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Front Desk Manager Jobs in Exton, PA (NOW HIRING)

The Rittenhouse Hotel

Front Desk Manager

Philadelphia, PA · On-site

$17.25 - $22.25/hr

Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential career path: Front Office Manager ...

Hilton Worldwide Holdings

Front Desk Manager

Philadelphia, PA · On-site

$17.25 - $22.25/hr

Front Desk Manager Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager ...

Four Seasons Hotels

On Call Front Desk Agent

Philadelphia, PA · On-site

$14.50 - $18.25/hr

This position reports to the Front Desk Manager. What You Will Do * Welcome guests and provide a warm, professional check-in and check-out experience. * Deliver personalized service by anticipating ...

Advocare LLC

Front Desk

Philadelphia, PA · On-site

$13.75 - $17.50/hr

... Desk Receptionist to join our team ... This position is responsible for greeting patients, managing front-office communications, and ...

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How much do front desk manager jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for front desk manager in Exton, PA is $18.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.43 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Manager

Hersha Hospitality Management

Philadelphia, PA • On-site

$17.25 - $22.25/hr

Other

Re-posted 3 days ago

Job description

Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee all front office operations in the absence of the Assistant General Manager.
  • Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Respond to brand Guest Alerts for resolution as needed.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
  • Assist in hotel food and beverage when needed, where applicable.
  • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Review correspondence from guests and incident logs; direct staff according to information obtained.
  • Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
  • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
  • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate's or Bachelor's degree preferred.
  • 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels

Hersha Hospitality Management logo

About Hersha Hospitality Management

Sourced by ZipRecruiter

Hersha Hospitality Management (HHM) is a well-established firm located in Harrisburg, PA, US, which operates in the hospitality industry. The company, hosted at hhmhospitality.com, is a dynamic and growing organization largely involved in a variety of hospitality-related services. Of these, their most prominent operations revolve around managing and investing in high quality hotels in urban gateway markets and regional destinations. Carving out a history of success since its inception, HHM is committed to excellence and creating value in all they do.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1984

Social media

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