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Front Desk Associate Jobs in Wheaton, IL (NOW HIRING)

Altitude Trampoline Park

Front Desk

Niles, IL · On-site

$14 - $18/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a friendly, professional welcome to our customers. The front desk team members must create a positive upbeat ...

Altitude Trampoline Park

Front Desk

Niles, IL · On-site

$17 - $22/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

Altitude Trampoline Park

Front Desk

Niles, IL · On-site

$17 - $22/hr

Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as ...

HOLIDAY INN EXPRESS & SUITES

Front Desk

Bensenville, IL · On-site

$18 - $20/hr

The Front Desk agent will oversee the front desk operations, ensure guest satisfaction, and perform end-of-day financial reconciliation to maintain accurate records. Key Responsibilities : * Greet ...

HOLIDAY INN EXPRESS & SUITES

Front Desk

Bensenville, IL · On-site

$18 - $20/hr

The Front Desk agent will oversee the front desk operations, ensure guest satisfaction, and perform end-of-day financial reconciliation to maintain accurate records. Key Responsibilities : * Greet ...

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All JobsFront Desk Associate JobsFront Desk Associate Jobs in Wheaton, IL

Front Desk Associate information

See Wheaton, IL salary details

$7

$14

$19

How much do front desk associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for front desk associate in Wheaton, IL is $14.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $16.73 per hour, depending on experience, location, and employer.

What is a front desk associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

What are some common challenges faced by front desk associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

Is a front desk associate job stressful?

A front desk associate job can be stressful due to the need to handle multiple tasks such as customer service, managing phone calls, and addressing guest or client concerns simultaneously. The level of stress often depends on the work environment, workload, and the individual's ability to manage multitasking and stay organized.

What front desk associate jobs pay the most?

Front desk associate roles in industries such as healthcare, corporate offices, and luxury hotels tend to offer higher salaries, especially with experience or specialized skills like bilingualism or administrative certifications. Salaries can also increase with supervisory responsibilities or working in high-demand locations, with annual pay ranging from $25,000 to over $50,000 depending on the setting and level of experience.
More about Front Desk Associate jobs

What are the most commonly searched types of Front Desk jobs in Wheaton, IL?

The most popular types of Front Desk jobs in Wheaton, IL are:

What cities near Wheaton, IL are hiring for Front Desk Associate jobs?

Cities near Wheaton, IL with the most Front Desk Associate job openings:

Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in Wheaton, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,644 per year, or $14.7 per hour.

Front Desk Manager

Chicago Marriott Northwest

Hoffman Estates, IL • On-site

$45K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Front Desk Manager
Company: The Ghoman Group
Job Title: Front Desk Manager
Employment Type: Full-Time, Permanent
Work Arrangement: On-Site
Location: Marriott Chicago Northwest
Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192
Salary: $45,000 - $75,000 per year
About the Role
The Ghoman Group is seeking an experienced and customer-focused Front Desk Manager to lead the Front Office team at Marriott Chicago Northwest. The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, managing front office staff, and maintaining efficient hotel operations.
The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to create memorable guest experiences while maintaining Marriott service standards.
Key Responsibilities
  • Oversee the daily operations of the Front Desk and Front Office Department.
  • Supervise, train, coach, and evaluate Front Desk Agents and Guest Service Associates.
  • Ensure efficient guest check-in and check-out procedures.
  • Handle guest concerns, complaints, and special requests professionally and promptly.
  • Maintain high levels of guest satisfaction and service quality.
  • Create staff schedules and ensure adequate coverage for all shifts.
  • Monitor employee performance and provide ongoing coaching and development.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Coordinate with Housekeeping, Engineering, Food & Beverage, and Sales departments to ensure seamless guest experiences.
  • Monitor room availability, room assignments, and occupancy levels.
  • Assist with revenue optimization by maximizing room inventory and upselling opportunities.
  • Review daily reports, cash reconciliation, credit card transactions, and billing accuracy.
  • Maintain accurate guest records and front office documentation.
  • Ensure compliance with safety, security, and emergency procedures.
  • Support management with operational goals and special projects.
Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
  • Minimum 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel environment.
  • Strong knowledge of hotel front office operations and guest service procedures.
  • Previous experience with Marriott or other major hotel brands is preferred.
  • Experience using hotel Property Management Systems (PMS), such as Opera Cloud, Opera PMS, or similar.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced hospitality environment.
Preferred Qualifications
  • Marriott brand experience preferred.
  • Experience with revenue management and room inventory control.
  • Knowledge of guest loyalty programs.
  • CPR/First Aid certification is a plus.
Skills
  • Leadership and Team Management
  • Guest Relations
  • Conflict Resolution
  • Customer Service Excellence
  • Front Office Operations
  • Hotel Property Management Systems (PMS)
  • Cash Handling and Night Audit Support
  • Scheduling and Staff Development
  • Problem Solving
  • Microsoft Office Suite
Work Schedule
  • Full-Time
  • On-Site Position
  • Flexible schedule including mornings, evenings, weekends, and holidays as required by hotel operations.
Compensation & Benefits
  • Competitive annual salary: $45,000 - $75,000
  • Performance-based bonus opportunities
  • Health, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • 401(k) Retirement Plan
  • Professional Development and Training
  • Career Advancement Opportunities within The Ghoman Group
Application Requirements
Interested candidates should submit:
  • Updated Resume
  • Professional References
  • Cover Letter (Optional)
Screening Questions
  1. Do you have at least 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel?
  2. Have you previously worked with Marriott or another major hotel brand?
  3. Which hotel Property Management Systems (PMS) have you used (e.g., Opera PMS, Opera Cloud)?
  4. Do you have experience managing and scheduling front office staff?
  5. Are you authorized to work in the United States?
  6. Are you able to work on-site at Marriott Chicago Northwest, 4800 Hoffman Blvd, Hoffman Estates, IL 60192?
  7. What are your salary expectations?

Only qualified candidates with hotel front office leadership experience will be considered.

Apply