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Front Office Hotel Management Jobs (NOW HIRING)

8th & Demonbreun

Front Office Manager

Nashville, TN · On-site

The Front Office Manager is responsible for leading the daily direction and administration of Front ... Minimum of two (2) years supervisory or management experience in a high volume, luxury hotel ...

CMC Hotels

Front Office Supervisor - PIC

Raleigh, NC · On-site

Front Office Supervisor SpringHill Suites Raleigh Cary | CMC Hotels Lead with Hospitality. Inspire ... CMC Hotels is a North Carolina-based hotel management company with more than 35 years of success ...

Comfort Inn

Hotel Management

Pittsburgh, PA · On-site

$32K - $37K/yr

You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the ...

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How much do front office hotel management jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for front office hotel management in the United States is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Front Office Hotel Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $36,816 per year, or $17.7 per hour.

Hotel Front Office Supervisor

Novi, MI • On-site

Four Points by Sheraton
See more jobs at Four Points by Sheratonexternal

$18 - $20/hr

Full-time

Re-posted 14 days ago

Four Points by Sheraton rating

4.9

Company rating: 4.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Job Summary
The Front Office Supervisor is responsible for supervising front desk staff, maintaining high standards of customer service, resolving guest concerns, and ensuring the efficient operation of the hotel's reception area. This role helps create a positive guest experience while supporting the Front Office Manager in achieving operational goals.
Key Responsibilities
  •  Supervise the daily operations of the front desk and reception team. 
  •  Welcome guests and ensure efficient check-in and check-out processes. 
  •  Handle guest inquiries, complaints, and special requests professionally. 
  •  Train, mentor, and evaluate front office staff. 
  •  Prepare work schedules and assign daily duties. 
  •  Ensure compliance with hotel policies, procedures, and service standards. 
  •  Monitor room availability, reservations, and occupancy levels. 
  •  Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. 
  •  Manage cash handling, billing, and payment procedures accurately. 
  •  Prepare daily reports, shift handover notes, and operational records. 
  •  Assist with VIP arrivals, group check-ins, and special events. 
  •  Maintain a clean, organized, and welcoming front desk environment. 
  •  Ensure adherence to health, safety, and security regulations. 
Qualifications
  •  Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. 
  •  2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred. 
  •  Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage. 
Skills and Competencies
  •  Excellent customer service and interpersonal skills. 
  •  Strong leadership and team management abilities. 
  •  Effective communication in English; additional languages are a plus. 
  •  Problem-solving and conflict-resolution skills. 
  •  Ability to work under pressure and manage multiple tasks. 
  •  Good organizational and time-management skills. 
  •  Proficiency in Microsoft Office and hotel management software. 
  •  Attention to detail and a professional appearance. 
Working Conditions
  •  Flexible to work rotating shifts, including weekends and public holidays. 
  •  Standing for extended periods may be required. 
  •  Fast-paced hospitality environment with direct guest interaction. 
This job description can be adapted for hotels ranging from budget properties to luxury resorts, with specific responsibilities adjusted to the hotel's size and service standards.

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