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From Home Ticket Buyer Jobs (NOW HIRING)

Carnegie Hall

Manager, Customer Relations

New York, NY · On-site

$66K - $69K/yr

... stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz ... Serve as a resource for employees, ticket buyers, and internal stakeholders, helping to ensure a ...

AEG

Ticket Operations Manager

Kannapolis, NC · On-site

... and ticket buyer retention * Assist with the development of season, group, hospitality and ... Bachelor's Degree in a related field from an accredited university or college PHYSICAL DEMANDS ...

AEG

Coordinator, Ticket Operations

Kansas City, KS · On-site

Ensure quality control of the online ticket-buying experience by: * Identifying and correcting ... Strong project management skills with the ability to move initiatives from concept through ...

Nascar

Coordinator, Ticket Operations

Richmond, VA · On-site

Ensure quality control of the online ticket-buying experience by: * Identifying and correcting ... Strong project management skills with the ability to move initiatives from concept through ...

NASCAR

Coordinator, Ticket Operations

Richmond, VA · On-site

Ensure quality control of the online ticket-buying experience by: * Identifying and correcting ... Strong project management skills with the ability to move initiatives from concept through ...

NASCAR

Coordinator, Ticket Operations

Kansas City, KS · On-site

Ensure quality control of the online ticket-buying experience by: * Identifying and correcting ... Strong project management skills with the ability to move initiatives from concept through ...

AEG

Coordinator, Ticket Operations

Richmond, VA · On-site

Ensure quality control of the online ticket-buying experience by: * Identifying and correcting ... Strong project management skills with the ability to move initiatives from concept through ...

Huzzle

Media Buyer

$30K - $100K/mo

Deep expertise in high-ticket lead generation for home services, home improvement, or contractor ... Benefits Fully Remote: Work from anywhere with international teams Peer Community: Connect with ...

Huzzle

Senior Media Buyer

Mastery of high-ticket, considered-purchase sales cycles and lead quality optimization ... Benefits Fully Remote: Work from anywhere with international teams Peer Community: Connect with ...

Huzzle

Senior Paid Social Media Buyer

$30K - $100K/mo

... ticket lead generation within the home improvement sector. You will be responsible for driving ... Benefits Fully Remote: Work from anywhere with international teams Peer Community: Connect with ...

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

... home games and special events at Segra Park. The ideal candidate is organized, calm under pressure ... referrals from clients. * Meet or exceed annual Season Ticket Membership sales goal for both ...

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From Home Ticket Buyer information

See salary details

$34.5K

$68.4K

$102.5K

How much do from home ticket buyer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for from home ticket buyer in the United States is $68,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $79,000.00 per year, depending on experience, location, and employer.

What is the difference between From Home Ticket Buyer vs Event Ticket Seller?

AspectFrom Home Ticket BuyerEvent Ticket Seller
CredentialsNo specific certifications requiredMay require sales or customer service experience
Work EnvironmentRemote, home-basedOften remote or in-office, depending on the platform
Industry UsageIndividuals purchasing tickets for personal eventsIndividuals selling tickets or managing ticket sales
Search/Comparison IntentLooking to buy tickets online from homeInterested in selling tickets or working in ticket sales

In summary, From Home Ticket Buyers focus on purchasing tickets remotely for personal use, while Event Ticket Sellers are involved in selling tickets, often remotely or in person. Both roles operate within the ticketing industry but serve different functions and require different skills.

What does a from home ticket buyer do?

A from home ticket buyer is responsible for purchasing tickets for events, travel, or entertainment remotely, often using online platforms and tools. They may need to verify event details, compare prices, and ensure timely purchases, typically working with minimal supervision and requiring good organizational skills.
More about From Home Ticket Buyer jobs

What cities are hiring for From Home Ticket Buyer jobs?

Cities with the most From Home Ticket Buyer job openings:

What are the most commonly searched types of Ticket Buyer jobs?

The most popular types of Ticket Buyer jobs are:

What states have the most From Home Ticket Buyer jobs?

States with the most job openings for From Home Ticket Buyer jobs include:

What job categories do people searching From Home Ticket Buyer jobs look for?

The top searched job categories for From Home Ticket Buyer jobs are:

From Home Ticket Buyer jobs near you
Infographic showing various From Home Ticket Buyer job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $68,384 per year, or $32.9 per hour.

Manager, Customer Relations

Carnegie Hall

New York, NY • On-site

$66K - $69K/yr

Full-time

Re-posted 27 days ago

Key responsibilities

  • Assist the Associate Director of Customer Relations in overseeing daily omni-channel contact center operations, including phone, email, and live chat.

  • Provide supervision, guidance, and training to Customer Relations staff to ensure service excellence and operational efficiency.

  • Manage and monitor customer inquiries, escalations, and support ticketing processes to ensure timely resolution and a seamless customer experience.

Job description

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world's finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall's Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.
Manager, Customer Relations
Department: Ticketing Services
Title of Position: Manager, Customer Relations
Reports to Position: Associate Director, Customer Relations
Overview:
Assist the Associate Director of Customer Relations in overseeing Carnegie Hall's omni-channel contact center operations, ensuring exceptional customer service across phone, email, and live chat. Provide day-to-day leadership and supervision to Customer Relations staff while supporting operational excellence, staff development, customer communications, and departmental initiatives. Serve as a resource for employees, ticket buyers, and internal stakeholders, helping to ensure a seamless and consistent ticket buying experience across all touchpoints.
Required schedule for this position is Saturday-Wednesday, 12:00 PM-8:00 PM.
Tasks & Responsibilities:
  • Assist the Associate Director of Customer Relations in overseeing daily omni-channel contact center operations, including phone, email, and live chat.
  • Demonstrate strong leadership by providing supervision, guidance, and training to Customer Relations Representatives, promoting a culture of service excellence, accountability, and teamwork.
  • Manage and maintain weekly call center staff schedules, break schedules, and daily staffing adjustments to ensure appropriate service coverage.
  • Prepare daily shift reports, service summaries, and communications for Ticketing Services leadership and senior staff.
  • Assist with escalated ticket buyer interactions and complex service situations, ensuring timely and professional resolution while maintaining Carnegie Hall's customer service standards.
  • Oversee incoming customer service and feedback communications, providing supervision and support to staff responsible for email response management.
  • Ensure timely assignment, monitoring, and resolution of customer inquiries received through Zendesk and other ticket buyer support platforms.
  • Prepare daily reconciliation reports and assist with other operational reporting as needed.
  • Train new employees and provide ongoing staff training related to policies, procedures, systems, and customer service best practices.
  • Manage call center technology and telephony systems.
  • Prepare, distribute, and monitor ticket buyer communications including robocalls.
  • Assist in managing and investigating issues related to online fraud, suspicious activity, chargebacks, and patron account concerns, escalating matters when appropriate.
  • Oversee adherence to Carnegie Hall's ADA-related ticketing procedures and ensure appropriate accommodations, documentation, and follow-up are completed accurately and consistently.
  • Coordinate with other departments, including Marketing, House Management, Booking, Box Office, Information Technology, Finance, and Human Resources to support customer service initiatives and operational needs.
  • Perform administrative duties and special projects as assigned by the Associate Director of Customer Relations.
  • Assist in implementing new procedures, workflows, technologies, and ticket service initiatives that improve operational efficiency and the customer experience.

In addition to supervisory responsibilities, the Manager of Customer Relations performs the same customer-facing responsibilities as a Customer Relations Representative, including:
  • Provide customer support across phone, live chat, and email in an omni-channel contact center environment.
  • Process single ticket sales, subscription series sales, and subscription exchanges.
  • Assist with contributions, ticket donations, and related transactions.
  • Support workshop and rehearsal registrations and general event inquiries.
  • Handle ticket reissuing, refunds, exchanges, and order adjustments.
  • Guide ticket buyers through website navigation and provide support for chatbot and self-service tools.
  • Respond to inquiries regarding performances, policies, and general Carnegie Hall information.

Skills & Qualifications:
  • A bachelor's degree is preferred. A knowledge of music and live entertainment is desired.
  • Leadership and supervisory experience in a customer service or contact center environment.
  • Strong customer service, coaching, and employee development skills.
  • Experience working in an omni-channel customer service environment including phone, email, and live chat.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Strong interpersonal, written, and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Experience handling escalated customer situations with professionalism and sound judgment.
  • Strong problem-solving and decision-making abilities.
  • Proficiency with telephony software, and Microsoft Office applications.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Familiarity with Tessitura and Zendesk preferred.
  • Knowledge of performing arts ticketing and customer service operations preferred.

To apply please submit a COVER LETTER with your resume.
Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual's qualifications to contribute to meeting Carnegie Hall's needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.

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