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Front Desk Support Worker Jobs in Springfield, MA

HYATT Hotels

Front Office Supervisor

Windsor Locks, CT · On-site

Front Desk Supervisor At Waterford Hotel Group we pride ourselves on cultivating a workplace that ... Working the desk to ensure professional and friendly check ins and check outs. * Act as a link ...

Monarch Place

Front Desk Agent

Springfield, MA · On-site

$16.50/hr

... support hotel operations and guest satisfaction Skills and Qualifications: - Knowledge of hotel policies, procedures, and services, with a general understanding of other departments - Exceptional ...

Trinity Health

Rehabilitation Tech

Hartford, CT · On-site

General clerical and front desk support. * Communicates with ancillary departments, clients and family members to ensure customer satisfaction Minimum Qualifications * High School Diploma or ...

Trinityhealth

Rehabilitation Tech

Hartford, CT · On-site

General clerical and front desk support. * Communicates with ancillary departments, clients and family members to ensure customer satisfaction Minimum Qualifications * High School Diploma or ...

Cost Cutters

Stylist in Training

Vernon, CT

Promote products and services * Assist with salon duties and front desk support * Learn how to build your book of business What We're Looking For: * A future stylist--license expected within 90 days ...

Cost Cutters

Stylist in Training

Vernon, CT · On-site

Promote products and services * Assist with salon duties and front desk support * Learn how to build your book of business What We're Looking For: * A future stylist-license expected within 90 days ...

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Front Desk Support Worker information

See Springfield, MA salary details

$8

$14

$17

How much do front desk support worker jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for front desk support worker in Springfield, MA is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $16.30 per hour, depending on experience, location, and employer.

What is a front desk support worker?

Front Desk Support Workers are professionals responsible for greeting visitors, answering phone calls, and assisting with administrative tasks in various settings such as offices, hotels, or medical facilities. They act as the first point of contact for clients, employees, or patients, providing information and directing inquiries to the appropriate departments. Their duties often include managing appointments, handling mail, and maintaining organized records to ensure smooth day-to-day operations. Strong communication, organizational, and customer service skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a front desk support worker?

To thrive as a Front Desk Support Worker, you need strong organizational abilities, multitasking skills, and a high school diploma or equivalent. Familiarity with scheduling software, office phone systems, and basic computer applications like Microsoft Office is typically required. Excellent communication, professionalism, and a customer-oriented attitude are crucial soft skills in this role. These skills and qualities ensure efficient operations, positive guest experiences, and effective problem-solving at the front desk.

What are some common challenges faced by front desk support workers, and how can they be managed effectively?

Front Desk Support Workers often encounter challenges such as managing high volumes of visitors, handling multiple phone lines, and addressing unexpected issues or complaints. Staying organized and maintaining a calm, professional demeanor can help manage these situations effectively. Building strong communication skills and becoming proficient with scheduling and office management software are also essential for navigating the fast-paced environment. Regularly collaborating with other staff members ensures smooth operations and helps resolve issues quickly.

What is the difference between Front Desk Support Worker vs Receptionist?

AspectFront Desk Support WorkerReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma; customer service skills
Work EnvironmentHospitals, clinics, corporate offices, hotelsHotels, offices, medical facilities
Job ResponsibilitiesGreeting visitors, answering calls, scheduling appointments, administrative supportWelcoming visitors, answering phones, scheduling, basic administrative tasks

Both roles involve front-desk duties like greeting visitors and managing calls, but Front Desk Support Workers often have broader responsibilities and may require additional training, especially in healthcare or corporate settings. Receptionists typically focus on customer service and administrative support in hospitality or office environments.

Infographic showing various Front Desk Support Worker job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $30,108 per year, or $14.5 per hour.

Aviation Front Desk Customer Service Representative - Full Time

Westfield, MA

Atlantic Aviation
See more jobs at Atlantic Aviationexternal

$16/hr

Full-time

Re-posted 25 days ago

Atlantic Aviation rating

6.9

Company rating: 6.9 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

Job description

Why You’ll Love This Aviation Front Desk Customer Service Representative JobDid you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic Aviation at BAF in Westfield, MA may be perfect for you!
Pay: $16 / hour
Schedule: Requires availability for any/all shifts including overtime, weekends, holidays, and on-call duty
In this position, you will be the first point of contact for clientele arriving at the facility. You will get the opportunity to interact with many large corporations’ flight departments and high-profile clients!  In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.
Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Front Desk Customer Service Representative job today! ResponsibilitiesFront Desk Customer Service Representative Responsibilities
  • Provide customers with professional service and assistance
  • Making hotel and catering reservations for inbound and outbound aircraft
  • Processing customer purchases and fuel transactions
  • Work closely with line service personnel and pilots, ensuring all customer service needs are met
  • Occasional travel may be required to support another Atlantic location.
  • You may be occasionally assigned to another Atlantic location based on geographical proximity as business needs require.  
Required SkillsFront Desk Customer Service Representative Qualifications
  • Customer service/hospitality experience
  • High school diploma or GED certificate
  • 18 years of age
  • A valid state driver’s license
  • Ability to comprehend and perform basic math calculations
We maintain a drug-free workplace and perform pre-employment substance testing.

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