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What you'll be doing...
The Customer Success Manager role is part of our Customer Success organization and will ensure the success of a portfolio of our enterprise customers by becoming a trusted strategic advisor. From this position you will identify and drive revenue opportunities for software and services. Pivotal to your success will be your ability to delight the customer by driving greater business value and executive alignment between company and the customer. You'll work with a broad services portfolio and proven solutions at an organization that is committed to hiring the best and brightest.
You'll bring our best ideas, innovations, and capabilities to your clients and match these to the clients' business goals, driving greater business value and executive alignment between our company and the client.
Some key responsibilities and objectives of the position include:

• Ensuring your clients derive maximum value from their investment in Verizon Connect platform products and adopt and consume greater functionality and breadth of the solution, you'll identify and internally communicate new Verizon Connect product expansion opportunities and collaborate with the additional account team members to ensure growth attainment and increased footprint.
• Effectively networking an account from the executive level down, in order to achieve successful execution of the customer's strategy.
• Developing a comprehensive understanding of the client's industry, business challenges, and objectives to appropriately map Verizon Connect product capabilities and associated business benefits to address their needs. Creating and managing verifiable business outcome projects with multiple customer stakeholders.
• Understanding and presenting industry best practices and the evolution of Verizon Connect product and platform functionality, courses and administrative services integral to the customer's success.
• Playing a fundamental part in helping clients establish and manage their Change Management/Governance programs; identifying risks to the client achieving their stated business goals and developing a risk mitigation plan.
• Supporting and driving the customer renewal process to ensure continuity and a successful renewal outcome; participating in numerous types of customer engagements including strategy and discovery workshops, engagement planning, and deliverable development.
• Providing the Verizon Connect internal teams with feedback for the improvement of existing products and the development of future products.
• Coordinate and conduct Quarterly Business Reviews, , Executive Briefings, and various executive onsite meetings, conduct weekly status calls, participate in other weekly status calls
• Assist customers by managing various projects to remove obstacles, resolve significant issues, and oversee customer projects.
• Help develop and be a leader within the customer's Account Team. Collaborate with peers to drive results.

• Where you will be working...
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we're looking for...
You enjoy solving complex problems. You can skillfully defuse the situation, isolate the core issue and address the customer concerns. You have a knack for providing professional and clear answers to customer requests. You are energized by the challenge of identifying new opportunities.

• You need to have
• Bachelor's degree or four or more years of work experience.
• Seven or more combined years of telematics, fleet safety and software as a service work experience.
• Enterprise customer success or sales experience

• Even better if you have one or more of the following:
• Worked in a client facing role and resolved operational problems.
• Managed and negotiated with internal and external organizations.
• Complex contract negotiations

Where you'll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $113,000.00 - $197,000.00.