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Front Office Associate Jobs in Rome, GA (NOW HIRING)

Cracker Barrel

Restaurant Manager

Calhoun, GA

Our Restaurant Associate Managers are people leaders and execute all store operations including front- and back-of-house responsibilities. With home office support available to you on a 24/7 basis ...

Cracker Barrel

Restaurant Manager

Calhoun, GA · On-site

Our Restaurant Associate Managers are people leaders and execute all store operations including front- and back-of-house responsibilities. With home office support available to you on a 24/7 basis ...

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All JobsFront Office Associate JobsFront Office Associate Jobs in Rome, GA

Front Office Associate information

See Rome, GA salary details

$7

$13

$17

How much do front office associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for front office associate in Rome, GA is $13.24, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $14.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Office Associate, and why are they important?

To thrive as a Front Office Associate, you need strong organizational skills, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with front desk management software, scheduling systems, and basic office equipment is typically required. Excellent communication, professionalism, and problem-solving abilities help you stand out in this role. These skills ensure efficient operations, positive guest experiences, and effective handling of daily administrative tasks.

What are Front Office Associates?

Front Office Associates are professionals who manage the reception area and serve as the first point of contact for visitors and clients in an organization, typically in hotels, offices, or healthcare facilities. Their responsibilities include greeting guests, answering phone calls, handling reservations, and assisting with administrative tasks. They play a crucial role in ensuring smooth operations and providing excellent customer service. Strong communication, organizational skills, and a friendly demeanor are essential for success in this role.

How does a Front Office Associate typically collaborate with other departments within a hotel or hospitality setting?

Front Office Associates play a key role in coordinating with various hotel departments, such as housekeeping, maintenance, and concierge services, to ensure guest requests and needs are promptly met. They often communicate guest check-in/check-out information, special requests, and feedback to the relevant teams, helping to deliver a seamless guest experience. Effective collaboration and communication skills are essential, as Front Office Associates act as the central point of contact between guests and the hotel's operational departments.

What is the difference between Front Office Associate vs Receptionist?

AspectFront Office AssociateReceptionist
CredentialsHigh school diploma; some roles may require customer service certificationsHigh school diploma; customer service experience often preferred
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Job ResponsibilitiesCheck-in/out guests, handle reservations, assist with inquiriesAnswer phones, greet visitors, manage appointments

Both roles involve front desk duties, but Front Office Associates often handle more guest services and reservations, especially in hospitality settings, while Receptionists focus on answering calls and greeting visitors. The roles overlap in customer service skills and work environments, but the scope of responsibilities varies based on industry and employer needs.

What Is a Front Office Associate?

Front office associates perform a variety of customer support functions at a business or facility. These types of jobs are often found in healthcare facilities and hotels. As a front office associate, your job duties include answering customer calls, handling customer service questions, and keeping accurate records of visiting customers. The qualifications to become a front office associate include a high school diploma or equivalent.

More about Front Office Associate jobs
What are the most commonly searched types of Front Office jobs in Rome, GA? The most popular types of Front Office jobs in Rome, GA are:
What cities near Rome, GA are hiring for Front Office Associate jobs? Cities near Rome, GA with the most Front Office Associate job openings:
Front Office Associate jobs near you
Director of Conference Services

Director of Conference Services

Valor Hospitality Partners

Cloudland, GA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Plan, solicit, book and coordinate group meetings and room sales to meet/ exceed revenue & profit goals. Oversee the development and performance of all sales activities in assigned market. Identify objectives, strategies and action plans to exceed revenue matrixes, gain market share, and grow new account business.

ESSENTIAL RESPONSIBILTIES

Event Planning & Coordination

  • Partner with meeting planners to design and execute successful events that meet client objectives and align with hotel standards.
  • Coordinate all aspects of assigned groups, including guest room blocks, meeting and banquet space, audiovisual needs, menus, decor, and transportation.
  • Create detailed Banquet Event Orders (BEOs), group resumes, and internal communication tools that clearly outline event specifications for operational teams.
  • Ensure flawless communication of event details across departments - including Banquets, Culinary, Front Office, and Engineering - to guarantee seamless delivery.

Client Relationship Management

  • Serve as the main point of contact for clients from the initial planning phase through post-event follow-up.
  • Conduct pre-conference meetings to review event logistics, introduce key hotel personnel, and confirm all details.
  • Provide on-site support during events as needed to ensure guest satisfaction and immediate resolution of issues.
  • Conduct post-conference evaluations with clients to gather feedback, address concerns, and identify opportunities for future business.

Revenue & Financial Accountability

  • Maximize event profitability through effective upselling of menus, enhancements, and ancillary services.
  • Accurately manage group billing, ensuring timely and complete posting of charges, review of banquet checks, and preparation of final invoices.
  • Track attrition, cancellation fees, and other revenue-impacting items in accordance with contractual terms.
  • Maintain awareness of budget goals and contribute to overall departmental revenue targets.

Communication & Collaboration

  • Prepare and distribute accurate group resumes and BEOs to all departments to ensure consistent delivery of client expectations.
  • Participate in weekly group pick-up meetings, pre-conference briefings, and post-event reviews.
  • Maintain ongoing communication with Sales, Revenue, and Operations teams to ensure smooth transitions from booking to service.
  • Exhibit a collaborative and professional approach when interacting with clients, vendors, and internal teams.

Systems, Organization & Compliance

  • Maintain accurate, organized client information and event documentation in the CRM system (e.g., Delphi, Amadeus).
  • Ensure compliance with all hotel policies, brand standards, and safety procedures.
  • Protect financial assets through proper control measures and oversight of billing and contracts.
  • Stay informed on industry trends and best practices to continuously enhance service delivery.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to perform critical analysis and manage wide-range of information.
  • Extensive knowledge of negotiating, principles and practices within catering sales, food and beverage, and sales procedures associated with the hotel industry.
  • Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image. Listen effectively.
  • Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives. Communicate to both, guests and fellow associates, professionally and positively.

PHYSICAL DEMANDS

  • Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functions
  • Hotel tours, sales calls, trade shows

#INDcl

BENEFITS PACKAGE

  • Competitive Salary

  • Daily Pay!

  • Team Member Hotel Discount Program

  • Uniforms Provided for most positions

  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

  • Paid PTO

  • 401k with employer match

  • Food and Beverage Discounts

  • Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

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