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Front Desk Receptionist Manager Jobs in Delaware

Ingleside Homes, Inc

Be Seen First

Front Desk Receptionist

Wilmington, DE · On-site

$15.50 - $16.50/hr

Ingleside Retirement Apartments is seeking a full-time Front Desk Receptionist for its senior high-rise facility. This role is responsible for greeting visitors, answering and assisting residents ...

Parallel ENT & Allergy

Front Desk Receptionist

Wilmington, DE · On-site

$14.50 - $18.75/hr

We are looking for a Front Desk Receptionist to join our team. We are an established practice that is continually growing. Work with our well-respected group serving the community for many years.

Delaware Medical Care PA

Front Desk Representative

Smyrna, DE · On-site

$13 - $15.75/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will ... receptionist or similar role is preferred Excellent communication skills with a commitment to ...

ABC PEDIATRICS LLC

Front Desk Representative

Dover, DE · On-site

$17/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will ... Two or more years of experience as a receptionist or similar role is preferred * Excellent ...

ABC Pediatrics

Front Desk Representative

Dover, DE · On-site

$11.75 - $14.25/hr

As a Front Desk Representative, you will be the first point of contact for our clients. You will ... receptionist or similar role is preferred Excellent communication skills with a commitment to ...

Atlantic Sands

Front Desk Manager

Rehoboth Beach, DE · On-site

$16.50 - $21.25/hr

The Front Desk Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office in a hospitality setting. This position is responsible for overseeing guest services ...

Microtel Inn & Suites

Front Desk

Milford, DE · On-site

$13.75 - $17.25/hr

Front Desk We are looking for a well-groomed, friendly front desk staff to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during ...

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Front Desk Receptionist Manager information

What is the difference between Front Desk Receptionist Manager vs Front Desk Receptionist?

AspectFront Desk ReceptionistFront Desk Receptionist Manager
ResponsibilitiesGreeting visitors, answering phones, scheduling appointmentsOverseeing reception staff, managing schedules, ensuring service quality
Required CredentialsHigh school diploma or equivalent; customer service experienceSimilar credentials; leadership experience preferred
Work EnvironmentFront office, customer-facingFront office, supervisory role
Employer UsageHotels, clinics, corporate officesHotels, clinics, corporate offices

The main difference is that the Front Desk Receptionist manages daily front desk operations and supervises staff, while the Front Desk Receptionist handles customer interactions and administrative tasks. The manager role involves leadership responsibilities, whereas the receptionist focuses on direct customer service.

What are some common challenges faced by front desk receptionist managers, and how can they be addressed?

Front Desk Receptionist Managers often encounter challenges such as handling high volumes of guest inquiries, managing staff schedules, and resolving unexpected conflicts or complaints. Successful managers prioritize clear communication, effective delegation, and proactive problem-solving to maintain smooth operations. Utilizing scheduling software and regular team meetings can help streamline processes and ensure everyone is aligned. Building strong relationships with team members and other departments also fosters a supportive work environment that enhances overall efficiency.

What does a front desk receptionist manager do?

A Front Desk Receptionist Manager oversees the daily operations of the front desk area in businesses such as hotels, offices, or medical facilities. They supervise receptionist staff, ensure excellent customer service, handle guest or client inquiries, and manage administrative tasks like scheduling and record-keeping. Additionally, they may be responsible for hiring, training, and evaluating front desk employees to maintain a smooth and welcoming environment. Their role is essential for creating a positive first impression and efficient workflow at the front desk.

What are the key skills and qualifications needed to thrive as a front desk receptionist manager?

To thrive as a Front Desk Receptionist Manager, you need strong organizational abilities, multitasking skills, customer service expertise, and prior experience or education in office administration or hospitality management. Familiarity with scheduling software, phone systems, and front desk management tools such as property management systems (PMS) is typically required. Exceptional communication, leadership, and problem-solving skills help you effectively coordinate teams and create a welcoming environment. These competencies are crucial for ensuring smooth daily operations, high guest satisfaction, and efficient team performance at the front desk.

What are the most commonly searched types of Front Desk Receptionist jobs in Delaware?

The most popular types of Front Desk Receptionist jobs in Delaware are:

What cities in Delaware are hiring for Front Desk Receptionist Manager jobs?

Cities in Delaware with the most Front Desk Receptionist Manager job openings:

Front Desk Receptionist Manager jobs near you

Front Desk Receptionist

Four Seasons Hotels Limited

Newark, DE • On-site

$14.75 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Four Seasons Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

23rd of 108 rated hotels

Job description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool - celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.
About the Role:
Four Seasons Nashville is seeking a Front Desk Receptionist to join our talented Front Office team. This individual sets the tone for our guests' entire experience, providing a warm welcome, seamless arrival and departure experiences, and personalized service throughout each stay.
The Front Desk Receptionist is empowered to anticipate guest needs, build meaningful connections, and create memorable moments that recognize the individuality of every guest. This role reports to the Front Office Management team and plays a key part in delivering the exceptional service standards that define Four Seasons.
What You Will Do:
  • Welcome and register hotel guests, explain accommodations, and establish method of payment.
  • Process guest check-outs, prepare billing, and ensure accurate account settlement.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Respond to guest inquiries regarding hotel services, hours of operation, local attractions, transportation, dining, and events.
  • Work with guests prior to arrival and throughout their stay to identify preferences and personalize their experience.
  • Coordinate guest services, including dining reservations, local tours, transportation arrangements, package handling, and special requests.
  • Resolve guest concerns promptly and effectively while maintaining a positive and service-oriented approach.
  • Communicate with guests through multiple channels, including in-person interactions, telephone, email, and Four Seasons chat platforms.
  • Utilize Opera PMS, guest recognition tools, concierge systems, and other software applications to ensure accurate records and billing.
  • Maintain current knowledge of Nashville attractions, entertainment venues, restaurants, museums, and local experiences to provide insightful recommendations.
  • Collaborate effectively with all hotel departments to ensure seamless guest experiences.
  • Perform additional tasks and projects as assigned by management.
What You Bring:
  • Previous Front Desk, Front Office, Guest Services, or luxury hospitality experience preferred.
  • Exceptional communication and interpersonal skills with a genuine passion for guest service.
  • Strong problem-solving abilities and attention to detail.
  • Ability to adapt quickly in a fast-paced and constantly evolving environment.
  • Strong customer service background and the ability to perform effectively under pressure.
  • Excellent teamwork and collaboration skills.
  • Proficiency in reading, writing, and speaking English.
  • Strong computer skills, including Microsoft Office applications; experience with Opera PMS or comparable systems preferred.
  • Knowledge of the Nashville area and local attractions is considered an asset.
  • Flexibility to work rotating shifts, including evenings, weekends, and holidays based on business needs.
What We Offer:
  • Competitive wages and comprehensive benefits package, including Medical, Dental, Vision, Employee Assistance Program, and 401(k).
  • Vacation, Holiday Pay, Sick Pay, Disability Coverage, and Life Insurance.
  • Excellent training, learning, and development opportunities.
  • Dynamic, inclusive culture where you are encouraged to bring your authentic self to work.
  • Employee engagement events and recognition programs throughout the year.
  • Exclusive employee travel and stay discounts with Four Seasons Hotels & Resorts worldwide.
  • Complimentary employee meals.
  • Complimentary uniforms and uniform care.
  • Opportunities for career growth with the world's leading luxury hospitality company.
  • And so much more!

Schedule & Hours:
This is a full-time position. Candidates must be available to work a flexible schedule, including mornings, afternoons, evenings, overnights, weekends, and holidays based on operational needs.
Visa Requirements:
Authorization to work in the United States is required for this position.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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