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Front Assistant Jobs in Massachusetts (NOW HIRING)

HHM Hotels

Assistant Front Office Manager

Boston, MA

$31.39/hr

Assistant Front Office Manager Department: Front Office Reports to: Director of Front Office FLSA Designation: OEM JOB SUMMARY To assure a courteous and professional service to all hotel guests in ...

New

HYATT Hotels

Assistant Front Desk Manager

Lenox, MA · On-site

$18.25 - $23/hr

Assistant Guest Experience Manager (Assistant Front Office Manager) position will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. The position ...

Hyatt

Assistant Front Desk Manager

Lenox, MA · On-site

$18.25 - $23/hr

Assistant Guest Experience Manager (Assistant Front Office Manager) position will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. The position ...

Crescent Services

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

Assistant Front Desk Manager We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We ...

New

Marriott Boston Quincy

Assistant Front Desk Manager

Quincy, MA · On-site

$18.50 - $23.25/hr

Assistant Front Desk Manager We are adding to our front office leadership team! Do you love exceeding guest expectations and training others to do the same? If so, we would love to talk with you. We ...

New

Canyon Ranch

Assistant Front Office Manager

Lenox, MA

$53K - $55K/yr

Responsibilities The Assistant Front Office Manager plays a key leadership role within the Front Office team, assisting in the day-to-day management and operations of the department. This position is ...

Canyon Ranch

Assistant Front Office Manager

Lenox, MA

$53K - $55K/yr

Responsibilities The Assistant Front Office Manager plays a key leadership role within the Front Office team, assisting in the day-to-day management and operations of the department. This position is ...

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Front Assistant information

What are the key skills and qualifications needed to thrive as a front assistant?

To thrive as a Front Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with office management software, phone systems, and scheduling tools is typically required. Excellent communication, a friendly demeanor, and the ability to multitask efficiently help you stand out in this role. These skills ensure smooth front-desk operations, positive first impressions, and effective support for both staff and visitors.

What is the difference between Front Assistant vs Customer Service Representative?

AspectFront AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentFront desk, reception area, retail storesCall centers, retail, service industries
Employer & Industry UsageHotels, clinics, retail storesCustomer support, sales, technical support
Common Search & ComparisonYesYes

Both Front Assistants and Customer Service Representatives interact with clients and require strong communication skills. However, Front Assistants typically work at the front desk or reception area, handling in-person inquiries, while Customer Service Representatives often work in call centers or support roles, focusing on phone or online communication. The roles overlap in customer interaction but differ in work environment and specific duties.

How does a front assistant typically collaborate with other departments in a hospitality setting?

Front Assistants often serve as the primary point of contact between guests and various hotel departments, such as housekeeping, maintenance, and management. They relay guest requests, coordinate check-ins and check-outs, and ensure smooth information flow to address guest needs efficiently. Building strong communication and teamwork skills is essential, as Front Assistants frequently interact with both colleagues and guests to create a seamless experience. Being proactive and detail-oriented can help anticipate challenges and maintain high service standards.

What is a front assistant?

Front Assistants, also known as Front Desk Assistants or Receptionists, are professionals who manage the reception area of an organization. They greet and assist visitors, answer phone calls, handle administrative tasks, and maintain the security and cleanliness of the front office. Their role is essential in creating a positive first impression for clients and guests while supporting the smooth operation of office activities.

Can you get a front assistant job with no experience?

Front assistant jobs often do not require prior experience, as employers may provide on-the-job training. Basic skills such as good communication, organization, and a friendly attitude are typically sufficient for entry-level positions.
What are popular job titles related to Front Assistant jobs in Massachusetts? For Front Assistant jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Front Assistant jobs in Massachusetts look for? The top searched job categories for Front Assistant jobs in Massachusetts are:
What cities in Massachusetts are hiring for Front Assistant jobs? Cities in Massachusetts with the most Front Assistant job openings:
Front Assistant jobs near you
Infographic showing various Front Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Assistant Front Office Manager

Hersha Hospitality Management

Boston, MA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Assistant Front Office Manager

Position Title: Assistant Front Office Manager

Department: Front Office

Reports to: Director of Front Office

FLSA Designation: Non-Exempt

Job Summary

To assure a courteous and professional service to all hotel guests in all aspects of Front Office operations while maximizing profitability of guest room occupancies. To assure and maintain a professional service, and ensure that employees are portraying this same professionalism to all hotel guests. This is a 45 hour overtime eligible position.

Candidate Profile

Education: Bachelor's degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is required.

Experience: Minimum of five (3) years of strong Front Office or Reservations experience in a Full-Service Luxury Hotel, including at least two (2) or more years of Leadership experience.

Key Responsibilities

  • Direct the quick and effective resolution of all requests for assistance related to room rates, room assignments, and guest satisfaction should they arise.
  • Hire, counsel, discipline, and schedule all Front Office personnel as necessary.
  • Provide orientation, training retraining and supervision necessary to insure the finest service at all times.
  • Coordinate reservation functions through communication with the Reservations Manager.
  • Maintain daily communications with the Sales Department to maximize room sales, insure proper utilization and rate controls, and meet or exceed budgeted revenues.
  • Coordinate all service performance procedures within the Front Office.
  • Implement and maintain the effectiveness of all sales promotions and special programs that require Front Office area.
  • Insure that all required records and reports are completed and distributed as assigned.
  • Maintain inventories for all necessary Front Office supplies.

Job Qualifications

  • Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
  • Demonstrated ability to work cohesively with a team.
  • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
  • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
  • Must have experience in all Microsoft Office and industry relevant Front Office Systems, with working knowledge of Opera and Delphi.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays.
  • Working knowledge

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Source: HHM Hotels

Hersha Hospitality Management logo

About Hersha Hospitality Management

Sourced by ZipRecruiter

Hersha Hospitality Management (HHM) is a well-established firm located in Harrisburg, PA, US, which operates in the hospitality industry. The company, hosted at hhmhospitality.com, is a dynamic and growing organization largely involved in a variety of hospitality-related services. Of these, their most prominent operations revolve around managing and investing in high quality hotels in urban gateway markets and regional destinations. Carving out a history of success since its inception, HHM is committed to excellence and creating value in all they do.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1984

Social media

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