforce this policy by communicating consistently with the Guest Services Department
  • Maintain a clean, welcoming lobby and front desk presence during peak hours and as needed; maintain constant communication with the Housekeeping Department and the General Manager; knowledge of night audit responsibilities and procedures; willingness to cover shifts at a moment's notice when the shift is understaffed due to various circumstances
  • Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE
  • High-school graduate or equivalent and three years of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred)
  • Proficient in MS Word, Excel, PowerPoint
  • Data Entry, Database Management experience

INDUSTRY EXPERIENCE
  • Understanding of the hospitality industry (preferred)
  • Previous experience in the hospitality industry (preferred)
  • Previous experience as a Guest Services Manager
  • Bilingual communication skills (preferred)

REQUIRED SKILLS
  • Experience preparing team schedules according to business forecast and business need
  • Leadership experience with thorough follow- up
  • Must be flexible to work varied schedules
  • Excellent written and oral communication skills
  • Excellent organization skills
  • Must have the physical ability to walk, sit, and stand during scheduled shift
  • Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS
  • Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
  • Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability
  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive
  • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS
RAM Hotels hiresthe best people, we work extremely hard to provide benefits that make work-lifebalance that much more enjoyable. As aleader in the hospitality industry, we promote advancement opportunities, weoffer our eligible employees comprehensive health benefit packagesfor you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.
RAM Hotels is anEqual Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, disability, orprotected veteran status.

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