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Front Desk Position Jobs in Santa Rosa, CA (NOW HIRING)

THE ESTATE YOUNTVILLE

Front Desk Agent

Yountville, CA · On-site

$16.25 - $20.50/hr

GUEST EXPERIENCE SPECIALIST/FRONT DESK AGENT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat.

Rancho Caymus Inn

Hotel Front Desk Agent

Rutherford, CA · On-site

$20 - $22/hr

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred * Exhibits working knowledge of Microsoft Office and reservation management systems

New

Lark Hospitality

Hotel Front Desk Agent

Rutherford, CA · On-site

$20/hr

At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred * Exhibits working knowledge of Microsoft Office and reservation management systems

Farmhouse Inn

Concierge Agent Front Desk

Forestville, CA · On-site

$21/hr

Job Type Full-time Description Position Summary The Front Desk Agent serves as the first and last impression for guests of Farmhouse Inn, delivering exceptional, personalized service that reflects ...

Farmhouse Inn

Concierge Agent Front Desk

Forestville, CA · On-site

$21 - $25/hr

Position Summary The Front Desk Agent serves as the first and last impression for guests of Farmhouse Inn, delivering exceptional, personalized service that reflects the property's luxury standards ...

BODYROK - Napa Solano

Front Desk/Receptionist

Napa, CA · On-site

$16 - $20/hr

Keep the front desk area and entryway clutter-free, orderly, and clean * Perform general cleaning ... Must be comfortable interacting with people and making them feel welcome This position description ...

feg

Front Desk Guest Service Agent (part-time)

Sonoma, CA

$16 - $20.25/hr

We are seeking a friendly, detail-oriented, and customer-focused Front Desk Agent to join our team. As the first point of contact for guests, you will play a vital role in creating a welcoming and ...

Bodyrok

Front Desk/Receptionist

Napa, CA · On-site

$16 - $20/hr

Keep the front desk area and entryway clutter-free, orderly, and clean * Perform general cleaning ... Must be comfortable interacting with people and making them feel welcome This position description ...

BodyROK

Front Desk/Receptionist

Napa, CA · On-site

$16 - $20/hr

Keep the front desk area and entryway clutter-free, orderly, and clean * Perform general cleaning ... Must be comfortable interacting with people and making them feel welcome This position description ...

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All JobsFront Desk Position JobsFront Desk Position Jobs in Santa Rosa, CA

Front Desk Position information

See Santa Rosa, CA salary details

$8

$16

$21

How much do front desk position jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for front desk position in Santa Rosa, CA is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.94 per hour, depending on experience, location, and employer.

Can I get a front desk position with no experience?

Front desk positions often do not require prior experience, as employers typically look for good communication skills, a professional appearance, and basic computer knowledge. On-the-job training is common, and some roles may prefer or require a high school diploma or equivalent. Certifications like customer service or receptionist training can be beneficial but are not always necessary.

What is a front desk position?

Front Desk positions are customer-facing roles typically found in businesses such as hotels, offices, medical facilities, and other service-oriented environments. Employees in these positions are responsible for greeting visitors, answering phones, handling inquiries, managing reservations, and providing general administrative support. They serve as the first point of contact for guests or clients and play a key role in creating a positive first impression. Strong communication, organizational, and problem-solving skills are essential for success in this role.

What front desk jobs pay the most?

Senior front desk roles such as hotel front desk managers or administrative managers typically offer higher salaries, often exceeding $40,000 to $50,000 annually. Factors like location, experience, and industry can influence pay, with specialized skills or certifications potentially increasing earning potential.

What are the key skills and qualifications needed to thrive as a front desk position?

To thrive in a Front Desk Position, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office management tools like Microsoft Office is commonly required. Excellent communication, professionalism, and a friendly demeanor are important soft skills that set top performers apart. These abilities ensure efficient operations, positive first impressions, and effective service to clients and visitors.

What are some common challenges faced in a front desk position and how can they be managed effectively?

Front desk professionals often encounter challenges such as handling a high volume of guests or clients during peak times, managing multiple tasks simultaneously, and addressing unexpected issues like scheduling conflicts or dissatisfied visitors. Effective time management, clear communication, and staying calm under pressure are key strategies to overcome these challenges. Regular training and strong support from supervisors and team members also help ensure that front desk staff can provide excellent service even in demanding situations.
What are popular job titles related to Front Desk Position jobs in Santa Rosa, CA? For Front Desk Position jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Front Desk Position jobs in Santa Rosa, CA look for? The top searched job categories for Front Desk Position jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Front Desk Position jobs? Cities near Santa Rosa, CA with the most Front Desk Position job openings:
Front Desk Position jobs near you
Infographic showing various Front Desk Position job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $34,666 per year, or $16.7 per hour.

Front Desk Supervisor (P.M. Shift)

MacArthur Place

Sonoma, CA • On-site

$25 - $28/hr

Other

Posted 6 days ago

Job description

Description

Job Summary

MacArthur Place is seeking a Front Desk Supervisor to support our Front Office team during the evening shift. This hands-on role provides shift-level support to front desk associates while delivering exceptional guest service and assisting with daily front office operations.


Working closely with the Front Office Manager, the Front Desk Supervisor helps ensure smooth arrivals and departures, effective communication, adherence to service standards, and a welcoming luxury guest experience.

Essential Responsibilities

Front Office Operations & Guest Service

  • Provide shift-level guidance and operational support to front desk associates during assigned shifts.
  • Assist with guest arrivals, departures, room assignments, reservations, billing  questions, and account concerns.
  • Monitor arrivals, departures, VIP guests, special requests, occupancy information, and room status updates.
  • Review shift notes and communicate operational priorities, service expectations, and important guest information.
  • Follow established front desk procedures, hotel standards, and brand guidelines.
  • Deliver Forbes-level guest service and assist with guest requests, concerns, and service recovery opportunities.
  • Maintain a professional and welcoming presence in the lobby and front desk area.
  • Escalate complex guest concerns or operational issues to management.

Team & Operational Support

  • Support front desk associates with procedures, service standards, and daily operational needs.
  • Assist new associates with training support and understanding front desk processes.
  • Answer routine operational questions and provide assistance during busy periods.
  • Communicate observations and operational concerns to the Front Office Manager.
  • Promote teamwork, communication, and a positive work environment.
  • Assist with break coverage and shift organization as needed.
  • Provide support to other guest service areas as needed to create a seamless guest experience.

Administrative & Financial Responsibilities

  • Follow established cash handling and front desk accounting procedures.
  • Assist with cashier balancing, shift audits, and required documentation.
  • Review guest folios and assist with billing discrepancies.
  • Process approved payments, adjustments, refunds, and deposits according to hotel procedures.
  • Maintain confidentiality of guest information and hotel records.
  • Complete required shift reports and maintain accurate guest and operational records.
  • Follow established rate, upgrade, and inventory procedures while assisting guests with room options.
  • Assist the Front Office Manager with daily operational needs, training support, and implementation of established procedures.
  • Complete pre- and post-shift duties as assigned.

Communication, Safety & Compliance

  • Communicate with Housekeeping, Engineering, Security, and other departments regarding guest needs and operational updates.
  • Provide accurate shift notes and escalate safety concerns, incidents, or service issues appropriately.
  • Monitor lobby presentation, front office equipment, supplies, and operational readiness.
  • Support lost-and-found procedures and maintain a safe environment for guests and employees.
  • Follow all hotel policies, procedures, safety requirements, reporting standards, and service expectations.

Technology & Systems

  • Utilize Property Management Systems (Maestro, Opera, or similar), reservation platforms, and POS systems.
  • Maintain accurate guest profiles, reservations, and operational records.
  • Utilize Microsoft Office applications (Outlook, Word, Excel, Teams) for assigned reporting and communication.
  • Use front office systems and reports to support daily operations.
  • Report system issues and coordinate support requests as needed.
  • Adapt to new technologies that enhance operational efficiency and guest service.

Qualifications & Skills

  • Previous hotel front desk or guest service experience required.
  • Previous lead or supervisory experience preferred.
  • Knowledge of front office operations and guest-facing hospitality standards.
  • Strong communication, organization, and problem-solving skills.
  • Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
  • Ability to follow procedures and provide support to team members.
  • Experience with hotel property management systems preferred.
  • Ability to work evenings, weekends, holidays, and varying schedules as needed.
  • Ability to obtain or maintain required certifications, including Food Safety and Responsible Beverage Service (RBS), if applicable.

Physical Requirements

  • Ability to stand and walk for extended periods while performing Front Office responsibilities.
  • Ability to lift, push, pull, and carry up to 40 pounds as needed.
  • Ability to work indoors and outdoors in varying conditions.
  • Ability to navigate guest areas and operational spaces while supporting guest needs.
  • Ability to work flexible schedules, including evenings, weekends, holidays, extended shifts, and peak business periods.

Working Conditions

  • Fast-paced luxury hospitality environment with frequent interaction with guests, clients, vendors, and employees.
  • Requires professionalism, adaptability, and the ability to respond appropriately in high-demand operational situations.
  • Exposure to varying weather conditions, temperatures, and typical hotel operating environments.

Core Competencies

  • Forbes Standards & Guest Service
  • Supervisor Skills
  • Communication
  • Team Support
  • Reliability
  • Problem Solving
  • Attention to Detail
  • Professionalism
  • Organization
  • Adaptability
  • Hospitality Mindset

About MacArthur Place

Originally a historic estate, MacArthur Place has evolved into Sonoma's premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center.

Our dedicated team is passionate about creating unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusion.

Equal Employment Opportunity

MacArthur Place Hotel & Spa is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities and reasonable accommodations in accordance with applicable laws and strive to foster an environment where every team member feels valued, respected, and empowered to succeed.

Other Duties:
This job posting provides an overview of responsibilities and is not intended to be an exhaustive list of duties. The Front Desk Supervisor must remain flexible to support hotel operations, business needs, special events, and changing priorities, including evenings, weekends, holidays, and extended hours as required.

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