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From Home Relay Operator Jobs (NOW HIRING)

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How much do from home relay operator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for from home relay operator in the United States is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are From Home Relay Operators?

From Home Relay Operators are professionals who facilitate communication between individuals who are deaf, hard of hearing, or have speech disabilities and those who use standard telephones. They work remotely, usually from their homes, and use specialized equipment and software to relay conversations in real time. Their role is to accurately and impartially transmit messages between parties, ensuring accessible and smooth communication. This position requires strong listening, typing, and multitasking skills, as well as adherence to confidentiality and privacy standards.

What are the key skills and qualifications needed to thrive as a From Home Relay Operator, and why are they important?

To thrive as a From Home Relay Operator, you need strong listening skills, accurate typing ability, and proficiency in English, usually supported by a high school diploma or equivalent. Familiarity with specialized relay service software and telecommunications systems is commonly required, along with basic computer literacy. Exceptional attention to detail, patience, and clear communication are vital soft skills for effectively relaying conversations between parties. These skills ensure accurate, confidential, and efficient communication for individuals who are deaf, hard of hearing, or have speech disabilities.

What is the difference between From Home Relay Operator vs Customer Service Representative?

AspectFrom Home Relay OperatorCustomer Service Representative
CredentialsMinimal, often requires trainingHigh school diploma or equivalent, sometimes training
Work EnvironmentRemote, home-basedOffice or remote, depending on company
Industry UsageTelecommunications, relay servicesRetail, tech, service industries
Job FunctionsRelay communication for the hearing impairedAssist customers, handle inquiries

From Home Relay Operators primarily focus on facilitating communication for the hearing impaired via relay services, working remotely with minimal credentials. Customer Service Representatives handle a broader range of customer inquiries across various industries, often requiring more extensive training. Both roles can be remote, but their core functions and industry applications differ significantly.

What are some common challenges faced by From Home Relay Operators, and how can they be managed?

From Home Relay Operators often encounter challenges such as maintaining concentration during long shifts, managing background noise, and handling emotionally charged conversations. Working from home requires self-discipline to minimize distractions and ensure a quiet environment for effective communication. It’s helpful to establish a dedicated workspace, use quality headsets, and take regular breaks to maintain focus. Employers typically offer training and technical support to help operators manage these challenges and deliver excellent service.
More about From Home Relay Operator jobs
What cities are hiring for From Home Relay Operator jobs? Cities with the most From Home Relay Operator job openings:
What are the most commonly searched types of Relay Operator jobs? The most popular types of Relay Operator jobs are:
What states have the most From Home Relay Operator jobs? States with the most job openings for From Home Relay Operator jobs include:
Infographic showing various From Home Relay Operator job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,738 per year, or $20.1 per hour.

Senior Relay Technician - Utility & High-Voltage Protection

Asplundh Electrical Testing, LLC

Killeen, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Job description

Description
About the Role
At Asplundh Electrical Testing, safety is not a priority-it is our foundation. The Senior Relay Technician plays a critical role in ensuring the safe, reliable operation of medium- and high-voltage utility substations through advanced protective relay testing, commissioning, and maintenance activities.
This position is ideal for professionals with a utility background who have hands-on experience testing and commissioning transmission and distribution protection systems. You will serve as a technical lead in the field, guide crews through complex outage work, and reinforce Asplundh's reputation for safety, precision, and service excellence.
We are experiencing strong growth and are immediately hiring Senior Relay Technicians with deep expertise in protection and control, relay schemes, and substation energization. If you enjoy solving complex protection challenges, leading safe work execution, and influencing system reliability at scale, we'd like to speak with you.
As a NETA-accredited, independent electrical testing and engineering organization, Asplundh Electrical Testing sets the benchmark for technical excellence and unwavering safety across the utility, renewable energy, data center, and industrial sectors.
Candidates must be authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship.
What You'll Do
  • Lead job briefings and safety tailboards, reinforcing a "Safety First, Always" field culture
  • Perform protective relay testing, calibration, troubleshooting, and commissioning on medium- and high-voltage systems
  • Test and validate transmission and distribution protection schemes, including:
    • Distance, differential, overcurrent, breaker failure, and bus protection
  • Verify control and protection circuits for:
    • Power transformers
    • Medium- and high-voltage circuit breakers
    • Feeder relays
    • Capacitor banks and reactors
  • Support outage planning, switching coordination, energization, and restoration activities
  • Perform event analysis, relay target review, and disturbance investigations
  • Lead and mentor onsite technicians; coordinate work execution with project managers, system operators, and utility customers
  • Create and maintain accurate test reports, as-left settings, and field documentation
  • Participate in job walks, project estimating, and customer technical discussions
  • Serve as a technical resource and trainer for developing relay technicians

Travel Requirements:
Work is performed at customer sites throughout the assigned region. Regular regional travel is required, with opportunities for extended assignments outside the region as needed.
• Company vehicle provided for regional work-related travel.
What You Bring
  • 5+ years of hands-on experience in protective relaying for utility substations
  • Demonstrated experience testing medium- to high-voltage (5kV-500kV) protection systems
  • Strong working knowledge of microprocessor-based relays
  • Experience with modern relay test platforms
  • Solid understanding of utility safety rules, energized work practices, and lockout/tagout procedures
  • Ability to interpret:
    • Protection diagrams
    • AC/DC schematics
    • Wiring and logic drawings
  • Valid driver's license; ability to work outdoors, travel, and lift up to 70 lbs

Education & Credentials
  • NETA Level III or IV Certification preferred for Senior roles
    (Candidates at other NETA levels are encouraged to apply for opportunities across the organization)
  • Experience with:
    • Circuit breakers
    • Power transformers
    • Switchgear
    • RTUs and substation communications
  • Technical degree, apprenticeship, or military electrical training
  • OSHA 10 or OSHA 30
  • Valid driver's license with a clean driving history

What We Offer
At Asplundh Electrical Testing, we invest in the well-being of our people. Eligible employees enjoy a comprehensive benefits package designed to support their health, financial security, and work-life balance, including:
  • Medical, dental, and vision coverage starting on day one
  • Retirement plan to help you secure your future
  • Company-provided life insurance for added peace of mind
  • Supplemental life insurance options, including spouse and child coverage
  • A variety of voluntary Aflac supplemental insurance programs
  • Long-term disability coverage
  • Pre-paid legal plan
  • Employee Assistance Program (EAP) to support personal and professional well-being
  • Paid time off to recharge and refresh
  • Paid holidays
  • Access to employee discount programs and helpful resources

*Benefits listed above are available to eligible employees. Eligibility requirements and plan provisions apply
Please note: For roles that fall within union-represented territories, certain benefits and employment terms may differ from what's listed here. In those cases, the applicable local union agreement will guide the specific benefits and provisions. We're committed to transparency and will walk you through what applies to your location during the hiring process. This role can be union or non-union depending on the candidate preference!
Who We Are
Asplundh Electrical Testing (AET) has been a leading provider of independent electrical testing services since 1981. Headquartered in Foxboro, MA, with regional offices across the country, AET specializes in substation commissioning, acceptance testing, and maintenance for clients in electrical transmission, distribution, and generation. As a NETA-certified company and a member of Asplundh Engineering Services-a subsidiary of Asplundh Infrastructure Group-AET is committed to delivering reliable, high-quality services at competitive prices.
An Asplundh Company
As part of the Asplundh family, AET benefits from extensive resources and a century of experience. Together, we provide utilities with comprehensive end-to-end services, from design to construction, testing, and maintenance, ensuring reliability and peace of mind.
Our Commitment
At AET, we believe in tackling challenges together with our customers, leveraging our collective experience and resources to achieve success in every project.
Benefits
We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.
Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.
An Equal Opportunity Employer.
Please note:
  • All job offers are subject to pre-employment drug screening and a background check.
  • Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.
Notice to Agencies: We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.