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Front Desk Support Worker Jobs in Springfield, MA

InnVentures

Front Desk Supervisor

Windsor Locks, CT · On-site

$16.50 - $21.50/hr

Support the goals of the hotel through teamwork and collaboration with all departments. Qualifications: Minimum of 2 years previous hotel front desk experience, preferably in a Hilton branded ...

Highgate Hotels

Front Desk Supervisor

Windsor Locks, CT · On-site

$16.50 - $21.50/hr

Support the goals of the hotel through teamwork and collaboration with all departments. Minimum of 2 years previous hotel front desk expeience, preferably in a Hilton branded property. To be ...

Planet Fitness

Front Desk Associate

West Hartford, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Comfortable working a flexible rotating schedule * Superior customer service skills, preferably in ...

Planet Fitness

Front Desk Associate

Vernon, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Comfortable working a flexible rotating schedule * Superior customer service skills, preferably in ...

Planet Fitness

Front Desk Associate

Manchester, CT

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Comfortable working a flexible rotating schedule * Superior customer service skills, preferably in ...

Planet Fitness

Front Desk Associate

Bloomfield, CT · On-site

$16.94/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Comfortable working a flexible rotating schedule * Superior customer service skills, preferably in ...

Planet Fitness

Front Desk Associate

East Hartford, CT

$16.94 - $17.44/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking ... Comfortable working a flexible rotating schedule * Superior customer service skills, preferably in ...

RRI, Inc.

Front Desk GSR

Vernon, CT

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Guarantee, while working with members of the hotel team, maintaining accounting and financial ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest ... Guarantee, while working with members of the hotel team, maintaining accounting and financial ...

Dave & Buster's

Front Desk / Host

Manchester, CT · On-site

$14.25 - $19/hr

Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many ... Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ...

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All JobsFront Desk Support Worker JobsFront Desk Support Worker Jobs in Springfield, MA

Front Desk Support Worker information

See Springfield, MA salary details

$8

$14

$17

How much do front desk support worker jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for front desk support worker in Springfield, MA is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $16.30 per hour, depending on experience, location, and employer.

What is a front desk support worker?

Front Desk Support Workers are professionals responsible for greeting visitors, answering phone calls, and assisting with administrative tasks in various settings such as offices, hotels, or medical facilities. They act as the first point of contact for clients, employees, or patients, providing information and directing inquiries to the appropriate departments. Their duties often include managing appointments, handling mail, and maintaining organized records to ensure smooth day-to-day operations. Strong communication, organizational, and customer service skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a front desk support worker?

To thrive as a Front Desk Support Worker, you need strong organizational abilities, multitasking skills, and a high school diploma or equivalent. Familiarity with scheduling software, office phone systems, and basic computer applications like Microsoft Office is typically required. Excellent communication, professionalism, and a customer-oriented attitude are crucial soft skills in this role. These skills and qualities ensure efficient operations, positive guest experiences, and effective problem-solving at the front desk.

What are some common challenges faced by front desk support workers, and how can they be managed effectively?

Front Desk Support Workers often encounter challenges such as managing high volumes of visitors, handling multiple phone lines, and addressing unexpected issues or complaints. Staying organized and maintaining a calm, professional demeanor can help manage these situations effectively. Building strong communication skills and becoming proficient with scheduling and office management software are also essential for navigating the fast-paced environment. Regularly collaborating with other staff members ensures smooth operations and helps resolve issues quickly.

What is the difference between Front Desk Support Worker vs Receptionist?

AspectFront Desk Support WorkerReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma; customer service skills
Work EnvironmentHospitals, clinics, corporate offices, hotelsHotels, offices, medical facilities
Job ResponsibilitiesGreeting visitors, answering calls, scheduling appointments, administrative supportWelcoming visitors, answering phones, scheduling, basic administrative tasks

Both roles involve front-desk duties like greeting visitors and managing calls, but Front Desk Support Workers often have broader responsibilities and may require additional training, especially in healthcare or corporate settings. Receptionists typically focus on customer service and administrative support in hospitality or office environments.

Infographic showing various Front Desk Support Worker job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $30,108 per year, or $14.5 per hour.

Front Desk Supervisor

Windsor Locks, CT • On-site

Blue Sky Hospitality Solutions
See more jobs at Blue Sky Hospitality Solutionsexternal

$16.50 - $21.50/hr

Other

Re-posted 8 days ago

Job description

Front Desk Supervisor

At the Fairfield Inn & Suites, Hartford Airport, we pride ourselves on delivering exceptional hospitality and memorable guest experiences. We're looking for a motivated and experienced Front Desk Supervisor to lead our front desk team and ensure smooth daily operations.

As the Front Desk Supervisor, you will assist in overseeing the front desk staff, coordinate guest services, and ensure excellent customer service standards. You'll be the first point of contact for our guests, providing a warm welcome and resolving any issues efficiently.

Key Responsibilities:

  • Supervise and support front desk staff to maintain high standards of service.
  • Provide front desk coverage
  • Manage daily front desk operations including check-ins, check-outs, and reservations.
  • Train and mentor front desk team members.
  • Handle guest inquiries, complaints, and special requests promptly and professionally.
  • Collaborate with housekeeping, maintenance, and management to ensure guest satisfaction.
  • Maintain accurate records and reports related to front desk activities.
  • Ensure compliance with hotel policies and procedures.

Qualifications:

  • Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory or leadership position required.
  • Prior Marriott experience preferred
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in hotel management software (e.g., OPERA, Fidelio) is a plus.
  • Flexible availability, including weekends and holidays.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A positive and collaborative work environment.
  • Employee discounts at Marriott hotels.

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