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Front Desk Reservation Agent Jobs in Virginia (NOW HIRING)

BBL Inc Defunct

Front Desk Agent

Norfolk, VA · On-site

$14 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent Springhill Suites ODU - Norfolk, VA 23508 Salary Range $14.00 - $16.00 Hourly ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

Luminous Hotel Management

Front Desk Agent

Warrenton, VA · On-site

$13 - $15/hr

  • PTO

DESCRIPTION Holiday Inn Express & Suites is hiring a dependable and guest-focused Front Desk Agent ... reservation software, Strong communication and problem-solving skills & Able to stand for long ...

Luminous Hotel Management

Front Desk Agent

Warrenton, VA

$13 - $15/hr

  • PTO

Holiday Inn Express & Suites is hiring a dependable and guest-focused Front Desk Agent to join our ... reservation software, Strong communication and problem-solving skills & Able to stand for long ...

Luminous Hotel Management

Front Desk Agent

Warrenton, VA · On-site

$13 - $15/hr

  • PTO

DESCRIPTION Holiday Inn Express & Suites is hiring a dependable and guest-focused Front Desk Agent ... reservation software, Strong communication and problem-solving skills & Able to stand for long ...

BBL Hospitality

Front Desk Agent

Norfolk, VA · On-site

$14 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate Travel Program Discounts Front Desk Agent is responsible for assisting guests efficiently ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL HOSPITALITY GROUP

Front Desk Agent

Norfolk, VA · On-site

$14 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate Travel Program Discounts Front Desk Agent is responsible for assisting guests efficiently ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL Hospitality

Front Desk Agent

Norfolk, VA · On-site

$14 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate Travel Program Discounts Front Desk Agent is responsible for assisting guests efficiently ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

Salamander Hospitality

Reservation Agent

Middleburg, VA · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk * Hotel Sales * Customer Service * Call Center * Travel Industry * Experience with OPERA PMS preferred * Microsoft Office proficiency (Excel, Word, Outlook) * Typing speed of 50+ WPM

Blue Water Hospitality Group, LLC

$14 - $16/hr

These exceptional guest service providers assist guests through the reservation and check-in ... The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING:

Salamander Hospitality

Front Desk Agent

Middleburg, VA · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Agent | Luxury Resort | Full-Time Salamander Middleburg - Middleburg, VA Start your luxury hospitality career at a Forbes Five-Star resort where Front Desk professionals are trained to ...

Crestline Hotels & Resorts

FRONT DESK AGENT

Virginia Beach, VA · On-site

$12.50 - $16/hr

Front Desk Agent Be the reason guests feel at home at Courtyard Virginia Beach Oceanfront North/37th Street. We're seeking a Front Desk Agent who greets every guest with a smile, provides thoughtful ...

Crestline Hotels & Resorts

Front Desk Agent

Suffolk, VA · On-site

$12.50 - $16/hr

Front Desk Agent Are you an outgoing person? Do you wear a constant smile? If so, Courtyard/TownePlace Suites Suffolk Chesapeake has a position for you. We are looking for a Front Desk Agent to join ...

Hotel Spero

FRONT DESK AGENT

Suffolk, VA · On-site

$12.50 - $16/hr

Front Desk Agent Are you an outgoing person? Do you wear a constant smile? If so, Courtyard/TownePlace Suites Suffolk Chesapeake has a position for you. We are looking for a Front Desk Agent to join ...

Luminous Hotel Management

Front Desk Agent

Warrenton, VA · On-site

$13 - $15/hr

Maintain a clean and organized front desk and lobby area Qualifications * Customer service or ... Basic computer skills and ability to learn hotel reservation systems * Reliable, punctual, and ...

Hotel Spero

FRONT DESK AGENT

Virginia Beach, VA · On-site

$12.50 - $16/hr

Front Desk Agent Opportunity at Westin Virginia Beach Town Center Your next opportunity to shine in hospitality is here at Westin Virginia Beach Town Center! As a Front Desk Agent, you will play a ...

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All JobsFront Desk Reservation Agent JobsFront Desk Reservation Agent Jobs in Virginia

Front Desk Reservation Agent information

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is often preferred, and some employers may require basic computer proficiency or relevant certifications. On-the-job training is common, and the role usually involves working flexible hours, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking in and out guests, managing phone and online inquiries, and maintaining reservation records. They provide customer service, use reservation software, and ensure smooth operations at the front desk. Strong communication skills and attention to detail are essential for this role.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations via phone, email, or online systems, and may serve multiple properties or companies. A front desk reservation agent works directly at the property's front desk, managing guest reservations in person, over the phone, or through booking software, often providing customer service on-site. Both roles require strong communication skills and familiarity with reservation systems, but the front desk role emphasizes direct guest interaction and on-site presence.

What are popular job titles related to Front Desk Reservation Agent jobs in Virginia?

For Front Desk Reservation Agent jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Front Desk Reservation Agent jobs in Virginia look for?

The top searched job categories for Front Desk Reservation Agent jobs in Virginia are:

What cities in Virginia are hiring for Front Desk Reservation Agent jobs?

Cities in Virginia with the most Front Desk Reservation Agent job openings:

Front Desk Reservation Agent jobs near you
Infographic showing various Front Desk Reservation Agent job openings in Virginia as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Front Desk Agent

Blue Sky Hospitality Solutions

Front Royal, VA • On-site

$13 - $16.50/hr

Other

Posted 14 days ago

Job description

About The Front Desk Agent

DoubleTree by Hilton Front Royal -- We're looking for a friendly, team-oriented Front Desk Representative to join our amazing team, and to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.

The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.

We want you to make our guests and visitors feel appreciated and valued while on our premises.

Front Desk Responsibilities
  1. Greet and welcome guests upon arrival.
  2. Register guests into the computer, verifying reservation, address, and credit information.
  3. Promote the Guest Loyalty Program and provide recognition and benefits to all present members.
  4. Accept payment for guests' accounts both at the time of registration and at checkout.
  5. Maintain a house bank and make a deposit and accurate report of receipts daily.
  6. Cash checks and exchange currency for guests.
  7. Answer phone in a timely manner.
  8. Respond & process requests for late check outs, room changes, lock-outs, billing inquiries, and extension of stay.
  9. Keep activity log updated to allow for proper follow-up.
  10. Ensure guest satisfaction
  11. Issue key to and control entrance of safety deposit boxes.
  12. Post miscellaneous charges as requested.
  13. Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  14. Book reservations for those guests who approach the Front Desk.
Front Desk Requirements
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plus
  • Some weekends and holidays are required

Apply