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Front Assistant Jobs in New York (NOW HIRING)

Our private dental practice is seeking a Front Office Assistant to join our thriving team. Our ideal candidate will have excellent organizational skills, an inviting personality, and the ability to ...

Mid-County Endodontics is seeking a part-time Front Office Assistant to join our team! As the initial point of contact, you can create positive patient experiences by welcoming our guests and making ...

Be Seen First

Greet and assist students, visitors, and staff in both English and Spanish * Answer phone calls, respond to inquiries, and direct communication appropriately * Manage front desk operations, including ...

Be Seen First

Greet and assist students, visitors, and staff in both English and Spanish * Answer phone calls, respond to inquiries, and direct communication appropriately * Manage front desk operations, including ...

Front Office Assistant

Red Bank, NJ · On-site

$20 - $25/hr

Overview Our private dental office is seeking a Front Office Assistant to join our team of dental professionals! As the initial point of contact, you will have the chance to create positive patient ...

Front Office Assistant

Red Bank, NJ · On-site

$20 - $25/hr

Our private dental office is seeking a Front Office Assistant to join our team of dental professionals! As the initial point of contact, you will have the chance to create positive patient ...

Front Office Assistant

Brooklyn, NY · On-site

$23 - $28/hr

Our fast-paced, high-volume dental office, Metropolitan Dental Arts, is seeking a Front Office Assistant to join our team of dental professionals! As the initial point of contact, you will have the ...

Be Seen First

Duties: - Manage the front desk area and ensure it is organized and presentable - Greet and assist visitors in a professional manner - Answer and direct phone calls appropriately - Handle incoming ...

Be Seen First

Duties: - Manage the front desk area and ensure it is organized and presentable - Greet and assist visitors in a professional manner - Answer and direct phone calls appropriately - Handle incoming ...

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Front Assistant information

What are the key skills and qualifications needed to thrive as a Front Assistant, and why are they important?

To thrive as a Front Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office management software, phone systems, and scheduling tools is typically required. Excellent communication, a friendly demeanor, and the ability to multitask efficiently help you stand out in this role. These skills ensure smooth front-desk operations, positive first impressions, and effective support for both staff and visitors.

How does a Front Assistant typically collaborate with other departments in a hospitality setting?

Front Assistants often serve as the primary point of contact between guests and various hotel departments, such as housekeeping, maintenance, and management. They relay guest requests, coordinate check-ins and check-outs, and ensure smooth information flow to address guest needs efficiently. Building strong communication and teamwork skills is essential, as Front Assistants frequently interact with both colleagues and guests to create a seamless experience. Being proactive and detail-oriented can help anticipate challenges and maintain high service standards.

What are Front Assistants?

Front Assistants, also known as Front Desk Assistants or Receptionists, are professionals who manage the reception area of an organization. They greet and assist visitors, answer phone calls, handle administrative tasks, and maintain the security and cleanliness of the front office. Their role is essential in creating a positive first impression for clients and guests while supporting the smooth operation of office activities.

What does a front office assistant do?

A front office assistant is responsible for greeting visitors, answering phones, managing appointments, and performing administrative tasks in a reception area. They often use office software and require good communication skills to ensure smooth daily operations.

What is the difference between Front Assistant vs Customer Service Representative?

AspectFront AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentFront desk, reception area, retail storesCall centers, retail, service industries
Employer & Industry UsageHotels, clinics, retail storesCustomer support, sales, technical support
Common Search & ComparisonYesYes

Both Front Assistants and Customer Service Representatives interact with clients and require strong communication skills. However, Front Assistants typically work at the front desk or reception area, handling in-person inquiries, while Customer Service Representatives often work in call centers or support roles, focusing on phone or online communication. The roles overlap in customer interaction but differ in work environment and specific duties.

What are the most commonly searched types of Front jobs in New York? The most popular types of Front jobs in New York are:
What job categories do people searching Front Assistant jobs in New York look for? The top searched job categories for Front Assistant jobs in New York are:
What cities in New York are hiring for Front Assistant jobs? Cities in New York with the most Front Assistant job openings:

$62.40K - $64K/yr

Full-time

Posted 4 days ago


Job description

Description:

The main purpose of the Assistant Front Office Manager in ensuring the smooth operation of the front desk.To be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager.To direct the Front Office operation in the absence of the Front Office Manager.

HOTEL VALUES:

This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance.

While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers, and managers. The hotel believes in a culture where team members help each other and work together in an environment where the most important task is providing exceptional service to guests, at all times.

As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job.

  • JOB DUTIES:

    • Assist the Front Office Manager in setting up the Front Office training tools, standards and procedures, and training plans as a guideline for the Front Office Operation.

    • To assist the Front Office Manager in supervising, organizing, directing, and coordinating, the staff and activities of the Front Office.

    • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.

    • Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

    • Conduct daily inspections and assist in maintaining proper protocols. Ensure that Front Office Agents perform their daily duties according to required standards.

    • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.

    • Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and area.

    • Motivate and celebrate Team Member Success.

    • Maintain procedures for security of guests, hotel property, and emergency procedures.

    • Analyze, generate reports and communicate information to employees and appropriate departments.

    • Assist in achieving budgeted revenues and expenses and maximize profitability related to the rooms department. Investigate deviations from budget and take immediate corrective action.

    • Authorize the acceptance of credit cards, cash paid-outs, and refunds based on established procedures.

    • Monitor and control guests credit status to ensure that payment is collectible and received on time. Perform a regular follow-up for pending payments to ensure that they are collected.

    • Have Knowledge of hotel property, amenities, area attractions, and transportation.

    • Fulfill Manager on Duty shifts if required.

    • Provide a professional image at all times through appearance and dress.

  • JOB REQUIREMENTS:

    • Previous experience in a similar position in a hotel or a minimum of 1 year of supervisory experience in a hotel.

    • Scheduling flexibility

    • Strong organizational and communication skills

    • Strong computer skills

    • Excellent interpersonal skills

    • Ability to effectively multi-task and work under pressure

    • Able to effectively resolve conflicts

  • Compensation: $62,400-$64,000

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.