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Front Desk Support Worker Jobs in Springfield, MA

Planet Fitness

Lead Front Desk Associate

Vernon, CT · On-site

$17.44/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers ... Hard working, enthusiastic and energetic! * Strong problem resolution skills. * Physical ...

Vaco LLC

Front Desk Office Assistant

Hartford, CT · On-site

This role is ideal for someone who is welcoming, organized, professional, and enjoys working in a ... support to internal and external stakeholders Schedule appointments, manage calendars, and ...

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Front Desk Support Worker information

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$8

$14

$17

How much do front desk support worker jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for front desk support worker in Springfield, MA is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.45 and $16.30 per hour, depending on experience, location, and employer.

What is a front desk support worker?

Front Desk Support Workers are professionals responsible for greeting visitors, answering phone calls, and assisting with administrative tasks in various settings such as offices, hotels, or medical facilities. They act as the first point of contact for clients, employees, or patients, providing information and directing inquiries to the appropriate departments. Their duties often include managing appointments, handling mail, and maintaining organized records to ensure smooth day-to-day operations. Strong communication, organizational, and customer service skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a front desk support worker?

To thrive as a Front Desk Support Worker, you need strong organizational abilities, multitasking skills, and a high school diploma or equivalent. Familiarity with scheduling software, office phone systems, and basic computer applications like Microsoft Office is typically required. Excellent communication, professionalism, and a customer-oriented attitude are crucial soft skills in this role. These skills and qualities ensure efficient operations, positive guest experiences, and effective problem-solving at the front desk.

What are some common challenges faced by front desk support workers, and how can they be managed effectively?

Front Desk Support Workers often encounter challenges such as managing high volumes of visitors, handling multiple phone lines, and addressing unexpected issues or complaints. Staying organized and maintaining a calm, professional demeanor can help manage these situations effectively. Building strong communication skills and becoming proficient with scheduling and office management software are also essential for navigating the fast-paced environment. Regularly collaborating with other staff members ensures smooth operations and helps resolve issues quickly.

What is the difference between Front Desk Support Worker vs Receptionist?

AspectFront Desk Support WorkerReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma; customer service skills
Work EnvironmentHospitals, clinics, corporate offices, hotelsHotels, offices, medical facilities
Job ResponsibilitiesGreeting visitors, answering calls, scheduling appointments, administrative supportWelcoming visitors, answering phones, scheduling, basic administrative tasks

Both roles involve front-desk duties like greeting visitors and managing calls, but Front Desk Support Workers often have broader responsibilities and may require additional training, especially in healthcare or corporate settings. Receptionists typically focus on customer service and administrative support in hospitality or office environments.

Infographic showing various Front Desk Support Worker job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $30,108 per year, or $14.5 per hour.

Lead Front Desk Associate

Vernon, CT • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees
Learn more about Planet Fitnessexternal

$17.44/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 607 frontline employees who took The Breakroom Quiz

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
    • Ability to maintain the cleanliness of the club for up to 50% of the shift.
    • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
    • Hands-on experience in accepting payments from customers and give change and receipts.
    • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
    • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

In addition to the above duties, the Lead Front Desk Associate is expected to:

  • Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
  • Perform club opening and closing duties (key holder)
  • End of day metrics reporting
  • Follow up/coaching with staff

Minimum Skills

  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

  • 18 years old or older
  • A High School Diploma Or Equivalent required
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

  • Discuss your availability with the Hiring Manager and/or notate it on your application.
  • Weekday and/or Weekend Hours based on club needs.
  • Open or flexible availability is a plus. 

Benefits

  • Competitive Salary & 401K plan
  • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
  • Paid Time Off benefits (Applicable for Full Time Positions)
  • Free Black Card membership and fun exercise incentives


Planet Fitness is an Equal Opportunity Employer

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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