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Front Office Associate Jobs in Springfield, VA (NOW HIRING)

Lodgeworks

Front Office Supervisor

Alexandria, VA · On-site

$22 - $24/hr

LodgeWorks is actively hiring for a Front Office Supervisor. Who we are LodgeWorks is a privately ... Use hotel communication tools to log and notify fellow associates and supervisors of pertinent ...

Archer

Front Office Supervisor

Alexandria, VA · On-site

$22 - $24/hr

LodgeWorks is actively hiring for a Front Office Supervisor. Who we are LodgeWorks is a privately ... Use hotel communication tools to log and notify fellow associates and supervisors of pertinent ...

Heihotels

Assistant Front Office Manager

Reston, VA · On-site

Our goal is treat each and every associate like family. We offer free lunch, free parking and ... No Overview Assist the Front Office Manager in managing the Front Office operations to achieve ...

Sage Hospitality

Mgr Front Office

Washington, DC

$60K - $65K/yr

Ensure all Front Desk Associate duties are completed daily. * Education/Formal Training High School ... Must have total understanding of all hotel front office procedures. * Requires working knowledge of ...

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All JobsFront Office Associate JobsFront Office Associate Jobs in Springfield, VA

Front Office Associate information

See Springfield, VA salary details

$10

$17

$24

How much do front office associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for front office associate in Springfield, VA is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $19.33 per hour, depending on experience, location, and employer.

What is a front office associate?

Front office associates perform a variety of customer support functions at a business or facility. These types of jobs are often found in healthcare facilities and hotels. As a front office associate, your job duties include answering customer calls, handling customer service questions, and keeping accurate records of visiting customers. The qualifications to become a front office associate include a high school diploma or equivalent.

How does a front office associate typically collaborate with other departments within a hotel or hospitality setting?

Front Office Associates play a key role in coordinating with various hotel departments, such as housekeeping, maintenance, and concierge services, to ensure guest requests and needs are promptly met. They often communicate guest check-in/check-out information, special requests, and feedback to the relevant teams, helping to deliver a seamless guest experience. Effective collaboration and communication skills are essential, as Front Office Associates act as the central point of contact between guests and the hotel's operational departments.

What are the key skills and qualifications needed to thrive as a front office associate, and why are they important?

To thrive as a Front Office Associate, you need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with front desk management software, scheduling systems, and basic office equipment is typically required. Excellent communication, professionalism, and problem-solving abilities help you stand out in this role. These skills ensure efficient operations, positive guest experiences, and effective handling of daily administrative tasks.

What is the difference between Front Office Associate vs Receptionist?

AspectFront Office AssociateReceptionist
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Job ResponsibilitiesCheck-in/out guests, handle reservations, assist with inquiriesAnswer phones, greet visitors, manage appointments

Both roles involve front desk duties, but Front Office Associates often handle more guest services and reservations, especially in hospitality settings, while Receptionists focus on answering calls and greeting visitors. The roles overlap in customer service skills and work environments, but the scope of responsibilities varies based on industry and employer needs.

Can you get a front office associate job with no experience?

Front Office Associate positions often do not require prior experience, as employers may provide on-the-job training for tasks like customer service, scheduling, and using office software. However, having strong communication skills and a professional demeanor can improve chances of hiring without experience.

Is a front office associate job stressful?

A front office associate job can be stressful due to the need to handle multiple tasks such as customer service, scheduling, and communication under time constraints. The level of stress varies depending on the work environment, workload, and individual skills in managing pressure and multitasking.
More about Front Office Associate jobs

What are the most commonly searched types of Front Office jobs in Springfield, VA?

The most popular types of Front Office jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Front Office Associate jobs?

Cities near Springfield, VA with the most Front Office Associate job openings:

Front Office Associate jobs near you
Infographic showing various Front Office Associate job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $36,999 per year, or $17.8 per hour.

Front Office Supervisor

Hyatt Place Washington DC NoMa

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Overview

Opportunity: Front Office Supervisor

As the Front Office Supervisor, you will lead the operations of our front desk, guest services, and lobby experiences. This role steps beyond standard front desk tasks, trusting you with elevated responsibilities that include driving guest satisfaction, managing daily front office logistics, mentoring team members, and ensuring our property shines as a premier destination in the heart of our vibrant local community.

Your Growth Path

Assistant Front Office Manager - Front Office Manager - Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Accept leadership responsibilities by modeling proper service techniques, effective development of others, and commitment to industry and personal development.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, creating a relationship and culture that results in repeat stays.
  • Greet guests immediately upon arrival, register and assign guests to hotel rooms, and ensure the hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Perform front office bookkeeping activities, including balancing accounts, conducting audits, handling cash, making change, and processing collections.
  • Close out guest accounts at check-out, and in the event of dissatisfaction, negotiate compromises, which may include authorizing revenue allowances.
  • Make and confirm reservations while actively promoting company and brand-specific marketing programs.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate's or Bachelor's degree in hospitality, business, or a related field is preferred.
  • 1 to 3 years of related hospitality or customer service experience required, with prior supervisory experience preferred.
  • Intermediate knowledge of overall hotel operations, property management systems, and basic front office financial controls.
  • Strong communication and interpersonal skills to handle guest relations effectively and lead a diverse team.

HHM Hotels Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements
  • Referral Bonus Program

Work Environment and Context

 

  • Work schedule varies and may include working on all shifts, holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Employment Type: FULL_TIME

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