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Front Desk Customer Service Representative Jobs

Chic Management Group LLC

Be Seen First

Front Desk/ Customer Service

Doylestown, PA · On-site

$15 - $20/hr

The Front Desk/Customer Service role is essential for creating a welcoming and efficient experience in a corporate office environment. This position involves greeting guests, managing customer ...

Planet Fitness

Front Desk Customer Service

Stillwater, MN · On-site

$15.75 - $20/hr

Join the dynamic team at Planet Fitness - PF Baseline Fitness in Stillwater, MN as a Front Desk Customer Service representative! Be the friendly face that welcomes our members and helps create a ...

UFC Gym

Front Desk Representative Overnight

Doral, FL · On-site

$12 - $15/hr

Front Desk Customer Service * Ensures that guests and members are warmly greeted and promptly ... Calls all past due members with Front Desk Representatives regarding late dues and down payments

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Front Desk Customer Service Representative information

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How much do front desk customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for front desk customer service representative in the United States is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Front Desk Customer Service Representative vs Receptionist?

AspectFront Desk Customer Service RepresentativeReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentCall centers, retail, healthcare, hospitalityOffice front desk, clinics, hotels
Employer & IndustryVarious industries focusing on customer interactionBusinesses with physical front desks
Search & ComparisonCustomer service, client supportFront desk, administrative support

While both roles involve front-facing interactions, a Front Desk Customer Service Representative primarily handles customer inquiries, support, and service over the phone or online, often in call centers or retail settings. A Receptionist typically manages in-person visitor interactions, administrative tasks, and front desk duties in office or healthcare environments. Both roles require strong communication skills but differ in their primary interaction methods and work settings.

What does a front desk customer service representative do?

A front desk customer service representative greets visitors, answers phone calls, manages appointments, and provides information about the organization. They often use computer systems to schedule and record interactions and need strong communication and organizational skills. The role typically requires a high school diploma or equivalent and may involve working in a fast-paced environment during regular business hours.

What cities are hiring for Front Desk Customer Service Representative jobs?

Cities with the most Front Desk Customer Service Representative job openings:

What states have the most Front Desk Customer Service Representative jobs?

States with the most job openings for Front Desk Customer Service Representative jobs include:

What are popular job titles related to Front Desk Customer Service Representative jobs?

For Front Desk Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Front Desk Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,374 per year, or $16 per hour.

Front Desk / Customer Service Representative - PART-TIME

Marlborough, MA • On-site

Goldfish Swim School
Fitness and Sports Centers • 11 - 50 employees
Learn more about Goldfish Swim Schoolexternal

$15 - $18/hr

Part-time

Re-posted 2 days ago

Goldfish Swim School rating

6.0

Company rating: 6.0 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

135th of 228 rated education and training

Job description

Front Desk Customer Service Representative
Goldfish Swim School - Marlborough, MA
Reports to: General Manager / Sales & Service Manager
FLSA Status: Non-Exempt
Make a Splash With Us!
Goldfish Swim School is looking for a friendly, energetic, and dependable Front Desk Customer Service Representative to join our team!
Our Front Desk team is the first impression families have when they walk through our doors. We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, and isn't afraid to pick up the phone, help a family find the right class, or turn a great conversation into a new enrollment.
If you're enthusiastic, have a can-do attitude, enjoy working around children, and want a job where no two shifts feel exactly the same, we'd love to meet you!
Paid training is provided - we'll give you the tools you need to succeed.
Schedule:
We're looking for candidates who can consistently work a combination of weekday and weekend shifts.
  • Weekdays: Shifts typically run in the afternoon into the evening
  • Weekends: Shifts are primarily in the morning
  • Flexibility to work a combination of weekday evenings and weekends is highly preferred

What You'll Do:
As a Front Desk Customer Service Representative, you'll help create an exceptional experience for both current and prospective Goldfish families. Responsibilities include:
  • Greet families and swimmers with a friendly, welcoming attitude
  • Answer phone calls, respond to questions, and assist families with their needs
  • Connect with prospective families and conduct sales follow-up calls
  • Help families select classes and complete registrations and enrollments
  • Provide excellent customer service while identifying opportunities to grow enrollment
  • Assist with scheduling and coordinating birthday and pool parties
  • Resolve customer questions and concerns professionally and positively
  • Process merchandise and vending purchases
  • Check students in and maintain accurate attendance records
  • Follow up on outstanding account balances when needed
  • Keep families informed about current programs, promotions, and events
  • Maintain a clean, organized, and welcoming front desk and facility environment
  • Support safety procedures and assist with first aid when necessary
  • Work collaboratively with instructors and management to keep daily operations running smoothly

What We're Looking For:
Our ideal candidate is
  • At least 18 years old
  • Friendly, outgoing, and comfortable starting conversations with families
  • Confident communicating both in person and over the phone
  • Dependable and able to maintain a consistent work schedule
  • Organized and comfortable multitasking in a busy environment
  • Customer-service focused with a positive, solutions-oriented mindset
  • Comfortable with sales and helping prospective families take the next step toward enrollment
  • Comfortable working around children and families
  • Willing to be cross-trained and learn other areas of the business, including swim instruction
  • Comfortable learning computer-based scheduling, registration, and customer management systems

Perks & Benefits:
  • Paid on-the-job training
  • Monthly paid staff training
  • Flexible scheduling
  • Competitive pay
  • Opportunities for growth and advancement
  • Valuable customer service and sales experience
  • Fun, team-oriented work environment
  • Increased social and professional opportunities
  • Future professional references and referrals
  • Lifeguard, CPR, First Aid & AED training opportunities

Education & Experience:
  • High school diploma or GED required
  • Some college preferred
  • Previous customer service, sales, hospitality, retail, or administrative experience strongly preferred
  • Comfortable using computers and learning systems such as Google Workspace, Excel, and scheduling/customer management software

Certifications:
Lifeguarding, CPR, First Aid, and AED certifications are preferred but not required to apply. Training and certification opportunities can be provided.
Ready to Dive In? If you're looking for more than just a typical front desk job and want to be part of a fun, energetic team that makes a difference for families every day, apply today to join Goldfish Swim School - Marlborough!
Compensation: $15.00 - $18.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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