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Front Desk Assistant Jobs in Rochester, MI (NOW HIRING)

EyeSouth Partners

Front Desk Associate

Clinton Township, MI · On-site

$13.75 - $17.75/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone ... The Front Office Associate may answer multiple phone lines, schedule appointments, assist in ...

Fite Eye Center (FEC)

Front Desk Associate

Romeo, MI

$13.50 - $17.25/hr

The Front Desk Associate provides exceptional patient service, both in person and over the phone ... The Front Office Associate may answer multiple phone lines, schedule appointments, assist in ...

Concord Hospitality

Front Desk Clerk

Novi, MI · On-site

$13.25 - $16.25/hr

Description Front Desk - Renaissance Baronette Hotel, Novi, MI We are looking for people that have passion. Working at the front desk means you are at the hub of the hotel with the most interaction ...

Concord Hospitality

Front Desk Clerk

Novi, MI · On-site

$13.25 - $16.25/hr

Front Desk - Renaissance Baronette Hotel, Novi, MI We are looking for people that have passion. Working at the front desk means you are at the hub of the hotel with the most interaction with our ...

Goodwin Recruiting

Hotel Front Desk Manager

Royal Oak, MI · On-site

$45K - $50K/yr

We are seeking a Front Office Manager to lead our Front Desk team and serve as a key member of the ... Previous hotel Front Office Manager, Assistant Front Office Manager, Guest Services Manager, or ...

Concord Hospitality

Front Desk Clerk

Novi, MI · On-site

$13.25 - $16.25/hr

Description Front Desk - Renaissance Baronette Hotel, Novi, MI We are looking for people that have passion. Working at the front desk means you are at the hub of the hotel with the most interaction ...

Royal Park Hotel

Front Desk Agent

Rochester, MI · On-site

$13 - $16.50/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... empathy * Assist guests with recommendations and information about local attractions, dining ...

ProSmile

Front Desk

Pontiac, MI · On-site

$15 - $19/hr

Job Title: Front Desk Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt Company Overview Destiny Dental is an affiliate of ProSmile, one of the fastest-growing dental ...

Richmond Dental Care

Front Desk Coordinator

Richmond, MI · On-site

$14.75 - $19/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Dental Care of Michigan - Richmond, MI Job Type: Full-time About Us At our practice, patient care isn't just what we do-it ...

Refresh Dental

Front Desk Coordinator

Warren, MI · On-site

$15.25 - $19.75/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Refresh Dental - Warren, MI Job Type: Part-time About Us At our practice, patient care isn't just what we do-it's who we ...

North American Dental Group

Front Desk Coordinator

Warren, MI · On-site

$15.50 - $20/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Refresh Dental - Warren, MI Job Type: Part-time About Us At our practice, patient care isn't just what we do-it's who we ...

Richmond Dental Care

Front Desk Coordinator

Richmond, MI · On-site

$14.75 - $19/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Dental Care of Michigan - Richmond, MI Job Type: Full-time About Us At our practice, patient care isn't just what we do-it ...

Refresh Dental

Front Desk Coordinator

Warren, MI

$15.50 - $20/hr

Overview Front Desk Coordinator - Be the First Smile Patients See! Location: Refresh Dental - Warren, MI Job Type: Part-time About Us At our practice, patient care isn't just what we do-it's who we ...

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How much do front desk assistant jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for front desk assistant in Rochester, MI is $13.85, according to ZipRecruiter salary data. Most workers in this role earn between $11.06 and $15.91 per hour, depending on experience, location, and employer.

What Is a Front Office Assistant?

A front office assistant, also referred to as a front desk assistant, works as a receptionist for a business. As a front office assistant, you’re the initial person that most customers meet when visiting the office. Your job duties include greeting customers as they enter the office, performing various clerical tasks such as filing and accepting packages, setting appointments, and handling inbound phone calls to the office. The qualifications for this career typically include a high school diploma or a G.E.D. certificate. To succeed in this role, you need to possess strong organizational and communication skills as well as some experience working with basic computer software.

What are some common challenges Front Desk Assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

What are Front Desk Assistants?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are the key skills and qualifications needed to thrive as a Front Desk Assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.
More about Front Desk Assistant jobs
What job categories do people searching Front Desk Assistant jobs in Rochester, MI look for? The top searched job categories for Front Desk Assistant jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Front Desk Assistant jobs? Cities near Rochester, MI with the most Front Desk Assistant job openings:
Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Rochester, MI as of June 2026, with employment types broken down into 73% Full Time, 23% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $28,814 per year, or $13.9 per hour.
Front Desk Associate

Front Desk Associate

EyeSouth Partners

Clinton Township, MI • On-site

$13.75 - $17.75/hr

Other

Posted 14 days ago

EyeSouth Partners rating

5.8

Company rating: 5.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Company Overview
With over two decades of trusted service in Metro Detroit (Clinton Township and Romeo), Fite Eye Center specializes in personalized medical and surgical eye care including advanced cataract, LASIK, glaucoma, diabetic eye disease, and routine exams. Led by Drs. Steven Fite and Benjamin Monson, the practice combines cutting-edge diagnostics with a warm, patient-first approach. Great fit for individuals who value compassion, communication, and excellence in ophthalmic innovation.
Position Summary
Fite Eye Center is looking for a part-time front desk role to work 2-3 days per week. The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.
Responsibilities
• Displays high level of professionalism and gives superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co-insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience
Qualifications
Education:
• High School Diploma or Equivalent Certificate
Required Skills:
• Minimum 2 years of experience in a medical office/health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and skills with a minimum typing speed of 30 WPM
• Strong desire to assist others and provide excellent customer service
• Must be highly dependable and organized
• Outstanding interpersonal skills
• An impeccably clean, polished, professional image
• The ability to learn quickly, retain training, problem solve and think independently
Preferred Skills:
• Understanding of medical terminology

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