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Front Counter Manager Jobs in Rochester, MN (NOW HIRING)

Rosati's Pizza

Counter Staff

Rochester, MN · On-site

$10.50 - $13/hr

A range of Team Member opportunities exists at each restaurant, including front-of-house, back-of ... Whether it's greeting customers or managing the drawer, we'll rely on you to roll up your sleeves ...

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Front Counter Manager information

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$12

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$49

How much do front counter manager jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for front counter manager in Rochester, MN is $21.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Counter Manager, and why are they important?

To thrive as a Front Counter Manager, you need strong customer service skills, supervisory experience, and a solid understanding of point-of-sale operations, often backed by a high school diploma or equivalent. Familiarity with POS systems, inventory management software, and basic scheduling tools is typically required. Exceptional communication, problem-solving, and leadership abilities help you motivate staff and resolve customer issues effectively. These skills are crucial for ensuring smooth daily operations, high customer satisfaction, and a productive team environment.

What are some common challenges faced by Front Counter Managers, and how can they effectively address them?

Front Counter Managers often face challenges such as managing high customer volumes during peak hours, maintaining quality service under pressure, and coordinating a diverse team. To address these, effective communication, strong organizational skills, and the ability to delegate tasks appropriately are crucial. Regular team briefings, clear role assignments, and proactive problem-solving can help create a smooth workflow and ensure customer satisfaction even during busy periods.

What does a Front Counter Manager do?

A Front Counter Manager oversees the operation of the front counter area in establishments such as restaurants, cafes, or retail stores. Their responsibilities typically include supervising staff, ensuring excellent customer service, managing cash registers, and handling customer inquiries or complaints. They also help train new employees, maintain cleanliness and organization, and monitor inventory levels for front-of-house supplies. The goal is to create a smooth and positive experience for both customers and staff.

What is the difference between Front Counter Manager vs Customer Service Supervisor?

AspectFront Counter ManagerCustomer Service Supervisor
CredentialsHigh school diploma; experience in retail or food serviceHigh school diploma; experience in customer service roles
Work EnvironmentFront desk, retail counters, restaurantsCustomer service departments, call centers
Employer & IndustryRetail, hospitality, food serviceVarious industries with customer service needs

The Front Counter Manager primarily oversees daily operations at the front desk or service counter, managing staff and ensuring customer satisfaction. The Customer Service Supervisor focuses on supervising customer service teams, handling escalations, and improving service quality. While both roles require strong communication skills and experience in customer interactions, the Front Counter Manager is more involved in operational management at the point of service, whereas the Customer Service Supervisor emphasizes team supervision and service standards across multiple channels.

Front Counter Manager jobs near you

Management Positions - Minnesota

Courtesy Corporation

Rochester, MN • On-site

$14 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Description:
Management Positions - McDonald's® company-owned and independent Owner-Operator restaurants are staffed by great people, and right now we're looking for more of them. People interested in satisfying careers with competitive benefits. People interested in growing and advancing. People with lots to offer. People like you. If you're interested (and we sure hope you are), let's get together. We offer competitive wages and opportunities for advancement!
Responsibilities may include:
• Making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.
• Making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.
• Making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager's responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.
Benefits include:
• Major medical insurance (for eligible employees)
• Prescription drug card (for eligible employees)
• Dental insurance (for eligible employees)
• Vision insurance (for eligible employees)
• Life insurance (for eligible employees)
• Long-term and short-term disability insurance (for eligible employees)
• Generous holiday and PTO plan
• Flexible Spending Accounts (for eligible employees)
• Free uniforms
• Dollar allotment for meals
• McDonald's Stock Purchase Plan
• 401(k)
• McScholars tuition matching program
• Archways to Opportunity
• Scheduled reviews
Requirements:
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers' responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.
Additional Info:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's Corporation or McDonald's USA, LLC. This means the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonald's Corporation or McDonald's USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, will be your employer.
This job posting contains some general information about what it is like to work in a McDonald's restaurant, but is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

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