To thrive as a Remote IT Support Specialist at Rutgers OIT, you need strong troubleshooting abilities, knowledge of networking and operating systems, and typically a degree in information technology or a related field. Proficiency with remote desktop tools, ticketing systems like ServiceNow, and familiarity with Rutgers-specific platforms is often required. Excellent communication, patience, and problem-solving skills help build rapport with users and efficiently resolve issues. These skills ensure reliable technical support, minimize downtime, and maintain seamless operations for the university community.